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Access monthly CX performance benchmarks, emerging trends, and competitive insights to guide strategy and improve customer experience outcomes.
Customer Experience (CX) 104 articles
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32 min Customer Experience (CX)
How US Fintech Brands Are Redefining Customer Experience In Banking And Payments
A customer opens a dispute on Chime at 11 PM on a Sunday. By 11:04 they have a resolution notification...
40 min AI, Trends & Innovation
How US Contact Centers are Cutting Costs With Ai – Without Losing The Human Touch
The directive arrived in most US contact center director inboxes in the same quarter: reduce operating costs by 25% while...
39 min Customer Experience (CX)
Whatsapp For Customer Support: Best Practices For Cx Teams In 2026
A customer messages your brand on WhatsApp at 8:47 PM asking about a delayed order. Your competitor has an agent...
Social Listening 94 articles
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36 min Social Listening
How To Measure Social Listening ROI: Metrics, Reporting, And Proving Business Impact
A brand’s social listening tool flagged a product quality thread on Reddit at 11 posts. The insight team escalated. The...
29 min Social Listening
Crisis Management With Social Listening: How To Detect And Contain Brand Emergencies Fast
A customer posts a 22-second video on a Friday evening. Nothing about it looks like a brand crisis – low...
41 min Social Listening
Social Listening In FMCG: How Consumer Goods Brands Use Online Conversations To Drive Product Strategy
A food and beverage brand launches a product reformulation. No press release. No social announcement. Within 72 hours, a thread...
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Omnichannel Ticketing 27 articles
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24 min Omnichannel Ticketing
How To Handle Customer Complaints On Whatsapp, Email, Instagram, and Chat From One Inbox
A customer messages on WhatsApp at 9 AM about a delayed order. At 11 AM, frustrated by no response, they...
17 min Omnichannel Ticketing
Omnichannel Ticketing For E-Commerce: How To Manage Returns, Order Queries, And Post-Purchase Complaints At Scale
It’s 2:14 AM on a Saturday in January. A customer ordered a jacket during the sale. It arrived two sizes...
28 min Omnichannel Ticketing
SLA Management In Omnichannel Ticketing: How To Set, Track, And Never Miss A Deadline
A complaint arrives on Instagram at 9:14 AM. The same customer emails support at 11:02 AM. By 2:30 PM, they...
Social Publishing 5 articles
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6 min Social Publishing
5 Steps To An Effective Social Publishing Strategy
Introduction Social media is like a busy marketplace, where each brand is calling for attention with colorful banners and aromas....
7 min Social Publishing
Master Your Online Presence with a Strategic Social Media Publishing
Introduction Social media has become one of the prime avenues for brands to market their products. While paid ads can...
6 min Social Publishing
Scheduling Content in Bulk for Social Media
Having a robust social media presence has gained a lot of importance for brands. Having a social media presence has...
AI, Trends & Innovation 38 articles
View all 40 min AI, Trends & Innovation
How US Contact Centers are Cutting Costs With Ai – Without Losing The Human Touch
The directive arrived in most US contact center director inboxes in the same quarter: reduce operating costs by 25% while...
16 min AI, Trends & Innovation
Agentic AI in Customer Service: What It Means and How Brands Should Prepare
A customer messages your brand at 11 PM about a missing order. By the time the support team logs in...
17 min AI, Trends & Innovation
AI vs Human in Customer Service: Where to Draw the Line
There is a tension building inside every enterprise CX team right now. On one side, the pressure to automate. Reduce...
Konnect Insights 21 articles
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6 min Konnect Insights
I Hate Dashboards. Is There a Better Way to Understand My Brand Perception?
Let me say something that most people in the CX industry will not say out loud. Dashboards are not working...
7 min AI, Trends & Innovation
Understanding Konnect AI+: Features and Capabilities
Introduction: Why AI Capabilities Matter in Customer Experience AI has moved beyond buzzwords. Today, it powers core decisions in how...
11 min AI, Trends & Innovation
AI-Powered Customer Communications: How to Get It Right
Introduction Customer communication is undergoing a fundamental shift. Once dominated by call centers and email queues, today’s landscape is shaped...
Konnect Insights Vs Others 11 articles
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12 min Customer Experience (CX)
Top Customer Experience Platforms Compared: Sprinklr vs Zendesk vs Medallia vs Qualtrics vs Konnect Insights
Five platforms. All credible. All positioned differently. If you’ve spent any time evaluating them, you already know the demos look...
22 min Konnect Insights Vs Others
Top 10 Sprout Social Alternatives & Competitors for Smarter Social Media & CX
Social media management has evolved far beyond scheduling posts and replying to comments. In 2026, brands need tools that help...
12 min Customer Experience (CX)
Sprout Social vs Konnect Insights: Which CX Platform Delivers More Value in 2026?
Social media management has changed dramatically in the past few years. Publishing and engagement are still essential, but modern brands...
Online Reputation Management (ORM) 19 articles
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8 min Online Reputation Management (ORM)
What is reputation analysis?
Online reputation is a crucial aspect of any business. It influences customer perceptions, purchase decisions, and overall brand loyalty. In...
6 min Online Reputation Management (ORM)
Manage Reputational Risks like a PRO!
Navigating the complexities of the digital era, businesses face the critical challenge of managing reputational risk to safeguard their most...
5 min Online Reputation Management (ORM)
How do you analyze brand reputation?
Managing reputational risk is a critical concern for businesses in today’s digital age. With the rise of social media and...
Social Media Analytics 11 articles
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6 min Social Media Analytics
How AI in Social Analytics Optimizes Paid Ad Campaigns for Maximum ROI
Brands are investing heavily in paid advertising to capture audience attention and drive conversions. However, simply running ads isn’t enough—optimization...
8 min Social Media Analytics
What Are The Features Of A Good Social Media Analytics Tool?
Social media analytics refers to the process of collecting, analyzing, and interpreting data from various social media platforms. It involves...
10 min Social Media Analytics
Build Your First Social Media Dashboard
Introduction Imagine you’re juggling, not just three, but ten balls at once — each representing a different social media platform...
Social Media Intelligence 10 articles
View all 22 min Konnect Insights Vs Others
Top 10 Sprout Social Alternatives & Competitors for Smarter Social Media & CX
Social media management has evolved far beyond scheduling posts and replying to comments. In 2026, brands need tools that help...
9 min Customer Experience (CX)
Smarter Social Media & CXM: Alternatives to Sprout Social in 2025
Social media management in 2025 is no longer just about scheduling posts or replying to comments—it’s about delivering exceptional customer...
6 min Social Media Intelligence
The Future of Social Media Monitoring in 2025
In 2025, social media monitoring continues to evolve, becoming an indispensable tool for businesses to understand customer sentiment, track brand...
Social Media 9 articles
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6 min Social Media
How to Build an Impactful Social Media Calendar
Today’s social media marketing arena is ever-changing and it can be difficult for an organization to actively and effectively promote...
5 min Social Media
Make your Content Marketing Efforts Stand Out!
Content marketing has become an integral part of business strategies across industries. With the vast array of content available on...
9 min Social Media
What is Social Media ROI?
In today’s digital age, social media has become an integral part of any marketing strategy. It offers businesses a powerful...
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