Sprinklr’s Bear Hug vs. Konnect Insights’s Open Arms: A Customer-First CXM Strategy for 2025May 16, 2025 Introduction In April 2025, Sprinklr announced a strategic shift dubbed “Project Bear Hug,” signaling its intent to prioritize enterprise customers while laying off a portion of its workforce. For many...
Smarter Social Media & CXM: Alternatives to Sprout Social in 2025May 14, 2025 Social media management in 2025 is no longer just about scheduling posts or replying to comments—it’s about delivering exceptional customer experiences, monitoring and analyzing customer sentiment in real time, and...
Smarter CX Starts Here: Top Sprinklr Alternatives for 2025May 12, 2025 In the modern, hyperconnected world, delivering seamless, smooth, secure, intelligent, and instantaneous customer experiences is now a strategic necessity rather than an option. As businesses scale and customer expectations grow,...
How Can You Become a Customer Experience Management Pro in 2025?May 9, 2025 Customer expectations continue to evolve, and in 2025, delivering exceptional experiences is no longer optional—it’s essential. We now live in an experience-first economy, where the quality of a brand’s CV...
Top Customer Experience Trends To Watch In 2025May 7, 2025 As customer expectations continue to rise, 2025 will be a defining year for how brands approach experience. From real-time AI decision-making to next-gen personalization, CX is no longer just a...
The Future of Customer Experience – AI + Human Collaboration for Smarter CXM with Konnect InsightsMay 5, 2025 AI is reshaping customer experience management (CXM), making processes faster, smarter, and more efficient. But the real magic happens when AI and human expertise work together. While AI brings automation,...
What are the biggest challenges in adopting AI for marketing?May 2, 2025 AI is transforming marketing by enhancing personalization, automating processes, and crunching customer data at lightning speed. But let’s be real: integrating AI into their marketing strategies isn’t as simple as...
AI, Automation & Service Excellence: Elevating CX with Konnect InsightsApril 30, 2025 Your customers expect immediate answers, personalized experiences, and proactive service across every channel. As leaders in the CXM space, we’ve had the opportunity to work with brands across industries who...
How Customer Experience Directly Impacts Revenue & RetentionApril 28, 2025 They say “the customer is always right”—but in today’s world, the real question is: Is the customer always happy? Because if they’re not, they’re walking straight into the arms of...
How does AI improve customer segmentation and targeting?April 25, 2025 1. The Need for Smarter Segmentation Let’s face it—spray-and-pray marketing just doesn’t cut it anymore. Today’s customers expect tailored experiences. They don’t just want relevance; they demand it. And yet,...
Digital vs. Traditional Customer Journeys: What’s Changed and Why It MattersApril 23, 2025 Not too long ago, engaging with a brand meant waiting on hold during business hours or sending an email into the void, hoping for a timely reply. Companies dictated the...
What Are the Best Practices for Implementing an Omnichannel Strategy?April 21, 2025 Customer expectations are at an all-time high, and businesses are under increasing pressure to meet them across various touchpoints. The key to staying ahead of the curve? Omnichannel marketing. A...
Can AI personalize marketing campaigns in real time?April 18, 2025 In an age where every click, scroll, and swipe generates data, the true power lies not just in collecting it—but in acting on it instantly. Gone are the days when...
AI-Powered Customer Service: How Brands Can Cut Response Time & Boost Satisfaction with Konnect InsightsApril 16, 2025 Not long ago, price and product were the main battlegrounds for winning over customers. Today? That landscape has completely shifted. We’ve entered the Experience Economy, where customer expectations aren’t just...
Can Automation Replace Human Agents in Customer Support?April 14, 2025 AI is reshaping industries, and customer support is no exception. The truth? AI isn’t going anywhere, it’s here to stay! Businesses that adopt it early gain a competitive edge, improving...
How Do CXM Platforms Integrate with Existing Tools and Systems?April 11, 2025 Regardless of the industry, customers are the foundation of any business. Their expectations are evolving, and keeping them engaged requires more than just great products or services—it demands a deep...
What Industries Benefit the Most from CXM Solutions? April 9, 2025 Businesses across industries are rapidly shifting toward unified customer experiences, recognizing that disjointed interactions and slow responses can cost them loyalty, revenue, and reputation. To keep up, organizations are redefining...
How Does AI-Driven Automation Improve Customer Service?April 7, 2025 With rising customer expectations and shrinking budgets, support teams are under constant pressure to do more with less—and AI is proving to be the game-changer. Customer service has entered a...
Social Listening’s Biggest Shifts: What’s Changed in the Last DecadeApril 3, 2025 Most brands think they’re listening to their customers—tracking brand mentions, monitoring sentiment, and responding to complaints. But are you really capturing the full picture? Relying on basic keyword searches and...
How AI in Social Analytics Optimizes Paid Ad Campaigns for Maximum ROIApril 1, 2025 Brands are investing heavily in paid advertising to capture audience attention and drive conversions. However, simply running ads isn’t enough—optimization is key. Without a data-driven approach, ad budgets often go...
