Konnect Insights for real estate

Buyers visit your reputation before they visit your site.

A home is the biggest purchase most people ever make, and they research every builder, project and possession story first. Konnect Insights follows buyer sentiment across the whole project lifecycle, routes every concern to the right project team, and warns you before a possession worry becomes a crisis.

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Trusted by leading developers and home interior brands, including

Lodha Godrej Properties Brigade DAMAC Livspace
Project sentiment, launch to possession30-month project
12,400
Buyer mentions
3.1x
Possession worry
+14pts
Week-one recovery
Possession anxiety Recovered Launch Site visits Booking Construction Possession
186 posts from Tower B buyers in 9 days"Is possession delayed?" Routed to the project CRM and site team, construction update drafted.
Update posted with site photos and a revised dateBuyer sentiment recovered 14 points within a week.
12+
Real estate clients live on Konnect Insights
6+
Residential developers, from Mumbai premium to Dharavi redevelopment
3+
Commercial, retail mall and co-working operators
3+
Home interior brands, from design platforms to D2C studios
Why this matters

In real estate, brand trust is the product before the property.

Buyers commit years of savings on the strength of what other buyers say. That conversation is public, emotional and long.

Buyer sentiment drives the pipeline

Reviews, builder reputation posts and complaint threads decide site visits, bookings and referrals. One unresolved complaint can cost crores in lost pipeline.

Possession crises go viral

Delayed possession, construction quality and registry issues create some of the most emotionally charged conversations in any category. Without early warning, a builder's reputation can unravel in days.

Every rival launch shifts consideration

A competitor's launch in the same micro-market moves buyer interest overnight. Developers who do not track rival launches, pricing talk and comparisons lose footfall before site visits begin.

CLIENT STORIES

From Mumbai towers to Dubai skylines to finished living rooms.

Open any story to see the challenge, how Konnect Insights is deployed, the outcomes and the modules each brand runs.

KRC (Konnect Research Cloud) · Real Estate Edition

Ask a question. Get a board-ready answer.

KRC turns buyer, owner and investor signals into executive intelligence — brand trust, project league tables, possession risk and launch performance. Instantly, in plain language, for the MD, CMO and board.

Leadership questions

Live data 09:13:42
You

KRC Assistant

KRC intelligence

Select a role tab · Click any question · Open full answer or dashboard for the complete intelligence brief

BUYER SOCIAL CARE

Every buyer concern routed to the project that owns it.

Possession, construction, registry, payment and handover questions become tickets with a project, an owner and a deadline, across social, reviews and property portals.

Project-level routing

Topic clusters by project and micro-market mean each project team sees its own buyers, without noise from the rest of the portfolio.

Reviews and property portals unified

Google Reviews, 99acres, MagicBricks, Housing.com and social in one care queue. Every place buyers speak, managed from one place.

Possession and crisis alerts

Spikes around possession delays, construction quality or regulatory news reach leadership and communications before the media does.

Connected to your buyer CRM

Resolved tickets can flow into the CRM your sales and customer relations teams already use, so every buyer has one history.

Buyer care queue, all projects91% replied within SLA
Google Reviews 146
X 118
Property portals 94
Facebook 72
Instagram 58
Email 41
Google Reviews★★★★★Buyer, Tower B

"Possession was promised for March. It is September. Six weeks without a single update from the CRM team. We are paying rent and EMI together."

Possession delayNo updateReply due in 2 hours
Suggested reply"Paying rent and EMI together while you wait is hard, and you should not have gone six weeks without news. Our Tower B relationship manager will call you today with the revised possession date and the current construction status."
Open tickets 529Average first reply 1.6h
Built for real estate portfolios

Every asset class, one platform.

Homebuyers, tenants, shoppers, homeowners and international investors each have their own conversation. Konnect Insights keeps them separate and still gives leadership one view.

Residential

Launch interest, site visits, construction progress and possession, tracked project by project.

Lodha, Godrej, Adani Realty

Commercial and co-working

Tenant experience, building services and landlord reputation among the people who lease space.

Brookfield, Workspaces by Brigade

Retail malls

Shopper experience, events, parking and food courts, compared mall by mall.

Nexus Malls

Home interiors

Design, execution and after-sales, where every complaint is personal and expensive.

Livspace, Homelane, Design Cafe

GCC and international

Luxury buyers and investors across markets, heard in English and Arabic.

DAMAC Group

Brigade Group

Five asset streams, four cities, one configuration.

Brigade's homes, offices, malls and hotels each have their own topic clusters by city, and Workspaces by Brigade runs as a separate brand. Business units get clean signal; the group team sees the whole portfolio.

Brigade Group, group-level view
ResidentialBy city
CommercialOffice parks
RetailMalls
HospitalityHotels
WorkspacesSeparate brand
Coverage
Wherever buyers research,
compare and complain.

30+ channels, including the property portals and review platforms where real estate decisions are made.

⚡
🔒 konnectinsights.com / channels
Social Media & Messaging
X / Twitter
X / Twitter
Facebook
Facebook
Instagram
Instagram
LinkedIn
LinkedIn
YouTube
YouTube
WhatsApp
WhatsApp
Telegram
Telegram
Threads
Threads
TikTok
TikTok
Reviews, Web & Feedback
Email
Email
Google Business
Google Business
App Store
App Store
Play Store
Play Store
Blogs
Blogs
Web
Web
Feedback
Feedback
Surveys
Surveys
Line
Line
Communities, Forums & More
Reddit
Reddit
Quora
Quora
Trustpilot
Trustpilot
Forums
Forums
Consumer Forums
Consumer Forums
Reviews
Reviews
News
News
E-commerce Review
E-commerce Review
Viber
Viber

Covering 30+ channels today — with new integrations added every quarter. If your customers are talking, we're capturing it.

