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Konnect Insights Release Note – June 2024

We’re excited to share with you the latest updates and enhancements that have been rolled out this month. These improvements are aimed at making your experience with Konnect Insights even better. Below is a summary

What are the 3E’s of Customer Experience?

Introduction Ever wondered what really makes customers loyal to a brand? Why do some customer experiences feel like a breeze, while others feel like a drag? Well, friend, you’re about...

Why Do You Need a Social Listening Platform?

Introduction Social Media channels are no longer just avenues for people to post about their personal lives. Channels have evolved to become platforms where people consume content from brands and...

Importance of Analytics in Your CXM Process

Introduction With the advent of the internet, the demand for data, data management, and analytics has been on the rise. The case is the same for Customer Experience Management processes....

What Is a Unified Customer Experience?

Introduction Have you ever walked into a store and felt like it was made just for you? From the decor to the warm welcome, everything feels perfect. Now, imagine having...

Build Your First Social Media Dashboard

Introduction Imagine you’re juggling, not just three, but ten balls at once — each representing a different social media platform your business uses. That’s quite the visual, right? Now, what...

Boosting engagement with social analytics

Introduction Imagine you’re at an industry conference. You’ve just given a speech, and now the floor is open for questions. One hand shoots up: “How can I use social analytics...

Best Practices To Get Started on Social Publishing

How about exploiting the full potential of social media for your content? Given the incredible number of 4.2 billion active social media users worldwide, best practices for social publishing are...

What Does Social Listening Measure?

Have you ever pondered what insights you could glean from the vast universe of online chatter? “What does social listening measure?” is a pivotal question for marketers seeking to harness...

Best Social Publishing Systems of 2024

Introduction Imagine you’re at the head of a busy marketing department. Your team’s buzzing around with creativity, but there’s an obstacle. Managing and streamlining posts across multiple social platforms is...

What Are The Three Phases Of Reputation Management?

Introduction Launching a dream startup is exciting, but remember, your online reputation matters a lot for your business’s success. It can either boost or break your business. Focus on managing...

What Is Big Data Analytics?

Introduction Imagine sitting in front of a giant puzzle with thousands of pieces scattered around. Now, think about how satisfying it feels when those pieces start matching up, revealing a...

7 Questions You Can Answer with Social Listening

How can brands tap into the wealth of information that social media offers about their customers? It turns out that social listening can give answers to many pressing questions that...

What is a Chief Experience Officer (CXO)?

Introduction Have you ever wondered who makes sure that your interactions with a brand are consistently helpful and smooth? It is the Chief Experience Officer (CXO), a crucial role that...

5 Steps To An Effective Social Publishing Strategy

Introduction Social media is like a busy marketplace, where each brand is calling for attention with colorful banners and aromas. But what happens if your social media account is no...

How Do Organizations Use Marketing Analytics?

How Do Organizations Use Marketing Analytics?

In your opinion, how do organizations decide on the appropriate marketing strategies in order to remain competitive in our fast-paced and evolving world? The answer to this question is marketing...

Mastering Consumer Behavior with Social Media Analytics?

Introduction Understanding consumer behavior has become more crucial than ever. As companies strive to stay ahead of the competition, they need insights into what drives their customers’ purchasing decisions and...

Manage Reputational Risks like a PRO!

Navigating the complexities of the digital era, businesses face the critical challenge of managing reputational risk to safeguard their most valuable asset: their reputation. A single misstep can lead to...

How Social Listening Tools Can Help Agencies

Introduction In today’s digital landscape, social media has become an integral part of the marketing strategy for any agency. The ability to harness the power of social media and gather...

Social Media Publishing Platform For Financial Services

In today’s digital era, social media has become an indispensable tool for businesses across various sectors. Financial services, in particular, can leverage the power of social media publishing platforms to...

7 Must-Have Skills For Customer Experience Professional

In today’s fast-paced business landscape, providing exceptional customer experiences is no longer a nice-to-have, but a necessity for companies looking to stay competitive. Customer experience (CX) has become a key...

What Is Healthcare Reputation Management?

In the increasingly digital landscape of healthcare, reputation management has become a critical factor for success. Healthcare reputation management refers to the strategies and practices implemented by healthcare organizations to...

How to Become an Online Reputation Management Expert?

With digitization on the rise, maintaining a positive online presence is crucial for individuals and businesses alike. Online Reputation Management (ORM) experts play a key role in crafting and preserving...