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Konnect Research Cloud · Powered by your data

Get Started with KRC

KRC gives you instant access to your Konnect Insights data through natural language. Ask strategic questions and get structured answers — no setup complexity, no AI prompt engineering needed.

↗ Get Started with KRC View Setup Guide ↓
Native Setup

Up and running in 3 steps

KRC works natively. Just login with your Konnect Insights credentials and you're in.

1
🌐
Go to KRC

Visit krc.konnectinsights.com in your browser. No additional software required.

krc.konnectinsights.com
2
🔐
Sign in with your credentials

Use your existing Konnect Insights email and password to log in.

3
💬
Start asking questions

Your data is ready. Type any question about your brand in the KRC chat — get structured, actionable answers instantly.

KRC
If I had only 10 minutes with my board, what are the three key insights?
KRC Here are the top 3 customer-driven insights from the last 90 days — with issue categories, themes, and product opportunities...
Ready to explore your brand data? Open KRC and start asking questions — your Konnect Insights data is already waiting.
Get Started with KRC →
Questions You Can Ask KRC

See KRC in action

🎯
"If I had only 10 minutes with my board, what are the three customer-driven insights that would matter most for strategic decision-making right now?"
KRC Response · Last 90 days
Resolved tickets 18.3% negative — Airline Related 45% negative — Airport Services Avg TAT 69.5 mins — Guest Relations
01 · Operational communication & check-in abuse Passengers repeatedly report aggressive counter behaviour and inconsistent operational decisions. Airline Related Mentions show 210 negative mentions at 18.3% negative rate.
1,146 tickets 210 negative Avg TAT 21.9 mins
02 · On-ground service failures — baggage & transfers Airport Services has the highest negative rate (45%) with long resolution times — concentrated, solvable failures with highest reputational risk.
149 tickets 67 negative · 45% Avg TAT 57.6 mins
03 · Fragmented escalation & Guest Relations fast-lane needed Guest Relations avg resolved TAT is 69.5 mins with inconsistent compensation outcomes — increasing legal and escalation risk.
184 tickets Avg TAT 69.5 mins Escalation risk ↑
📊
"Is our WFM strategy improving productivity, or are we just redistributing workload? Show me the inefficiencies and their impact."
KRC Response · Agent Performance · Last 90 days
10 agents analysed Hygiene: 20.4% negative rate Airport Services: 45% negative Digital: 9.5 min avg TAT
01 · TAT variance signals workload redistribution, not efficiency Avg TAT ranges from 9.5 mins (Digital) to 69.5 mins (Guest Relations). High-TAT categories consistently carry the highest negative sentiment.
Guest Relations: 69.5 min Airport Services: 57.6 min Digital: 9.5 min
02 · Hygiene issues drive disproportionate negative sentiment Hygiene handles 137 tickets but carries a 20.4% negative rate. Fast-response SLA routing would reduce downstream escalation load.
137 tickets 28 negative · 20.4% Avg TAT 19 mins
03 · Skill-mix, not headcount, is the core WFM gap Redirecting skilled agents to high-negative clusters — not adding FTEs — would reduce negative rate by an estimated 30% in 3 months.
Targeted reallocation Est. −30% neg rate 3 month horizon
More Questions to Explore

Some questions KRC can help you answer

From influencer intelligence to shift scheduling, KRC surfaces answers from your live data.

Q
"Which influencers and content creators are shaping perception of our brand, and how is their content impacting customer trust and sentiment?"
Q
"What does our hourly volume data suggest about optimal shift scheduling? Where are we over or under-staffed?"
Explore more questions to ask KRC →
Also available — Connect KRC to Claude & ChatGPT
Optional AI Integrations

Use KRC inside Claude or ChatGPT

Prefer working in Claude or ChatGPT? Connect KRC as an MCP integration and query your brand data directly from those interfaces. You'll need your unique MCP URL from app.konnectinsights.com/apidetails

Connect Konnect Research Cloud to Claude in a few simple steps so your team can access brand insights, research workflows, and customer intelligence directly within Claude.


📋 Before You Begin

Before starting, make sure you have:

  • Access to your Claude paid account (Pro, Team, or Enterprise)
  • Access to your Konnect Insights API details page
  • The MCP server URL generated from your Konnect Insights setup
  • Permission to add a custom connector in Claude
01
Login
Sign in to Claude

Login to your claude.ai account and open your workspace.

Claude sign-in screen
02
Review Privacy Settings
After logging in, go to:
Settings → Privacy → Help Improve Claude

Turn this option off before continuing. Anthropic confirms customer data is not used to train their models.

Privacy settings
03
Open Settings

Click your profile menu in Claude and open Settings.

Open Settings
04
Go To Connectors

Inside Settings, open Connectors. Click Add custom connector.

Connectors section
05
Open the Custom Connector Dialog

A setup dialog box will appear. This is where you enter the details for Konnect Research Cloud.

Custom connector dialog
06
Enter the Connector Details
Fill in the fields as follows:
Connector Config
Name: Konnect Research Cloud Remote MCP Server URL: <your MCP URL from app.konnectinsights.com/apidetails>
app.konnectinsights.com/apidetails Connector details form
07
Review and Click Add

Review the details and click Add.

