Blogs
Upgrading Omnichannel CXM with Salesforce and Konnect Insights’ seamless integration.
Empowering Salesforce users with powerful social listening capabilities using Konnect Insights Mumbai, 10th September 2024 – Konnect Insights Announces a revolution in the CX industry by enabling Salesforce CRM users to use Konnect Insights’ Social
Konnect Insights Release Note – August 2024
We’re excited to introduce the latest updates and features that have been released. These enhancements are designed to streamline your daily tasks and enhance your capabilities within Konnect Insights. Let’s dive in! 1. Ticketing
Top Sprout Social Alternatives
Social media has become an integral part of every business’s marketing strategy. With billions of people actively engaging on platforms like Facebook, Instagram, and Twitter, businesses can no longer ignore the impact of social media.
Top Sprout Social Alternatives
Social media has become an integral part of every business’s marketing strategy. With billions of people actively engaging on platforms like Facebook, Instagram, and Twitter, businesses can no longer ignore...
How to Build an Impactful Social Media Calendar
Today’s social media marketing arena is ever-changing and it can be difficult for an organization to actively and effectively promote their brand. And one of the best ways to deal...
Integrating Social Media and Call Centre Analytics for Enhanced Omnichannel CXM
Marketing and customer experience management have come a long way in the past decade. With the ever-increasing use of the internet and social media, CXM trends have changed a lot....
Navigating the Future of Customer Experience with Konnect Insights
Customers’ demands are not only expected to be met but exceeded by brands in today’s competitive business landscape. Customer communications have now become multifaceted crossing the demographics of conventional channels...
Strategies to Decrease Resolution Time and Enhance Customer Experiences
How many customers are you losing simply because their issues aren’t resolved quickly enough? With 67% of customer churn being preventable through swift issue resolution, it’s crucial to ask: Is...
Foreseeing Consumer Behavior to Tailor Marketing Strategies with Predictive Analytics
The knowledge of consumer behavior is the key to the success or failure of a business enterprise. Do you know that marketing organizations that use predictive analytics are more likely...
Top Social Listening Tool
Due to the growing competitive environment in modern business, merely satisfying customers is not enough; one has to delight them. The increasing importance of social media and digital interactions to...
Benefits of Integrating Chat Channels (Chatbots) with Social Media Customer Care
Chats are one of the most preferred channels for users to get in touch with brands. Social media channels have also become the norm for brands to consume brand content...
Make your content marketing efforts stand out!
Content marketing has become an integral part of business strategies across industries. With the vast array of content available on the internet, including social media, blogs, videos, and podcasts, this...
What are the requirements for an Omnichannel Approach to CXM?
Omnichannel Customer experience management is the process of effectively managing customer experience across various customer touchpoints like Social Media, web, Calls as well as Chats. Having an omnichannel setup for...
How are Gen Z behaviors impacting Customer Engagement trends
Imagine a teenager waking up in 2009, grabbing their iPhone 3G, and scrolling through Facebook to catch up on the latest news and friends’ updates. This teenager is part of...
Automating Response Management for Better Customer Experiences
Response Management is the process of responding to customer queries and complaints on social media and web channels. Automated Response Management is the aspect of omnichannel customer experience management that...
Top 5 CXM Courses Recommended by Industry Leaders
In such a dynamic field where trends are constantly changing and there’s a multitude of factors at play, doing a CXM course can help professionals stay updated on the latest trends and...
Scheduling content in bulk for Social Media
Having a robust social media presence has gained a lot of importance for brands. Having a social media presence has evolved from being a fun thing to a necessity for...
Introducing Konnect Insights Academy (KIA)
Introduction Gone are the days when a brand with superior product or service offerings would rule markets. With the ever-increasing competition, customer experiences are dictating brand perceptions and values making...
Convert Critics to Fans with effective survey analysis
Imagine a restaurant where an annoyed customer posts a negative review about the slow service. Instead of ignoring it, the restaurant uses the feedback to investigate the issue., train the...
Best Practices for Integrating Generative AI into Your Customer Experience Workflow
Introduction Generative AI is the latest trend that all industries are adopting. It has slowly become the norm which is enabling individuals from various industries accomplish much more than what...
CX with Konnect -A podcast on the 4 Pillars of Omnichannel Customer Experience Management.
The 4 Pillars of Omnichannel Customer Experience Management is a framework for efficient and effective customer experience management. Developed by Mr. Sameer Narkar, Founder and CEO of Konnect Insights, it...
What is one view of the customer?
With the evolution in technology, social media and web channels have become the preferred avenues for customers to reach out to brands. Thanks to the increasing availability and popularity of...
How to build a robust Customer Experience Management (CXM) process
With new brands sprouting on a daily basis, making all markets saturated, having a superior product no longer ensures brand success. Customers expect a personal experience and high levels of...
Is Social Listening Important for SMEs?
What is Social listening? Social Listening is the strategic process of consolidating conversations about a particular topic on social media and web channels. Social Listening is a great way for...
Mastering First Response Time (FRT) for Enhanced Customer Satisfaction
Have you ever sent a query to a brand and had to wait 24 hours for a response? That time it takes for a brand to respond to a customer...
Social Media Analytics for business-to-business Marketing
Introduction B2B social media analytics for marketing may sound complex if you are new to it. So, let’s break it down in the most simple way possible. Imagine you’re trying...