Empower teams with Konnect Insights Quality Assessment
A robust solution designed to monitor, evaluate, and enhance agent performance.
- 24/7 Support Team
- Seamless Cloud Technology
1000+ Semless
Integration
Effortlessly connect with over 1000 apps and tools to streamline your workflow.
$300K
Minimum Cost
Savings
85%
Improvement in Custome
Satisafction
3X
Faster Query
Resolution
Ensure High levels of
CX Delivery Across All Customer Touchpoints
Extend a unified experience across all customer touchpoints for a truly customer 360 approach.
Emails
Deliver personalized and timely responses to enhance customer satisfaction.
Calls
Offer efficient support with AI-assisted call management.
All non-voice Channels
Ensure consistent support through chat, forums, and online portals.
Messaging Channels
Provide instant assistance on WhatsApp, Messenger, and other chat apps.
Social Media Conversation
Engage proactively and resolve queries seamlessly across platforms.
Konnect AI +
Sublime is easy to use and totally customizable to your business needs.
Why Quality Assessment Matters
- Improve agent efficiency with structured feedback
- Automate Scoring and performance tracking
- Ensure Consistent Customer interactions across channels
- Identify training needs with AI-driven insights
- Make Data-Backed decisions for continuous CX Optimisation
Your CXM
Is Robust - Here’s How to Make it Even Better
Extend a unified experience across all customer touchpoints for a truly customer 360 approach.
Customizable Evaluation & Coaching Forms
Customizable Evaluation & Coaching Forms
- Configure Evaluation Forms to assess agent responses on tickets.
- Create Coaching Forms for structured feedback and targeted training
- Ensure Consistent Customer interactions across channels
- Define categories, severities, and scoring parameters tailored to your needs.
- Set response deadlines and track completion progress.
Intelligent Performance Assessment
- Configure Evaluation Forms to assess agent response on tickets
- Access Ticket Activity , Evaluation Logs, And Agent Response in one view.
- Conduct evaluations using predefined criteria and scoring scales
- Notify Agents in real time about new assessments and feedback.
QA backed by the power of Konnect AI agents
Customizable Evaluation & Coaching Forms
- Configure Evaluation Forms to assess agent responses on tickets.
- Create Coaching Forms for structured feedback and targeted training
- Ensure Consistent Customer interactions across channels
- Define categories, severities, and scoring parameters tailored to your needs.
- Set response deadlines and track completion progress.
Wondering how it can apply to your brand ?
Book a Free consultation
with our experts
Seamless feedback & Resolution
management
Agents can accept or appeal evaluations with just a click.
Supervisors can track pending responses and manage escalations efficiently.
Maintain transparency with an organized evaluation history and status tracking.
Data Driven Coaching & Training
Agent Coaching View
Leverage Agent Coaching View to schedule training based on performance trends
Agent Re-Evaluation
Assign re-evaluation tasks to measure improvement over time.
Actionable Insights
Equip agents with actionable insights to enhance customer interactions.
AI-Powered Reports
& Analytics
Evaluator Performance Reports
Assess quality analysts' efficiency.
Agent Score Analysis
Track agent scores, acceptance rates, and trends.
Evaluator Performance Reports
Assess quality analysts' efficiency.
Evaluator Performance Reports
Assess quality analysts' efficiency.
Transform Your CX
With Konnect Insights
- AI-Driven Quality Evaluation
- Seamless Coaching & Training
- Automated Scoring & Reporting
- Customisable Workflows
Get ‘One View of the Customer’ across all touchpoints
Unify your customer experience on social (X, Facebook, Instagram and many more), emails, calls, chats. Connect with your CRMs and Marketing Automations
