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Blogs

Introducing Konnect Insights Academy (KIA)

Gone are the days when a brand with superior product or service offerings would rule markets. With the ever-increasing competition, customer experiences are dictating brand perceptions and values making customer experience management more important than

Introducing Konnect Insights Academy (KIA)

Gone are the days when a brand with superior product or service offerings would rule markets. With the ever-increasing competition, customer experiences are dictating brand perceptions and values making customer...

Scheduling content in bulk for Social Media

Having a robust social media presence has gained a lot of importance for brands. Having a social media presence has evolved from being a fun thing to a necessity for...

Top 5 CXM Courses Recommended by Industry Leaders

In such a dynamic field where trends are constantly changing and there’s a multitude of factors at play, doing a CXM course can help professionals stay updated on the latest trends and...

What is one view of the customer?

With the evolution in technology, social media and web channels have become the preferred avenues for customers to reach out to brands. Thanks to the increasing availability and popularity of...

Is Social Listening Important for SMEs?

What is Social listening? Social Listening is the strategic process of consolidating conversations about a particular topic on social media and web channels. Social Listening is a great way for...

What are the 3E’s of Customer Experience?

Introduction Ever wondered what really makes customers loyal to a brand? Why do some customer experiences feel like a breeze, while others feel like a drag? Well, friend, you’re about...

Why Do You Need a Social Listening Platform?

Introduction Social Media channels are no longer just avenues for people to post about their personal lives. Channels have evolved to become platforms where people consume content from brands and...

Importance of Analytics in Your CXM Process

Introduction With the advent of the internet, the demand for data, data management, and analytics has been on the rise. The case is the same for Customer Experience Management processes....

What Is a Unified Customer Experience?

Introduction Have you ever walked into a store and felt like it was made just for you? From the decor to the warm welcome, everything feels perfect. Now, imagine having...

Build Your First Social Media Dashboard

Introduction Imagine you’re juggling, not just three, but ten balls at once — each representing a different social media platform your business uses. That’s quite the visual, right? Now, what...

Boosting engagement with social analytics

Introduction Imagine you’re at an industry conference. You’ve just given a speech, and now the floor is open for questions. One hand shoots up: “How can I use social analytics...

Best Practices To Get Started on Social Publishing

How about exploiting the full potential of social media for your content? Given the incredible number of 4.2 billion active social media users worldwide, best practices for social publishing are...

What Does Social Listening Measure?

Have you ever pondered what insights you could glean from the vast universe of online chatter? “What does social listening measure?” is a pivotal question for marketers seeking to harness...

Best Social Publishing Systems of 2024

Introduction Imagine you’re at the head of a busy marketing department. Your team’s buzzing around with creativity, but there’s an obstacle. Managing and streamlining posts across multiple social platforms is...

What Are The Three Phases Of Reputation Management?

Introduction Launching a dream startup is exciting, but remember, your online reputation matters a lot for your business’s success. It can either boost or break your business. Focus on managing...