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Dashboards and BI tools

Ask any question. Build any chart. Share it with anyone.

Live dashboards built on every customer conversation. Describe what you need to Konnect AI+, build exactly what you want with the BI tool, and share it securely with your team, your leadership or your board.

Book a demoSee how it works
Create with AIKonnect AI+Illustrative
KI+

Buzz trend · last 90 days
Share of voice
Sentiment
What customers talk aboutdeliveryrefundappservicepricestaff
Your brand vs two competitorsX · Instagram · FacebookReady to share

The problem

Most CX reporting is a spreadsheet exported on Monday.

Stale

Old before it's opened

By the time a report is compiled, formatted and sent, the conversation it describes has moved on.

Scattered

Every team has its own version

Support, marketing and leadership each work from different exports, and the numbers rarely match.

Slow

Every new question is a new request

A question from leadership becomes a ticket for an analyst, and the answer arrives days later.

Konnect Insights dashboards are live, shared and built by the people who need them.

Three ways to build

Describe it, start from a template, or build it from scratch.

Konnect AI+

Create with AI

Describe what you want to analyse, such as the metrics you need or who the dashboard is for, and Konnect AI+ builds it for you.

Start from a template

Begin with a ready-made dashboard and adapt it to your brands, channels and date ranges.

Start from blank

Design a fully personalised dashboard, chart by chart, tailored to exactly what your team needs.

Or clone any dashboard you like

Seen a public dashboard that works? Clone it and run it on your own data, in a click.

The BI tool

Any chart. Any combination. No analyst required.

Choose your dimensions, measures and filters, and the BI tool builds the chart. Try it.

Dimension
Measure
Chart
Filters

Illustrative data

In Konnect Insights, every chart can be saved to a dashboard, annotated with chart notes and exported.

The chart library

Every view of the customer, ready to use.

Buzz trend

Share of voice

Sentiment analysis

deliveryrefundappservicepricestaff

Word cloud

Live topic feeds

Top posts

Demographics

Sentiment by demographics

Top influencers

Verified users

Turnaround time

Quality assessment

Classifications

Media type analysis

Built on 74 data types across channels and sources, on your own pages and, where platforms allow, your competitors' public pages. See channel coverage →

OverviewXInstagramFacebook
Share of voiceIllustrative
Your brand
38%
Competitor A
29%
Competitor B
21%
Competitor C
12%

Built for comparison

Your brand and your competitors, in one view.

Compare share of voice, sentiment, top posts, influencers and audiences, across every platform, side by side.

  • What is our competition doing that we can learn from?
  • Whose launch is winning the conversation?
  • Where are customers switching, and why?

Share and present

Share it with anyone. Control who sees what.

Put live dashboards in front of your team, your leadership, your board or your clients, securely.

Live public links

Share a dashboard as a link that opens anywhere, with no login needed.

Password protection

Add a password before anyone can view a shared dashboard.

Link expiry dates

Set a date after which a shared link stops working.

Scheduled reports

Send reports automatically to the people who need them.

Calendar control

Choose whether viewers can change the date range.

Download control

Allow or block downloads on shared dashboards.

Hide click-through data

Share the charts without exposing the conversations behind them.

Auto refresh

Keep dashboards on screens and walls up to date, on their own.

Multi-tab dashboards for storytellingChart notesExport as PNG, JPG, SVG or PDF10 themes, plus your ownMaster dashboards

A dashboard for every role

From the agent's queue to the boardroom.

The same customer truth, in the view each person needs, answering the questions that move the business.

Agent

My queue, today

  • Which of my tickets will breach SLA next?
  • What are customers asking about most this morning?

Supervisor

Team performance

  • Where is quality slipping this week, and for which topics?
  • How should I staff the team for tomorrow's peak?

CX head

Customer experience

  • Which issues are driving repeat contacts?
  • Which channel is growing fastest, and is it resolving well?

Marketing

Brand and growth

  • How is our launch landing against competitors?
  • What new products are customers asking for?

Leadership

The business view

  • Where are our biggest growth opportunities in what customers are saying?
  • What should the board know about customers this quarter?

From dashboard to answer

Dashboards show what's happening. KRC explains why.

Dashboards and BI

See every trend, compare every brand and share every view, live.

KRC, Konnect Research Cloud

Ask why sentiment fell or what customers want next, and get the answer in plain language.KRC

Explore KRC →Explore Konnect AI+ →

Questions

Frequently asked questions.

What can I build with Konnect Insights dashboards?
Live dashboards and reports built on customer conversations across channels and sources, including social, messaging, email, calls, chat, reviews and the web. Charts cover volume, sentiment, share of voice, topics, demographics, influencers, turnaround time, quality and more.
Can I create a dashboard with AI?
Yes. With Create with AI, you describe what you want to analyse, such as the metrics you need or who the dashboard is for, and Konnect AI+ builds the dashboard for you.
What is the BI tool?
The BI tool lets you build any chart by choosing dimensions, measures and filters, so you can answer questions no standard report covers.
Can I share dashboards with people outside Konnect Insights?
Yes. Dashboards can be shared as live public links that open without a login. You can add password protection, set an expiry date, control whether viewers can change dates or download, and hide click-through data.
Can I reuse a dashboard I like?
Yes. Any public dashboard link can be cloned and run on your own data, and you can also start from a template or from a blank dashboard.
Can dashboards be sent automatically?
Yes. Scheduled reports send dashboards to the people who need them, automatically. Charts can also be exported as PNG, JPG, SVG or PDF.

See your customer conversations as a live dashboard.

Bring your brands, channels and questions. We'll build the dashboard live, in the demo.

Book a demoSee pricing