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Partner program · Contact centre, CRM and resellers

How our partners win $150K deals. And how you can too.

Leaders now ask for answers, not dashboards. Partners who bring KRC and Front Office OS to their clients are winning deals around $150K, chosen by the CEO and CMO, alongside the platforms they already sell.

KRC · War roomLIVE
A KRC war room wall built for a bank: brand health, share of voice, customer questions, live issues and content going live
68+
certified partners
215+
enterprise deals closed by partners
35+
countries
500+
enterprise brands
AI didn't just change what agents do. It changed what leaders can know.

What your clients need today

Their teams have the data. Their leaders want answers.

Your clients already have the channels and the platforms, many of them from you. What their leadership asks for now is different, and that is where the bigger deals are.

1

Answers, not dashboards

Nobody wakes up wanting dashboard number 17. Leaders want the answer, with the reason behind it.

2

AI for every leader

Not only faster agents. The CEO, CMO and CX head each need intelligence for their own decisions.

3

Across every platform

Brands buy the best platform for each job. They need AI that works across all of them, without lock-in.

4

Act first, not after

See the issue or the opportunity early, and act on it across systems, with approval.

Front Office OS

One intelligence layer above the platforms you already sell

KRC connects to each platform through MCP, answers leaders' questions and, through Front Office OS, acts with approval. Your platform stays at the centre of the account. It gets smarter, and it gets in front of leadership.

KRC · Front Office OSReads every platform, answers leaders, acts with approval
MCP

Contact centre

You sell this

MCP

CRM

You sell this

MCP

Marketing platform

Campaigns, journeys

MCP

Commerce and billing

Orders, payments

MCP

Konnect Insights

Social, chat, email, reviews, tickets

LiveKRC answers and leader briefs Shown live todayOrchestration across contact centre telephony and CRM Every clientShadow mode, before anything is connected

You don't need vendor lock-in to experience AI.

Explore Front Office OS

How a leading bank chose KRC

We didn't demo features. We showed each leader their own morning.

Who chose itThe CEO and the CMO
What made the differenceEach leader saw their own 8 AM brief
What it includedA war room, briefs for every leader, KRC, then phase two on their platforms

    KRC CEO Boardroom brief

    Bank scenario with illustrative data and anonymised peers.

    The AI your clients get

    AI at every level of the front office, not bolted on.

    One platform takes a client from the first ticket to the boardroom. Every layer is something you can sell, and each one opens the next.

    1. For every message

      Konnect AI+

      Every message classified, prioritised and routed. Chatbots handle routine queries across channels.

      Live
    2. For every agent

      Agent Empower

      Suggested replies, summaries, signals and the next best action, in real time.

      Live
    3. For every leader

      KRC

      Answers in plain language, and briefs for the CEO, CMO and CX head every morning.

      Live
    4. For every system

      Front Office OS

      One question acts across the contact centre, CRM and marketing tools, with approval.

      Shown live today

    Where you fit

    Three kinds of partners. One shared outcome.

    Contact centre partners

    Put your platform in front of leadership

    Leaders see

    Queues, agents and VIP waits, from your platform, in the CX head's and CEO's brief.

    Front Office OS acts

    Priority callbacks, VIP routing and outage messages in the IVR.

    CRM partners

    Make your CRM the source leaders trust

    Leaders see

    Customer value, owners and accounts at risk, joined to every conversation.

    Front Office OS acts

    Complaints matched to records, tasks for account owners, churn flags.

    Resellers and integrators

    Bring the whole story to your market

    Your clients get

    Omni-channel CX, AI for agents and KRC for leadership, on one platform.

    You keep

    Every implementation and services engagement in your region.

    Selling both a contact centre and a CRM? Front Office OS joins them, and that is where the biggest phase two deals come from.

    What you earn

    A program built to grow your business

    Not a logo for your website. Pipeline, revenue and a team invested in your growth.

    Recurring commissions

    Earn year on year for every client you bring. As your base grows, your revenue compounds.

    100% of implementation revenue

    Implementation, onboarding and services stay with you. We never compete with you on services.

    Leads in your region

    Our marketing generates enterprise demand, and we pass qualified leads to partners in their region.

    Few partners per region

    We work with very few partners in each region by design, so your territory stays yours.

    Early access to new AI

    New KRC, Konnect AI+ and Front Office OS capabilities reach you before the market.

    Co-marketing

    Joint webinars, co-branded case studies, shared press and a listing in our partner network.

    How we back you

    You pick the accounts. We build their brief.

    1. 1 · YouPick a client to grow

      An open deal, a renewal or an account where you want a seat higher up.

    2. 2 · UsWe build their brief

      CEO and CMO briefs written on the client's own brand and peers.

    3. 3 · YouOpen the door

      "Here is your 8 AM brief. Want it every day?"

    4. 4 · TogetherWin it together

      Their leader presents, with your AE and our solutions consultant behind them.

    Deal registration that protects every deal you bring An AE and solutions consultant for your region Certification through Konnect Insights Academy Partner portal: deals, commissions, collateral and pricing Pre-sales and technical support on every implementation
    "We don't hand partners a product and wish them luck. We stand beside them in every market, every deal, every conversation."
    Sameer Narkar, Founder and CEO, Konnect Insights

    Become a partner

    Apply, and we'll build a KRC brief on one of your clients.

    See exactly what your client's leadership would get, before you sign anything. If it opens doors for you, we partner. If not, you keep the brief.

    • A brief on one client's brand and the competitors they watch
    • A walkthrough with our partner team for your region
    • The partner playbook: the deck and screens that won the bank

    We work with very few partners in each region, so we review every application personally.

    Partner application

    Partner FAQ

    Questions partners ask us

    How does the Konnect Insights partner program work?

    Partners resell or refer Konnect Insights, including KRC and Front Office OS, to enterprise clients in their region. You earn recurring commissions on every client and keep 100% of implementation and services revenue. Our regional AE and solutions consultant work every deal with you.

    Who can become a partner?

    Contact centre partners, CRM partners, resellers and system integrators who serve enterprise brands. We work with very few partners in each region, so we look for teams with strong client relationships in their market.

    Do my clients have to replace their contact centre or CRM?

    No. KRC and Front Office OS sit above the platforms your clients already run and connect to them through MCP, APIs and webhooks. Your platform stays at the centre of the account and becomes more valuable to leadership.

    What is KRC, and why does it lead to larger deals?

    KRC (Konnect Research Cloud) gives leaders answers and morning briefs from their own customer conversations. Because the CEO and CMO choose it, deals are decided by leadership rather than IT, which is how partners are winning deals around $150K.

    What is Front Office OS?

    Front Office OS is one intelligence layer above the contact centre, CRM and marketing platforms. It lets a single question act across systems, with approval. Orchestration across contact centre telephony and CRM can be shown live today, and shadow mode shows every client what it would do before anything is connected.

    How do partners earn?

    Partners earn recurring commissions year on year for every client, and keep 100% of implementation, onboarding and professional services revenue. We do not compete with partners on services.

    How are deals protected?

    Every deal you bring is registered to you through the partner portal and protected end to end. The portal also tracks your pipeline, commissions, collateral and pricing.

    What support do partners get?

    Each region has an AE and a solutions consultant who build client briefs with you, support pre-sales and stay through implementation. Partners also get certification through Konnect Insights Academy, co-marketing and early access to new AI capabilities.

    How do we start?

    Apply on this page and name a client you would like to grow. We build a KRC brief on that client's brand and walk you through it with our partner team for your region.

    Become a partner