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AI-Powered CX Intelligence Platform

Your Customers are
Telling You
How to Win

Konnect Insights listens across every customer channel and turns millions of conversations into intelligence for the people serving customers and the leaders shaping the business.

Book a Demo →
Trusted by 500+ enterprise brands across 35+ countries
30+
Customer Channels Unified
1B+
Customer Conversations Analysed
40%
Faster Issue Resolution
65%
AI-Assisted Interactions

Trusted by Leading Brands Worldwide

Brand 1
Brand 5
Brand 7
Brand 9
Brand 2
Brand 10
Brand 3
Brand 4
Bengaluru Airport
Blinkit
Delhi Airport
Eureka Forbes
IKEA
Kenya Airways
National Bank of Iraq
Dubai Health Authority
Brand 1
Brand 3
Brand 4
Brand 5
Brand 6
Brand 7
Brand 8
Brand 9
Brand 10
Nykaa
Openreach
OVO Energy
UBA
Ueno Bank
Zepto
Access Bank Nigeria
Why Teams Switch to Konnect Insights
Most CX stacks are a patchwork of disconnected tools. We fix that.

Social listening in one tool. Ticketing in another. BI in a third. AI nowhere. The result: blind spots, slow teams, and zero unified view of your customer.

The old way
The old way
Siloed tools, siloed teams

Social team, support team, and analytics team all work in separate platforms. Nobody has the full picture. Customers fall through cracks. Leadership flies blind.

⚠ Average 6–9 tool subscriptions per enterprise CX team
The trigger
The trigger
One incident exposes the gap

A product complaint goes viral. Support has no visibility. The CMO sees it in the news. Nobody had connected listening to ticketing to escalation workflows.

⏱ 4.2 hours average to detect a social crisis without unified listening
The Konnect way
The Konnect way
One platform. Every signal. One truth.

Every channel, every interaction, every insight in a single platform with AI embedded throughout. CX, marketing, and leadership all work from one source of truth.

✦ 40% faster resolution. 3× better crisis detection.
30+ channels and counting
If your customers are there,
Konnect Insights is already listening.

Every social platform. Every messaging app. Every review site. Every feedback channel. All unified into one intelligence layer.

⚡
🔒 konnectinsights.com / channels
Social Media & Messaging
X / Twitter
X / Twitter
Facebook
Facebook
Instagram
Instagram
LinkedIn
LinkedIn
YouTube
YouTube
WhatsApp
WhatsApp
Telegram
Telegram
Threads
Threads
TikTok
TikTok
Discord
Line
Reviews, Web & Feedback
Email
Email
Google Business
Google Business
App Store
App Store
Play Store
Play Store
Blogs
Blogs
Web
Web
Feedback
Feedback
Surveys
Surveys
Line
Discord
Amazon
Amazon
Communities, Forums & More
Reddit
Reddit
Quora
Quora
Trustpilot
Trustpilot
Forums
Forums
Consumer Forums
Consumer Forums
Reviews
Reviews
News
News
E-commerce Review
E-commerce Review
Viber
Viber
StackOverflow
Discourse
Everything CX. One login.
Omni-Channel Ticketing
Omni-Channel Ticketing

Unified inbox across all 30+ channels from social to email to WhatsApp to app reviews.

  • Smart routing & auto-assignment
  • SLA management & escalations
  • AI-suggested replies
  • No-code workflow automation
Social Listening
Social Listening

Track brand, competitor, and industry conversations across every channel in real time.

  • Boolean query builder
  • Sentiment & emotion analysis
  • Virality & trend detection
  • Competitor benchmarking
Social Media Management
Social Media Management

Plan, create, approve and publish content across all channels from one calendar.

  • Multi-platform publishing
  • Approval workflows
  • AI caption & hashtag assist
  • Performance tracking
Social Analytics
Social Analytics

Measure social performance, campaign ROI, influencer impact and audience engagement.

  • Campaign performance tracking
  • Influencer analysis
  • Reach & impression metrics
  • Cross-channel reporting
QA & Agent Performance
QA & Agent Performance

Evaluate agent quality with scorecards, AI evaluation, and compliance detection.

  • Manual & automated QA
  • Compliance detection
  • Empathy & tone scoring
  • Coaching feedback loops
Dashboards & BI
Dashboards & BI

Real-time and historical insights across every CX data point with drill-down analytics.

  • Custom cross-channel dashboards
  • Natural language queries
  • Predictive trend analysis
  • Executive-ready summaries

Konnect AI+

Konnect AI+ The Intelligence Layer
AI that doesn't sit on top.
It runs through everything.

Three distinct intelligence offerings that work across every module, every channel, every decision.

