Industry Benchmark

Automobile Industry Monthly CXM Report: June 2025 Automotive brands saw steady traction in June 2025. Online engagement held strong, and support teams moved faster than the previous month. But as...

Automobile Industry Monthly CXM Report: May 2025 The automobile sector continued its digital acceleration in May 2025, with rising consumer engagement, sharper brand communications, and growing interest in connected mobility...

Automobile Industry Monthly CXM Report: April 2025 April 2025 offered the Automobile industry a mixed bag of signals. While digital engagement remained robust and NPS showed healthy customer sentiment, delays...

Automobile Industry Monthly CXM Report: March 2025 March 2025 heralded a significant shift in the Automobile industry, characterized by robust follower growth and unprecedented engagement levels. This narrative explores the...

Automobile Industry Monthly CXM Report: February 2025 February 2025 saw a Follower Growth of 2.43% in the Automobile industry, signaling a solid increase in digital community size. The Engagement Rate...

Unveiling Key Trends & Insights Shaping CXM for January 2025. January 2025 set the stage for evolving customer expectations, digital transformation, and innovative engagement strategies across industries. This report explores...