The Platform
Everything a real estate brand needs, in one place.

From a launch-day enquiry to the MD's quarterly brand review.

Social listening

Every mention of your brand, projects and rivals across social, Google Reviews, property portals, news and forums in real time.

Social care

Every buyer complaint, query and review becomes a ticket with SLA, severity and routing to the right project or CRM team.

Project-level topic clusters

Separate clusters per project or micro-market, so each project team gets its own buyer feed.

Competitor intelligence

Rival developers tracked on launches, pricing talk, possession sentiment and buyer comparison posts.

Crisis detection and alerts

Spike detection for possession delays, construction complaints and regulatory news, before the media picks it up.

Review management

Google Reviews, 99acres, MagicBricks, Housing.com and social unified in one care queue.

Publishing and scheduling

Plan, approve and post across brand and project handles, with multi-project approval workflows.

KRC buyer intelligence

Brand health, competitive benchmarks and buyer VoC, answering MD and CMO questions instantly.

KONNECT AI+
AI that understands a buyer's biggest decision.

Launch weekends bring a flood of enquiries; possession season brings anxiety. Konnect AI+ sorts both, drafts careful replies and answers routine questions on its own.

Agent Empower

Drafts a considered reply to every buyer concern, matched to the project, the stage and your brand's voice.

"Paid in full four months ago and still no registry date. Nobody answers the CRM line. Very disappointed."
Registry delay, paid-in-full buyer, high severity. Route to CRM head, Project A.
"You've paid in full and deserve a clear date, and I'm sorry you haven't had one. Your relationship manager will call you by tomorrow with the registry schedule and the documents we still need from the authority."

AI Essentials

Classifies and routes every mention by project, buyer stage and urgency, so a launch weekend does not bury a possession complaint.

7,800 mentions over a launch weekend, 6 projects
  • New launch enquiries, to sales4,960
  • Existing buyer queries, to CRM1,740
  • Competitor comparisons, to marketing1,060
  • Possession and legal, leadership now40

KonnectChat AI

Answers routine buyer questions on WhatsApp and web chat around the clock, from site visits to payment schedules, and hands over with full context.

"Can I book a site visit for the 3 BHK sample flat this Saturday?"
"Yes. I have 11am and 4pm free this Saturday at the sample flat. Shall I book 11am and send you the location and your relationship manager's number?"
Resolved without an agent

How we grow with you

We meet you where you are and take you to best in class.

Most brands begin with social care. Our fastest-growing customers reach stages six to eight within 12 months.

  1. Social care

    Every complaint becomes a ticket.

  2. Workflows and SLAs

    Owners, deadlines and escalation.

  3. Social listening

    Project, buyer and rival signals.

  4. Omni-channel hub

    Social, portals and WhatsApp in one queue.

  5. Quality assessment

    Every reply scored and coached.

  6. Konnect AI+

    Routing across every project.

  7. Agent Empower

    AI-drafted replies for every agent.

  8. KRC intelligence

    Board-ready buyer answers.

Stages 1 to 2

Foundation

Buyer complaints are captured and owned. This is where most developers begin.

Stages 3 to 5

Scale

Project, portal and competitor signals are separated, unified in one hub and quality-checked.

Stages 6 to 8

Best in class

AI handles launch volume and KRC turns buyer signals into brand and pipeline decisions.

THE CX HUB
Every project. One view of every buyer.

Most developers run an agency listening report, portal reviews nobody owns and a CRM that never sees what buyers say in public.

Today

A tool per team, and buyer worries found too late.

  • Agency listening reportMonthly
  • Property portal reviewsUnanswered
  • Buyer CRMSiloed from social
  • Project sentimentBlended, not split
  • Possession crisesFound after they trend

With Konnect Insights

Keep the systems you rely on and connect them to every buyer signal.

  • Every project and asset classOne platform
  • Social, portals and reviewsOne queue
  • Project-level sentimentSeparated
  • Possession alertsEarly warning
  • KRC for leadershipSame data
GO DEEPER
Explore the modules behind these stories.

Social Listening

Every project, portal and buyer conversation across 30+ channels, with possession alerts built in.

Omni-channel Ticketing

Buyer concerns from every channel as SLA-tracked tickets, routed by project.

KRC Intelligence

Brand health, project benchmarks and buyer VoC for leadership, in plain language.

Konnect AI+

Agent Empower, AI Essentials and KonnectChat AI, tuned for buyer conversations.

KonnectChat AI

Site visits, payment schedules and project questions answered on WhatsApp.

Quality Assessment

Score every buyer reply for accuracy, empathy and clarity, project by project.

Buyers form their opinion online long before they visit your site.

Listen to every buyer, respond to every concern, and build the trust that turns consideration into commitment.

Book a demo

See project-level buyer intelligence and social care for real estate in 30 minutes.

Take the CX Platform Checklist

19 questions to test if your platform is ready for AI agents. Get your scored readiness report.

Explore KRC

The CX intelligence layer that turns every customer conversation into answers leadership can act on.

Lodha, Godrej Properties, Adani Realty, Brigade Group, Brookfield, Nexus Malls, DAMAC Group, Livspace, Homelane, Design Cafe, Wave Infratech and HDC Maldives