Konnect Insights for media and entertainment

Every episode. Every match. Reviewed live.

A premiere, a final, a news segment, a stream that buffers at the worst moment. Audiences react in public, in real time. Konnect Insights catches the complaint that needs fixing and the moment worth amplifying, and turns the whole conversation into content and audience intelligence.

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Trusted by networks, streaming platforms and digital media brands, including

Zee JioCinema Viacom 18 OSN Dish D2H DailyHunt
Live audience pulse, cricket finalLive
18.4K
Mentions per minute
81%
Positive sentiment
1,240
Open care tickets
Toss Buffering spike Last-over six 7:30 pm9:15 pm11:00 pm
2,400 buffering complaints in 4 minutesMumbai and Pune, one ISP. Platform ops alerted, status post drafted.
61,000 mentions in 2 minutes, 94% joyfulThe last-over six. Highlight clip queued for the social team.
8
Networks, streaming platforms and digital media brands live
3
Broadcast and DTH networks, from Hindi GEC to kids
3
OTT and streaming platforms across India and MENA
22
Countries served in Arabic and English by a single deployment
Why this matters

Audiences now own the
conversation about your content.

Ratings reports arrive days later. The audience has already decided what they loved, what broke, and where they might go next.

Every piece of content is reviewed in real time

A new episode, a live match, a news segment, a DTH outage during a final. Audiences react instantly and publicly, and brands that miss it miss the signals that drive ratings, churn and loyalty.

Platform complaints move faster than anything else

Signal loss, app crashes, billing disputes and content removals produce angry posts that spread within minutes. Without structured care, subscriber frustration becomes public brand damage.

Audience intelligence is a competitive asset

What audiences love, what they switch for and what they say about rival platforms drives acquisition, content investment and positioning. Social is where that data lives.

CLIENT STORIES

From IPL match nights to 14-language newsrooms.

Open any story to see the challenge, how Konnect Insights is deployed, the outcomes and the modules each brand runs.

KRC (Konnect Research Cloud) · Media and Entertainment Edition

Ask a question. Get a board-ready answer.

KRC turns audience and subscriber signals into executive intelligence — content performance, platform health, competitor benchmarks and churn risk. Instantly, in plain language, for the CEO, CMO and board.

Leadership questions

Live data 09:13:42
You

KRC Assistant

KRC intelligence

Select a role tab · Click any question · Open full answer or dashboard for the complete intelligence brief

SUBSCRIBER SOCIAL CARE

Every subscriber heard, even on the biggest night of the year.

Signal, app, recharge and billing complaints become tickets with an owner, a deadline and a draft reply, built to hold up when volume jumps tenfold in a minute.

Built for live-event volume

Premieres and finals create sudden spikes. Automations, severity and AI routing keep the queue moving when mentions jump from hundreds to tens of thousands.

Separated by issue type

Signal and set-top box issues, streaming and app problems, content feedback and pricing each go to the team that can act on them.

Connected to subscriber systems

Resolved tickets flow into the subscriber management system, as they do for Dish D2H, so care and billing see the same history.

Outage and controversy alerts

A regional outage or a content controversy reaches comms and product while volume is still climbing, with the posts and locations attached.

Subscriber care queue, match night89% replied within SLA
X 612
Play Store 248
Instagram 176
App Store 94
Facebook 71
WhatsApp 39
XSubscriber, Lucknow

"Signal gone right before the final over. Recharged yesterday. Family is sitting here staring at a blank screen. Unbelievable."

Signal lossLive eventReply due in 5 min
Suggested reply"We're so sorry, especially tonight. Please try switching the box off for 30 seconds. We've also triggered a signal refresh on your account now, and you can stream the match free on our app while it resets."
Tickets in the last hour 1,240Average first reply 6 min
The bigger picture

Social listening as a content and acquisition strategy.

The same conversation that fills the care queue tells you what to commission, whom to win, and when the platform is about to break.

Content intelligence

Which shows, formats and genres are driving conversation? What are audiences switching away from? Which rival launch sparked envy among your own subscribers? Listening answers before the ratings report does.

Used by Zee, Viacom 18 and OSN

Audience acquisition signals

When a competitor's subscriber complains publicly, that is an acquisition moment. Konnect Insights surfaces rival dissatisfaction, negative spikes on competing platforms and migration signals in real time.

Used by Dish D2H, OSN and Viacom 18

Platform health monitoring

An app crash during a live event, a content removal row, a pricing backlash. Platform brands need to see these moments in seconds, not hours, with alerts that reach the right team.

Used by Dish D2H, DailyHunt and Namma Yatri

4 brands

Colors, MTV, Nickelodeon and JioCinema run from one Viacom 18 instance, each with its own audience stream.

14 languages

DailyHunt's audience intelligence covers Hindi, Tamil, Telugu, Kannada and ten more Indian languages.

22 countries

OSN runs Arabic and English subscriber care across the Middle East and North Africa.

Coverage
Wherever your audience
watches and talks.

30+ channels, including the app stores and fan communities where streaming brands are judged.

⚡
🔒 konnectinsights.com / channels
Social Media & Messaging
X / Twitter
X / Twitter
Facebook
Facebook
Instagram
Instagram
LinkedIn
LinkedIn
YouTube
YouTube
WhatsApp
WhatsApp
Telegram
Telegram
Threads
Threads
TikTok
TikTok
Reviews, Web & Feedback
Email
Email
Google Business
Google Business
App Store
App Store
Play Store
Play Store
Blogs
Blogs
Web
Web
Feedback
Feedback
Surveys
Surveys
Line
Line
Communities, Forums & More
Reddit
Reddit
Quora
Quora
Trustpilot
Trustpilot
Forums
Forums
Consumer Forums
Consumer Forums
Reviews
Reviews
News
News
E-commerce Review
E-commerce Review
Viber
Viber

Covering 30+ channels today — with new integrations added every quarter. If your customers are talking, we're capturing it.

