The platform gets sharper with every new release.

At Konnect Insights, we’re continuously working to make your experience smarter, more intuitive, and more powerful. In this month’s release, we’ve focused on delivering features that empower teams with AI-driven tools, enhance publishing workflows and strengthen security. All designed to help you connect with your audience more effectively than ever before. This update brings a […]

At Konnect Insights, we are committed to providing a seamless and productive experience for our users. This month’s release focuses on streamlining workflows, reducing steps, and enhancing overall efficiency. We’ve introduced key features and improvements designed to elevate your experience, simplify tasks, and maximize productivity. Read on to explore what’s new in this update and […]

When using Konnect Insights, our goal is to make sure your experience is smooth and productive. That’s why in this month’s release, we’ve focused on streamlining tasks to reduce steps and enhance workflow efficiency. 1. Ticket Settings : Track TAT Down to the Second – New Toggle option The Turnaround Time (TAT) is now tracked […]

We’re excited to share with you the latest updates and enhancements that have been rolled out this month. These improvements are aimed at making your experience with Konnect Insights even better. In this latest release, we’ve introduced key features and enhancements designed to streamline workflows and elevate the user experience within Konnect Insights.   What’s […]

We’re excited to introduce the latest updates and features that have been released. These enhancements are designed to streamline your daily tasks and enhance your capabilities within Konnect Insights.   Let’s dive in! 1. Ticketing Module: Chat View You now have the option to choose between Ticket View and Chat View. Chat View provides a […]

We’re excited to share with you the latest updates and enhancements that have been rolled out this month. These improvements are aimed at making your experience with Konnect Insights even better. Below is a summary of the key changes introduced in this release 1. Search within Search: Additional Info and Custom Fields If you’ve added […]

When using Konnect Insights, our goal is to make sure your experience is smooth and productive. That’s why in this month’s release, we’ve focused on streamlining tasks to reduce steps and enhance workflow efficiency. 1. Add Media to Ticket Notes And Ticket Responses: Now, easily attach media files when assigning tickets or responding to customer […]

When utilizing Konnect Insights, our aim is to ensure your experience is seamless and productive. That’s why this month, we’ve prioritized reducing the steps required to complete your tasks, making your workflow more efficient 1. Quality Assessment Module The Quality Assessment Module empowers Quality Assessors by providing them with tools to create and customize Quality […]

We are thrilled to announce the latest Application Release Note of Konnect Insights, our Customer Experience Management platform. This release brings valuable enhancements and new features to streamline your operations. Here’s what’s included: 1. Introduction of Line Messenger: We have recently added Line Messenger which can be added as a Social Profile to capture your […]

We are thrilled to announce the latest release of Konnect Insights, our Customer Experience Management platform. This release brings valuable enhancements and new features to streamline your operations. Here’s what’s included: 1. Twitter Reply Hide Take control of your brand’s Twitter interactions with the Twitter Reply Hide feature. Now, you have the ability to hide […]

We are thrilled to announce the latest release of Konnect Insights, our Customer Experience Management platform. This release brings valuable enhancements and new features to streamline your operations. Here’s what’s included: 1. Generative AI on Publish Module: This new feature allows brands to curate AI-generated text content for their social media posts. Simply click on […]

We are thrilled to announce the latest release of Konnect Insights, our Customer Experience Management platform. This release brings valuable enhancements and new features to streamline your operations. Here’s what’s included: Navigation: Login >> Dashboard >> Add Charts >> Widgets>> TAT Summary Navigation: Login >> Dashboard >> Add Charts >> Widgets>> TAT Summary *please note: […]

We are thrilled to announce the latest release of Konnect Insights, This release brings valuable enhancements and new features to streamline your operations. Here’s what’s included: 1. “CRM” name changed to “All Tasks” We have changed the name of the CRM TAB to ALL TASKS as this is where you will be able to view […]