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Konnect Insights in the news
Announcements, interviews and perspectives on CX Intelligence, KRC and the Front Office OS, from the team helping 500+ enterprise brands across 35+ countries turn customer conversations into business decisions.
As featured in
- IANS
- YourStory
- The Times of India
- The Economic Times
- Mid-day
- BusinessWorld
- Express Computer
- exchange4media
- CXO Today
- The Hans India
Latest announcements
News from Konnect Insights.
WeKonnect 2026 Brings India's CX Leaders Together Across Mumbai and Delhi to Drive the Shift from Experience to Intelligence
More than 100 enterprise CX, brand and technology leaders joined WeKonnect 2026 in Mumbai and Delhi, where Konnect Insights launched the Front Office OS and recognised 90+ brands.
WeKonnect 2026 to Bring India's CX Leadership Community Under One Roof
Konnect Insights announced WeKonnect 2026, a two-city forum for India's CX, service, digital and marketing leaders, with the CX Excellence Awards.
Konnect Insights Launches Konnect Research Cloud, Introducing the Front Office Operating System
KRC is an AI-powered intelligence layer above the enterprise customer stack. Leaders ask business questions in plain language and get evidence-backed answers in seconds.
In the news
What the media is saying.
Interviews, articles by our founder, and industry stories featuring Konnect Insights.
Founder voice
Sameer Narkar
Founder and CEO, Konnect Insights
Sameer Narkar is the Founder and CEO of Konnect Insights. An electronics and telecommunications engineer who began his career building finance software, he founded Konnect Insights in 2016 and has built it into an AI-powered CX platform used by 500+ enterprise brands across 35+ countries. He leads the company's work on CX Intelligence, KRC and the Front Office OS, and is the author of The World of Customer Experience.
"The era of CX as operations is ending. The era of CX as intelligence has begun."
Sameer Narkar, at WeKonnect 2026Media kit
Everything you need for your story.
About Konnect Insights
Konnect Insights is an AI-powered omni-channel customer experience platform that helps brands listen to, engage with and understand their customers across social media, messaging, email, chat, voice and reviews. With Konnect AI+, KRC (Konnect Research Cloud) and the Front Office OS, Konnect Insights turns customer conversations into intelligence that works across the enterprise. Founded in 2016 and headquartered in Mumbai, Konnect Insights serves 500+ enterprise brands across 35+ countries, with offices in India, Singapore, the UAE and the US. Learn more at konnectinsights.com.
Fact sheet
- Founded
- 2016
- Headquarters
- Mumbai, India
- Offices
- India, Singapore, UAE, US
- Customers
- 500+ enterprise brands
- Reach
- 35+ countries
- Founder and CEO
- Sameer Narkar
- Products
- Konnect Insights platform, Konnect AI+, KRC, Front Office OS
- Data residency
- India, UAE, Saudi Arabia, US, UK, Germany
- Compliance
- GDPR, SOC 2, ISO 27001:2022
Downloads
Founder bio
Sameer Narkar is the Founder and CEO of Konnect Insights. An electronics and telecommunications engineer who began his career building finance software, he founded Konnect Insights in 2016 and has built it into an AI-powered CX platform used by 500+ enterprise brands across 35+ countries. He leads the company's work on CX Intelligence, KRC and the Front Office OS, and is the author of The World of Customer Experience.
Media contact
Writing about CX, AI or customer intelligence?
For interviews, comments, data requests and event speaking, write to us. We usually respond within one business day.
- Interviews and expert comment from Sameer Narkar
- Perspectives on CX Intelligence and AI in CX
- Customer stories, on approval
- Speaking at industry events