A customer messages your brand on WhatsApp at 8:47 PM asking about a delayed order. Your competitor has an agent reply in…
A Gen Z customer messages your brand on Instagram about a faulty product. No response by midnight. At 12:15 AM they post…
During the 2008 recession, US consumer spending dropped 1.4%. Brands that maintained or increased CX investment grew market share an average of…
A telecom operator notices a long-time customer hasn’t used their network much over the past month. Two weeks later, that customer calls…
A customer messages your brand at 11 PM about a missing order. By the time the support team logs in the next…
Warby Parker does not sell glasses cheaper than Amazon. Glossier does not ship faster than Amazon. Liquid Death is not more convenient…
66% of brands believe their customer experience is improving. Only 17% of US consumers agree. That gap sounds absurd at first. Someone…
A bank sends Priya a “Happy Birthday” email with a pre-approved loan offer. The same week, a fintech app noticed Priya checked…
A flight gets delayed by three hours. Within minutes, complaints start spreading everywhere at once. A passenger tweets from the boarding gate.…
Jump to any platform 01Konnect Insights : Best for omnichannel + intelligence 02Zendesk : Best pure-play support platform 03Sprinklr : Best for…
Ecommerce brands are handling more customer conversations than ever, but most still manage them in disconnected systems. According to Salesforce’s State of…
The CX platform market has never been more crowded. And never more confusing. Every vendor promises omnichannel. Every demo looks impressive. Every…
Picture the scene. A customer contacts your support team on chat about a delayed order. They explain the situation, share the order…
In This Guide 01Omnichannel CX: The Definition 02Omnichannel vs Multichannel 03Why It Matters in 2026 04Channels in an Omnichannel Strategy 05Revenue and…
There is a tension building inside every enterprise CX team right now. On one side, the pressure to automate. Reduce costs, scale…
KRC · Konnect Research Cloud Impress Your CEO With These Reports:The Boardroom CX Intelligence Reports That Drive Business Decisions Most CX teams…
Walk into your next leadership meeting with NPS trends, CSAT dashboards, and sentiment charts and watch the room politely disengage. The problem…
A few weeks ago, someone on our platform asked a question that stopped me mid-conversation. They had been using KRC, our CX…