Omni-Channel
Customer Experience Management Platform

All Tickets in one place. All Analytics in one place. Unify your Customer Care and Marketing

TRUSTED BY GLOBAL BRANDS

A central product for your brand

Listen. Evaluate. Act.

Listen to online web, Social Media and a lot more

Do not miss out on any conversation anywhere on the web. Listen to your customer's voice, engage with them and make them happier

Get Market Intelligence

Analyze customer data from anywhere on the web and social media. Get real-time market intelligence. Fine-tune your strategies and make valuable business decisions

Learn from your customers

Understand sentiment, share of voice, media type, classification, influence, demographics, campaign insights.With great dashboards and smart suggesttion (KISS) reports.

Competitor's/Industry benchmarking

See how you are faring against your competition. Understand what is working for them and what is working against them. Understand global trends with support for over 190 languages

Conversations as Tickets

View all conversations related to your brand in the form of support tickets, which give you a detailed overview of the customers and their queries in terms of history, analytics, followers, and influence. Based on this, you can define priorities for response management

Escalations & auto assignment

You have the flexibility to check with external teams who are not a part of the tool regarding responses through email escalations by adding the conversation details. You can also auto-assign queries to appropriate users/groups based on the rules you define, thus reducing time

Impact measurement

Get a complete view of all the tickets that are at various stages of resolution, check TAT scores, and identify areas that need more action. Measure the impact by analyzing the difference in sentiment based on your efforts

Automation and workflows

Workflows and automation such as queuing, ticket history, auto-assignment and classification, draft templates, and many more to ensure your agents are empowered to respond to and resolve queries in a timely manner

Agent performance

Track and measure How are your agents performing with various TAT reports and SLAs to be able to identify the hits and misses and ensure the right actions are taken in terms of agent productivity?

One view of the customer

Have all your customer query data points, including web and social, in one place to be able to have a holistic view of the customer, including the query history, details, etc, and use this information for better CXM

Analytics and Benchmarking

With over 700 charts covering various aspects of listening, social media analytics, competitor analytics, and agent performance reports, you get a comprehensive and holistic view of your brand's perception and performance in terms of customer experience management and marketing

KISS - Konnect Insights Smart Suggestions

In simple plain English, understand complex metrics that are easy to remember. Insights are presented in a way humans speak and with the right pictures. Understand what has worked for you and get suggestions on what will work for you with AI-powered smart suggestions

Content Strategy

With all your insights in one platform, identify trends, pain points, hits and misses, moments when your audience is active, and much more to quickly shape align messaging into consumer-relevant and engagement-driven

Social Media Management

Easily and effectively publish or schedule posts on social media across multiple channels and multiple accounts, simultaneously, preview them on different devices, and check them out on a content calendar for a 360-degree view of all your posts

Approval process

Ensure the right and correct content goes live on social media channels using the approval-rejection feature, facilitating easy collaboration between brands, agencies, and teams for the right representation of the brand

Creative Asset Library

Pre-save all your content, including text and media, in the creative asset library. Easily pick them up for publishing and scheduling, giving your design and content teams the flexibility to plan and execute your campaigns and festivals

Customer Satisfaction Surveys

If your customers are really satisfied, Send Csat-Customer Satisfaction Surveys that are linked to your customer care module and learn from your customers about the agent's performance

Link to Social Listening

Get the best ideas from those who matter the most—your customers. Analyze all insights in unified dashboards with classifications created for social listening

Market Research

Expand your market research capabilities to keep track of your brand, test your ideas, or get a gut check with your target audience. Share learning across your organization

Customised Dashboards

Create dashboards for various stakeholders by simply dragging and dropping charts from the chart library or charts created from BI tools. Bring in your external data sources too to create dashboards

Create your own charts

Create any type of chart using advanced features such as pivoting, defining your own filters, columns, dimensions, and measures, which are completely tailored to your needs while going granular, equipping you with intelligent insights for better business decisions

Flexible reporting

Shareable and collaborative dashboards and charts with the ability to add your own notes or inferences. You won't find the need to download data in excel spreadsheets or make ppts. Save time and share live dashboards

Themes and Brand colors

Create your own themes to match your brand colors. Or define chart colors to match the brand and competition. Use various color palettes to make visually stunning dashboards

Identify crisis

Ensure you are aware of any impending crisis that could affect your brand and be ready for it. Use keywords, hashtags and other parameters such as follower count, to monitor situations that can lead to crisis

Get notified real time

Once you have defined the parameters to identify crises, you will get real time alerts based on them. You can ensure that you don't miss out on these notifications by choosing to be alerted on mobile apps and/or email

Take Action

Prepare a crisis management and mitigation plan by looking at analytics and data. Respond to queries in real time and use workflows to enhance their productivity and TATs and identify and mobilise influencers to counter crises

Never work in silos

The team that works together wins together

Care is the new marketing

With tools designed for customer care agents, supervisors, and various stakeholders, you ensure you make your customers happier by engaging with them and giving them the right solutions with a unified platform for a single view of the customer

One Ticket view, Queuing, automated assignment, automated classification, mobile view, roles and permissions, automated prompt responses, mobile view, approvals, maker/checker, advanced workflows; you have everything in Konnect Insights to make customer care’s life easier and the customers happier

Meaningful Insights

Get a 360-degree view of your brand with a unified tool. Learn more about your customers, your competitors, and your segment. Engage with your customers in meaningful ways and make them happier.

