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Personalize your Konect Insights Dashboard to your company’s colors.
The Command Center allows you to monitor social media channels and online platforms in real-time. You can keep a finger on the pulse of conversations, trends, and mentions related to your brand or industry.
Detect potential PR crises in real-time and respond promptly. The Command Center equips you with the data and insights needed to mitigate crises effectively.
Set up custom alerts for specific keywords, mentions, or sentiment changes. Receive notifications when critical events occur, ensuring you stay informed and can take immediate action.
Collaborate with team members and stakeholders by sharing insights and reports from the Command Center. Foster alignment and informed decision-making across your organization.
Our system uses a mapping object to link mobile numbers and email IDs to the respective customer.
When customers provide the same contact info through different channels, our system intelligently merges their contact records.
Gain a unified view of customer interactions across channels in the conversation history section.
Track and compare your performance against competitors. Identify strengths and weaknesses in your social media strategy and discover opportunities to outperform the competition.
Utilize sentiment analysis tools to understand the emotional tone behind conversations. Identify positive and negative sentiment trends to gauge public perception.
Gain a deeper understanding of your audience's demographics, preferences, and behaviors. Tailor your content and campaigns to resonate with your target audience.
Have a grip upon what’s trending, which influencers are talking about the brand or the industry and also measure performance of your campaigns.
Visualize data through charts, graphs, and interactive displays. This visual representation simplifies complex data analysis and facilitates decision-making.
Gain insights from various social media platforms, news sources, forums, blogs, and more, all in one place. This consolidated view simplifies data collection and analysis.
Access historical data to analyze trends over time and track the impact of past campaigns. Historical data is valuable for long-term strategy development.
Tailor your Command Center dashboard to display the metrics and data most relevant to your business objectives. Create custom widgets and views for specific campaigns or KPIs
for Social Listening + Community Engagement (with advanced workflows) + Social CRM + Social Analytics + Social Publishing + Surveys + Dashboards / BI Tools + Crisis Management
Across all customer touch-points. Across all social, messaging, emails, calls, chats and offline touch-points
Across all social and web channels. 100% coverage of public, authenticated private and competitor's public data
with a contact center, conversational AI, CRM and Marketing Automation integrations
Foster loyaltly and manage brand's health by engaging with your audience meaningfully
Leverage social media data to uncover actionable insights and AI based smart suggestions
Track conversations, gain actionable insights and better engage with your customers
Enhance your brand's analytics for smarter decision-making and time savings on reporting.
Social Listening · Community Engagement · Social CRM · Social Analytics · Publishing · Surveys · BI Tools · Crisis Management · All in One