AI Essentials
Intelligence built into every interaction
Sentiment & Emotion Analysis "Understand how customers feel in real time, not after surveys."
AI Classification "Auto-tag every ticket into the right category. Cut manual sorting by 80%."
Severity Detection "Spot urgent cases before they escalate. Act while they're still recoverable."
Persona Identification "Detect customer type from context. Deliver the right tone, first time."
Agent
From reactive agents to proactive ones
Next Best Action "Smart prompts guide agents through optimal resolutions. Reduce handle time by 35%."
Suggested Replies "Pre-drafted responses that match tone and brand voice. Faster, consistent quality."
Churn Prediction "Early warning identifies at-risk customers before they leave. Retain 25% more."
Sales Detection "Identify upsell and cross-sell signals inside support conversations."
KRC
Konnect Research Cloud for leadership
Natural Language QnA "Ask complex business questions in plain English. Get precise answers from your unified data."
Enterprise-Grade Intelligence "Your brand's private "Ask Me Anything" engine with complete data privacy."
Executive Dashboards "Ready-to-present insights for board meetings. Real-time visibility into what moves the business."
80%
Reduction in manual ticket sorting
35%
Faster agent handle time
25%
Improvement in customer retention
0
Analysts needed to query your CX data

KRC in action

Your board asks hard questions.
KRC answers before the meeting.

Most platforms give you dashboards. KRC turns millions of customer conversations into the answers leadership actually needs — in plain English, no analysts required.

Leadership questions

Live data 09:13:42
You

Why did we lose 3 enterprise accounts this quarter?

KRC Assistant

KRC intelligence

All three accounts escalated billing dispute tickets that stayed unresolved for over 14 days. Sentiment turned sharply negative three weeks before each churn event — the signal was present in your data. It just wasn't visible to leadership in time to act.

14-day SLA breach Churn signal: 3 weeks prior $2.4M ARR at risk 3 accounts affected

KRC connects to 40+ leadership questions across 8 intelligence categories — Brand, Risk, Growth, Operations, Boardroom, Customer Care, WFM, and Influencer impact.

Explore all KRC questions
Industry Solutions
Built for every sector that cares about customers.
BFSI
BFSI
Fraud complaint monitoring, churn prediction, compliance tracking
Retail
Retail & E-Commerce
Delivery issue tracking, product feedback, campaign ROI
Airlines
Airlines & Airports
Real-time passenger tracking, social escalation handling
Hospitality
Hospitality
Guest feedback, reputation management, service recovery
Telecom
Telecom
Network complaints, billing issues, churn signal detection
Automobile
Automobile
Dealer performance, service complaints, product feedback
Healthcare
Healthcare
Patient feedback, service monitoring, risk mitigation
RealEstate
Real Estate
Complaint tracking, project sentiment, lead engagement
App Marketplace & Integrations
Plug in. Play instantly.
Automate everything.

Connect your entire CX stack with no-code integrations, open APIs and webhooks data flows freely, workflows run themselves.

No-Code App Marketplace
Connect CRM, telephony, e-commerce and analytics tools in one click. No engineering required.
APIs & Webhooks
Extend any workflow, push data to any system, and build custom automations with full developer access.
Unified Data Layer
All your CX data from every tool, every channel flows into one AI-ready layer for analysis and action.
SalesforceHubSpotZoho CRMZoomExotelMS TeamsShopify+ 50 more

How we grow with you

We meet you where you are.
Take you to best-in-class.

Most brands begin with social care and ticketing. The best-in-class run their entire front office on one continuous intelligence layer.

/ 001 — Foundation Stages 1–2

Get in control

Close the gap between your customers and your team. One inbox, clear ownership.

  • Social care and engagement
  • Workflows and SLAs
  • Ticketing across 30+ channels

Most brands start here. You can be live in days.

/ 002 — Scale Stages 3–5

Unify & automate

Every channel, one view. AI routing, listening, and QA running in the background.

  • Social listening across the web
  • Omni-channel CX hub
  • Automated quality assessment
  • Smart routing & workflows

Teams at this stage see 40% increase in productivity.

/ 003 — Best-in-class Stages 6–8

Run on intelligence

CX stops being just for operations. It becomes the sharpest signal in the boardroom.

  • Konnect AI+
  • Agent Empower
  • KRC Intelligence
  • Executive dashboards and NLQ

Boardroom advantage. Reached in ~6–12 months.

Most brands start at Stages 1–2

Fastest-growing customers reach Best-in-Class within 6–12 months

Modules across stages

  • Social Care
  • Omni-Channel Ticketing
  • Workflows & SLAs
  • Social Listening
  • Social Analytics
  • Social CRM
  • Social Publishing
  • Quality Assessment
  • Dashboards & BI
  • Konnect AI+
  • Agent Empower
  • KRC Intelligence