How modern brands measure ROI on CX platformMarch 31, 2025 CX is a critical business strategy that directly impacts revenue, customer retention, and brand loyalty. 80% of customers say experience is as important as products or services, and companies that...
AI Agents in Social Listening: Transforming Insights into Action with Konnect InsightsMarch 28, 2025 Artificial intelligence is reshaping how businesses handle information—allowing us to process vast streams of unstructured data in real-time and uncover insights that were once hidden. Beyond basic automation, AI Agents...
Why Failing to Invest in Scalability Hurts Your CX StrategyMarch 26, 2025 What happens when your CX strategy isn’t built to grow? Failing to invest in scalability can cripple your customer experience, leaving your brand struggling to keep up with demand—and your...
AI Agents: Revolutionising No-Code Integrations in the Konnect Insights App MarketplaceMarch 24, 2025 The Power of No-Code Integrations in Konnect Insights Businesses are increasingly seeking ways to streamline operations without the burden of complex coding. Konnect Insights steps into this arena with a...
Building Customer Loyalty Through the Right CX Tools: What Every Brand Should KnowMarch 21, 2025 With so many choices at their fingertips, customers can easily switch to a competitor. So, how do you ensure they stick around? The answer lies in creating exceptional, personalized experiences...
Point Solution Siloed Platforms Are Killing Your CX Strategy—Here’s WhyMarch 19, 2025 Are you struggling with fragmented customer experiences and slow response times? Your siloed tools might be the hidden culprit. Here’s how point solutions are holding back your CX strategy—and what...
AI agents for Human AgentsMarch 17, 2025 Lately, there’s been a lot of buzz around AI agents. But what exactly are they? When people talk about AI today, they’re often referring to advanced models like DeepSeek, OpenAI’s...
Top 7 Mistakes Brands Make When Choosing a CX Platform and How to Avoid ThemMarch 14, 2025 Choosing the right CX platform can be the game-changer your business needs, transforming customer satisfaction, optimizing operations, and fueling growth. But make the wrong choice, and you risk creating fragmented...
How to Show Empathy in Customer ServiceMarch 12, 2025 Empathy in customer service is more than just a nice-to-have skill—it’s the foundation of meaningful customer interactions. When customers feel understood and valued, they’re more likely to remain loyal to...
10 Customer Retention Strategies to Implement in 2025March 10, 2025 Customer retention is more important than ever owing to the ever-evolving customer and market dynamics. Businesses that focus on retaining their existing customers not only build brand loyalty but also...
The Future of Social Media Monitoring in 2025March 7, 2025 In 2025, social media monitoring continues to evolve, becoming an indispensable tool for businesses to understand customer sentiment, track brand reputation, and adapt to market trends. With advancements in tech...
The Role of Competitor Analysis in Strategic PlanningMarch 5, 2025 A study by Deloitte revealed that 94% of executives believe that having a clear competitive intelligence strategy is crucial for achieving business success. Competitor analysis, an essential part of strategic...
5 Ways to Use Sentiment Analysis to Improve Customer ExperienceMarch 3, 2025 With the ever-increasing competition across industries, customers demand a higher level of customer experience. Having a superior product or service service is no longer enough. This is the reason most...
The Future of CX (Customer Experience) SaaS: The CEO’s Vision for Unified ExperiencesDecember 25, 2024 As we close out 2024 and step into 2025, Customer Experience (CX) has firmly established itself as the cornerstone of business success, with SaaS products playing an increasingly pivotal role...
Transforming CX with the power of Konnect Insights + Salesforce!December 23, 2024 Imagine knowing not just what your customers are saying, but why they’re saying it, how they feel, and what they might need next—all in real-time. This is where the concept...
AI Insights in CX: The Konnect Insights + Salesforce IntegrationDecember 20, 2024 Today customer experience (CX) cannot work in a siloed system, therefore to stay ahead of the competition, companies must implement AI-driven platforms, to enhance their CX strategy. However, there’s a...
Stay Ahead with Konnect Insights: Your Guide to an Effortless Social Studio MigrationDecember 18, 2024 With social media playing an increasingly key role in customer engagement, the tools that businesses use to oversee these interactions become more and more important. Salesforce Social Studio, once a...
Top Sprout Social AlternativesDecember 16, 2024 Social media has become an integral part of every business’s marketing strategy. With billions of people actively engaging on platforms like Facebook, Instagram, and Twitter, businesses can no longer ignore...
Top Social Listening Tool December 13, 2024 Due to the growing competitive environment in modern business, merely satisfying customers is not enough; one has to delight them. The increasing importance of social media and digital interactions to...
Social Listening For Sentiment AnalysisDecember 11, 2024 In a world where customers have a myriad of platforms to express their opinions and share their experiences, it has become increasingly important for businesses to understand and analyze the...
What Is Customer Experience Management (CXM)December 9, 2024 Customer Experience Management (CXM) refers to the practice of designing and controlling every interaction a customer has with a brand in order to provide a positive, consistent, and memorable experience....
Voice of the Customer Vs Social ListeningDecember 6, 2024 How do you manage the complexity of customer insights to drive your business forward? In the vast expanse of digital communication, companies often grapple with choosing between Voice of Customer...
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