The Platform
Everything a media brand needs, in one place.

From the first reaction to a trailer to the board's quarterly audience review.

Social listening

Every audience mention, content reaction, competitor comparison and platform complaint across 30+ channels, with launch spikes detected as they happen.

Social care

Every subscriber complaint, service issue and billing dispute becomes a ticket with SLA, severity and routing to the right team.

Audience intelligence

See which content drives conversation, which segments are most engaged, and what audiences say about rival networks.

Crisis detection and alerts

Outages, viral complaints and content controversies reach comms and product before the story breaks.

Competitor content tracking

Rival networks and platforms tracked on sentiment, share of voice, content comparisons and defection signals.

Social analytics

Own-brand performance across every network, show and platform handle, with campaign measurement in one view.

Publishing and scheduling

Plan, approve and publish across brand, show and channel handles, with multi-brand approval workflows.

KRC audience intelligence

Audience sentiment, competitive benchmarks and content VoC, answering CMO and CEO questions instantly.

KONNECT AI+
AI that keeps pace with a live audience.

When a final, a finale or an outage multiplies volume in seconds, Konnect AI+ sorts it, drafts the replies and answers routine questions on its own.

Agent Empower

Drafts a reply to every complaint before your agent starts typing, in the subscriber's language and your brand's tone.

"Charged twice for my annual plan and the app still says my subscription expired. I want this fixed today."
Billing, duplicate charge, subscription access. High severity. Route to billing.
"I'm sorry about this. I can see both charges and have raised the refund for one. Your plan is active again now, so please restart the app."

AI Essentials

Classifies and routes every mention by issue, content and urgency, so a match night does not bury the posts that need a person.

48,000 mentions in one hour, cricket final
  • Match reactions, to the social team41,200
  • Streaming and app issues4,860
  • Signal and recharge, DTH care1,720
  • Regional outage cluster, platform ops220

KonnectChat AI

Answers routine subscriber questions on WhatsApp and in-app chat around the clock, and hands over with full context when needed.

"My recharge is ending tomorrow. Can I add the sports pack before the match starts?"
"Yes. The sports pack is ₹49 for 30 days and activates instantly. Shall I add it to your recharge now?"
Resolved without an agent

How we grow with you

We meet you where you are and take you to best in class.

Most brands begin with social care. Our fastest-growing customers reach stages six to eight within 12 months.

  1. Social care

    Every complaint becomes a ticket.

  2. Workflows and SLAs

    Owners, deadlines and escalation.

  3. Social listening

    Content, audience and rival signals.

  4. Omni-channel hub

    Social, app stores and WhatsApp in one queue.

  5. Quality assessment

    Every reply scored and coached.

  6. Konnect AI+

    Routing at live-event scale.

  7. Agent Empower

    AI-drafted replies for every agent.

  8. KRC intelligence

    Board-ready audience answers.

Stages 1 to 2

Foundation

Subscriber complaints are captured and owned. This is where most media brands begin.

Stages 3 to 5

Scale

Content, platform and competitor signals are separated, unified in one hub and quality-checked.

Stages 6 to 8

Best in class

AI handles live-event volume and KRC turns audience signals into content and acquisition decisions.

THE CX HUB
Many brands and shows. One view of the audience.

Most media groups run a listening tool per brand, a separate app-review tracker and a care desk that never sees what marketing sees.

Today

A tool per brand, and signals that never meet.

  • Listening per channel brandNo shared view
  • App store reviewsTracked separately
  • Subscriber care deskEmail and phone
  • Subscriber CRMSiloed from social
  • Outage detectionFrom complaints, late

With Konnect Insights

Every brand, platform and language on one data model.

  • Every brand and showOne platform
  • Social, app stores and WhatsAppOne queue
  • Arabic and Indian languagesBuilt in
  • Subscriber CRMConnected
  • KRC for leadershipSame data

Subscriber CRM

Resolved social tickets flow into subscriber management, live for Dish D2H.

Contact centre partners

Multi-market care operations with Servion for OSN.

Agency workflows

Shared dashboards with Sociowash, Watconsult and Rep India.

GO DEEPER
Explore the modules behind
these stories.

Social Listening

Every content reaction and platform complaint across 30+ channels, with live-event alerts built in.

Omni-channel Ticketing

Subscriber complaints from every channel as SLA-tracked tickets, routed by issue type.

KRC Intelligence

Content performance, competitor benchmarks and audience VoC for leadership.

Konnect AI+

Agent Empower, AI Essentials and KonnectChat AI, built for live-event volume.

KonnectChat AI

Recharges, packs and subscription questions answered on WhatsApp, day and night.

Quality Assessment

Score every reply for accuracy, tone and speed, brand by brand.

Your audience is already talking about your content, your platform and your rivals.

Listen to that conversation, respond to every subscriber, and turn audience signals into content and acquisition decisions.

Book a demo

See audience intelligence, content listening and KRC for media in 30 minutes.

Get an audience sentiment audit

We benchmark your brand against 2 competitor networks or platforms, complimentary.

Ask KRC a question

Ask one question about your content or a competitor and get a board-ready report.

Zee Entertainment, ZEE5, Dish D2H, Viacom 18, JioCinema, OSN, DailyHunt and Namma Yatri