Review and add
08
Confirm the Connection

Konnect Research Cloud will appear in the Connectors list as connected.

Connector confirmed
09
Enable KRC in Chats

Go to Chats, click the + icon, and enable the toggle for Konnect Research Cloud.

Enable KRC in chat
10
Start Asking Questions

Your setup is now complete. Start asking questions related to your brand, customer conversations, and research workflows directly in Claude.

KRC active in Claude
Quick Setup Summary:
• Log in to your paid Claude account
• Turn off Help improve Claude under Privacy
• Open Settings → Connectors → Add custom connector
• Enter Konnect Research Cloud as the name
• Paste the MCP server URL from the Konnect Insights API details page
• Click Add
• Open a chat, click +, and enable Konnect Research Cloud
✓
You're live. KRC is now connected to Claude. If KRC does not appear immediately, review the connector name, confirm the MCP server URL was generated correctly, and make sure the connector has been enabled from the chat menu.

Connect Konnect Research Cloud to Claude so your team can access brand insights, customer intelligence, and research data directly within Claude.


📋 Before You Begin

Before starting, make sure you have:

  • Access to your Claude account
  • Access to your Konnect Insights API details page
  • The MCP server URL generated from your Konnect Insights setup
  • Permission to add a custom connector in Claude
01
Sign In To Claude

Login to your Claude account and open your workspace.

Claude sign-in
02
Review Privacy Settings
After logging in, go to:
Settings → Privacy → Help Improve Claude

Turn this option off before continuing.

Privacy settings
03
Open Settings

Click your profile menu in Claude and open Settings.

Open settings
04
Go To Connectors

Inside Settings, open Connectors. Click Add custom connector.

Connectors section
05
Add Your Custom Connector

A dialog box will appear. Enter the following details:

Connector Config
Name: Konnect Research Cloud Remote MCP Server URL: <your MCP URL from app.konnectinsights.com/apidetails>
app.konnectinsights.com/apidetails Connector config
06
Verify Details and Click Add

Verify the connector name and MCP server URL, then click Add.

Verify and add
07
Confirm the Connection

Konnect Research Cloud will appear in the connectors list as connected.

Connection confirmed
08
Enable Konnect Research Cloud in Chat

Go to Chats in Claude. Click the + icon and enable the toggle for Konnect Research Cloud.

Enable KRC in chat
09
Start Asking Questions

Your setup is now complete. Begin asking questions related to your brand, customer conversations, and business intelligence directly inside Claude.

KRC active in Claude
✓
KRC is running in Claude. If the connector does not appear immediately, review the connector name, confirm the MCP server URL was generated correctly, and make sure the connector has been enabled in the Claude chat panel.

Connect Konnect Research Cloud to ChatGPT so your team can access brand insights, customer intelligence, and research workflows directly within ChatGPT.


📋 Before You Begin

Before starting, make sure you have:

  • Access to your ChatGPT account
  • Access to your Konnect Insights API details page
  • The MCP server URL generated from your Konnect Insights setup
  • Permission to create and manage apps inside ChatGPT
01
Login
Login into ChatGPT

Sign in to your chatgpt.com account and open your workspace.

ChatGPT login
02
Settings
Open Settings

From the left-side menu, click your profile and select Settings.

ChatGPT settings
03
Navigate
Go to Apps

Inside Settings, navigate to Apps, then open Advanced settings.

Settings → Apps → Advanced Settings
Apps advanced settings
04
Enable
Enable Developer Mode

Enable Developer mode using the toggle. Note that this allows adding connectors that may modify or erase data permanently.

Enable developer mode
05
Create App
Create a new app

After enabling Developer mode, click Create App.

Create app
06
Fill in Details
Configure the app

Fill in the app creation dialog with the following:

ChatGPT App Config
Name: Konnect Research Cloud Description: A short description of what the app does MCP Server URL: <your MCP URL from app.konnectinsights.com/apidetails> Authentication: No Auth (after configuration)
app.konnectinsights.com/apidetails App config form
07
Review
Review and Confirm

Review the entered details and acknowledge the warning shown for custom MCP servers before proceeding.

Review and confirm
08
Verification
Verify the App is Added

Konnect Research Cloud will appear under your apps in ChatGPT.

App listed in ChatGPT
09
Enable
Enable KRC in a New Chat

Create a New Chat, click the + button, and select Konnect Research Cloud to enable it.

Enable KRC in new chat
10
Start Using
Start Using Konnect Research Cloud

Konnect Research Cloud will appear as an active source in the chat composer. Begin asking questions about your brand, customer conversations, and research data directly in ChatGPT.

KRC active in ChatGPT
✓
KRC is live inside ChatGPT. If KRC does not appear in the chat menu, review the app configuration, confirm the MCP server URL was generated correctly, and make sure the app was created successfully under Apps.
KRC
Before You Connect to Claude or ChatGPT

Get your unique MCP URL first

Your MCP URL is the secure key that connects KRC to any AI platform. Generate it once from your Konnect Insights account.

Generate My MCP URL → How the Trust Layer Works