Founder & CEO – Konnect Insights
Sameer Narkar is the Founder and CEO of Konnect Insights, an AI-powered customer experience platform designed to help enterprises understand and manage customer conversations across digital channels. He leads the company’s vision of transforming fragmented customer data into actionable CX intelligence. With a background in technology, analytics, and product innovation, Sameer founded Konnect Insights to unify social listening, customer support, marketing, and analytics into a single platform. Under his leadership, the platform has grown into a comprehensive CX solution used by global brands across industries.
Somewhere on Reddit right now, there is a 47-post thread about your product. Not a review. Not a comment on your Instagram…
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A customer messages your brand on WhatsApp at 8:47 PM asking about a delayed order. Your competitor has an agent reply in…
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It’s 2:14 AM on a Saturday in January. A customer ordered a jacket during the sale. It arrived two sizes too large.…
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During the 2008 recession, US consumer spending dropped 1.4%. Brands that maintained or increased CX investment grew market share an average of…
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A senior insights manager at a global FMCG company spent six months building a competitive landscape report. The project involved: The final…
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Jump to any platform 01Konnect Insights : Best for omnichannel + intelligence 02Zendesk : Best pure-play support platform 03Sprinklr : Best for…
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The CX platform market has never been more crowded. And never more confusing. Every vendor promises omnichannel. Every demo looks impressive. Every…
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Picture the scene. A customer contacts your support team on chat about a delayed order. They explain the situation, share the order…
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In This Guide 01Omnichannel CX: The Definition 02Omnichannel vs Multichannel 03Why It Matters in 2026 04Channels in an Omnichannel Strategy 05Revenue and…
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There is a tension building inside every enterprise CX team right now. On one side, the pressure to automate. Reduce costs, scale…
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Think of the entire online conversation happening in your industry right now. Every mention, every review, every social post, every forum thread,…
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KRC · Konnect Research Cloud Impress Your CEO With These Reports:The Boardroom CX Intelligence Reports That Drive Business Decisions Most CX teams…
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Walk into your next leadership meeting with NPS trends, CSAT dashboards, and sentiment charts and watch the room politely disengage. The problem…
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A few weeks ago, someone on our platform asked a question that stopped me mid-conversation. They had been using KRC, our CX…
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There is a tension building inside every enterprise CX team right now. On one side, the pressure to automate. Reduce costs, scale…
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Let me say something that most people in the CX industry will not say out loud. Dashboards are not working for CEOs.…
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Most brands set up social listening the same way. They track their brand name, a few competitor keywords, maybe a hashtag or…
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You have a strategy team. You have consultants. You probably have a few expensive off-sites every year where smart people debate the…
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