Skip to content From two-wheeler communities to luxury SUV buyers to EV early adopters — Konnect Insights connects every customer signal across your brand, your models, and your dealer network.
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The challenge
Every launch, every review, every rival announcement creates a conversation your brand needs to be part of — or at least watching. The brands that listen in real time are the ones that lead.
A new model launch, a recall, a competitor price cut — automotive customers are among the most vocal on social. Every review, test drive post, and complaint is public and permanent. Your brand is being discussed right now.
OEMs manage brand perception while dealers manage local customer relationships. Without a unified platform, complaints fall through the cracks between brand and dealer, and every gap compounds brand inconsistency.
In automotive, your competitor's launch event is your crisis moment. Brands that don't track competitor sentiment, share of voice, and consumer comparison conversations lose positioning in real time — often before they know it's happening.
CLIENT STORIES
Select any brand to read the full story, how they use Konnect Insights, the modules they run, and the outcomes they see.
/ KRC in action
KRC turns customer signals into executive intelligence. Ask about your brand, your models, or a competitor — and get an answer in plain language, not a dashboard to decode.
KRC intelligence
KRC connects to 40+ leadership questions across 8 intelligence categories — Brand, Risk, Growth, Operations, Boardroom, Customer Care, WFM, and Influencer impact.
Explore all KRC questionsOmni-Channel Ticketing
Automotive customers reach out across Twitter/X, Instagram, WhatsApp, your website, email, and the dealership. Konnect Insights pulls every channel into one ticket queue — with SLA, severity, and smart routing built in.
National brand team sees consolidated intelligence. Regional teams see their dealer cluster. Groups feature enables both without duplication.
Every ticket gets a severity score and SLA timer. High-severity complaints — recalls, safety signals, viral threads — escalate automatically before they become crises.
Product complaint, service issue, purchase intent, or competitive comparison — KI classifies every mention in seconds and routes it to the right team without manual sorting.
Salesforce for MG Motors, Microsoft Dynamics for Royal Enfield, Freshdesk, Zendesk, and custom helpdesks — KI connects to what you already run.
WhatsApp (3) 
Twitter/X 89 
Instagram 64 Whatsapp 48 
Website 38 
Email 103 "Ather 450X charging failed at 60% for the 3rd time this week. Contacted service centre twice with no resolution."
Every model launch, every test drive review, every service complaint leaves a trail. From social media and forums to app store ratings, surveys, and support conversations, bring every customer signal into one intelligence layer.
One platform for every model, every market, every channel — from test drive tweet to boardroom brand health report.
Monitor every brand mention, model conversation, and category discussion across 27+ channels in real time. OEM and model-level signals together.
Every customer complaint, review, and DM becomes a tracked ticket with SLA, severity, and auto-routing. Zero mentions missed at scale.
Track 3–5 rival brands on sentiment, share of voice, model comparison posts, and campaign response — same dashboard as your own brand.
Auto-tag by intent: product complaint, service issue, purchase intent, brand praise, or competitive comparison — zero manual sorting.
Measure launch campaigns by earned sentiment, not just reach — pre, during, and post analysis with share-of-voice movement tied to the campaign window.
Group-level listening and social care by region or dealership cluster — OEM and dealer teams in one platform, no duplication.
Plan, approve, and publish across all brand and model social handles — multi-team, multi-brand, multi-model workflows with approval built in.
From consumer voice to C-suite intelligence — brand health scores, competitive benchmarks, and VoC synthesis for automotive leadership.
Not AI as a feature. AI as the engine that lets a team of five manage the conversations of five million automotive customers — across models, markets, and channels.
Suggests the response to a charging complaint or model defect post before the agent types a word. Matched to tone, model, and SLA.
50,000 model mentions during a launch event, auto-sorted into purchase intent, product feedback, service complaints, and competitor comparisons in seconds.
Handles L0 queries on WhatsApp — EMI calculations, service booking, model availability — and escalates to a human with full context attached.
How we grow with you
Most automotive brands begin with social care and ticketing. The best-in-class run their entire front office on one continuous intelligence layer.
Close the gap between your customers and your team. One inbox, clear ownership, consistent response across every model and channel.
Most brands start here. You can be live in days.
Every channel, one view. AI routing, social listening, and quality assessment running in the background — model by model, market by market.
Teams at this stage see 40% increase in productivity.
CX stops being just for operations. It becomes the sharpest competitive signal in the boardroom — model health, competitor positioning, and VoC synthesis on demand.
Boardroom advantage. Reached in ~6–12 months.
Most brands start at Stages 1–2
Fastest-growing customers reach Best-in-Class within 6–12 months
Most automotive brands run a separate helpdesk, a separate social tool, a separate listening platform, and a CRM that talks to none of them. Konnect Insights is where they come together.
Every channel. Every model. Every customer. Connect to the tools you keep, replace the ones you don't need.
Track every model mention, competitor launch, and category conversation across 27+ channels in real time.
Learn moreTurn every customer mention into a tracked, resolved ticket — across OEM and dealership simultaneously.
Learn moreThe CX intelligence layer for automotive CMOs and brand leadership — VoC synthesis on demand.
Learn moreAI-powered agent assist, model-level classification, and automotive-specific automation.
Learn moreConversational AI for WhatsApp, Instagram, and web — EMI queries, service booking, and beyond.
Learn moreScore and coach your social care team at scale — response quality, empathy, and resolution accuracy.
Learn more20+ automotive brands across two-wheelers, four-wheelers, and EVs already work this way.
See model-level listening, social care, and KRC in one 30-minute session.
We map your brand vs 3 rivals across sentiment and share of voice — complimentary.
Ask one question about your brand or a competitor. Get a board-ready intelligence report.
konnectinsights.com · krc.konnectinsights.com