Easily create multiple dashboards for various stakeholders and CXOs. Slice and dice all the complex metrics with BI tools. Be the first to know how online conversations are impacting your brand.

Win the hearts of the brand

Cut downtime and effort to create Social Listening, ORM, or Turnaround Time reports with Konnect Insights dashboard templates, customize them to brand themes and colors, and make the brand love you all the more.

Win pitches with automated reports and recommendations offered by Konnect Insights’ AI tools. Setup your queries in minutes and add social profiles and you are ready in minutes to win an all-important agency pitch.

Make the most of data

Social media is a goldmine of information available publicly where users are creating opinions about your brand, competition, and your segment. Learn from what they are saying with intuitive dashboards and make sense of the noise.

Use this information to improve your product offerings, launch new products, and understand what your customers like about you and what they don’t like. See what your competitors are doing and understand how you are faring against them.

Avoid crisis

Be the first to know if there is any crisis that is about to happen. Stay alert with our mobile app or regular email alerts that will inform you immediately if something is going to go wrong. These signals are picked from social media and the whole web.

Configure customized alerts for various stakeholders. For example, negative sentiment from a news source with an Alexa rank greater than 1000 or an influencer tweeting about you needs a response within a few minutes. Set smart alerts for each department.

❮ ❯

Care is the new marketing

With tools designed for customer care agents, supervisor and various stakeholders ensure you make your customers happier by engaging with them and giving them right solutions with a unified platform for a one view of the customer.

One Ticket view, Queuing, automated assignment, automated classification, mobile view, roles and permissions, automated prompt responses, mobile view, approvals, maker / checker, advanced workflows; you have everything in Konnect Insights to make customer care’s life easier and the customers happier.

Meaningful Insights

Get a 360-degree view of your brand with a unified tool. Learn more about your customers, your competitors and your segment. Engage with your customers in meaningful ways and make your customers happier.

Easily create multiple dashboards for various stakeholders and CXOs. Slice and dice all complex metrics with BI tools. Be the first to know how online conversations are impacting your brand.

Make the most of data

Social media is goldmine of information available publicly where users are creating opinions about your brand, competition and your segment. Learn from what they are saying with intuitive dashboards and make sense out of the noise.

Use this information to improve your product offerings, launch new products, understand what your customers like about you and what do they don’t like. See what your competitors are doing and understand how you are faring against them.

Avoid crisis

Be the first to know if there is any crisis that is about to happen. Stay alerted with our mobile app or regular email alerts that will inform you immediately if something is going to go wrong. These signals are picked from social media and whole of web.

Configure customized alerts for various stakeholders. For eg – a negative sentiment from a News source with Alexa rank greater than 1000, or an influencer tweeting about you that needs a response within a few minutes. Set smart alerts for each department.

Win the hearts of the brand

Cut down time and efforts to create Social Listening, ORM or Turnaround Time reports with Konnect Insights dashboard templates, customize them to brand themes and colors and make the brand love you all the more.

Never Miss a Conversation

Analyse data with Konnect Insights Beautiful Dashboards and BI tools in one unified platform.

X (Twitter)

Facebook

Instagram

YouTube

Email Tickets

App Store

Play Store

Google Business

Blogs

Web Results

Feedback

Survey

News

Forums

Reviews

Webhooks

Quora

Trustpilot

TikTok

Physical Locations

Ecommerce Reviews

Koo

Consumer Forums

Seamless integrations with over 3000 of your favorite softwares.

Create tickets in Konnect Insights from various 3rd party apps to use it as a central product for your brand, and analyze this data with beautiful dashboards and BI tools. By unifying various other software that you use in your organization, you get one view of the customer.

4 Pillars of Unified Customer Experience

Social Media

Online Web

Emails

Offline Touchpoints

Calling

Chats

Analytics

CRM

Publishing

Marketing Automation

4 Pillars of Unified Customer Experience

Social Media Online Web Emails Offline Touchpoints

Analytics CRM

Calling Chats

Publishing Marketing Automation

Online Web Social Media Emails Offline touchpoints

Calling Chats

Analytics CRM

Publishing Marketing Automation

Customer Stories

94% year on year retention. Once a Konnector always a Konnector

Todd Nilson

Clocktower Advisors- President

Konnect Insights is incredibly powerful! I have been actively using the platform for some time now and what has impressed me the most is the in-depth reporting from social listening across channels. You can really dig in and gain actionable insights to deepen connection with your followers. The publishing tools are excellent, too.

Inderjit Singh

COO

After scouting for a number of options, our team finally zeroed in on Konnect Insights. The coverage of the tool is excellent and the monthly conversations that we used to track increased from 10k to 50k for our brand. As an agency this helped us a lot as we could report well to our client. The analytics and dashboards are very detailed and helps us manage everything in one tool.

Keith

Tangram Consulting- Marketing & Social Media Manager

Konnect Insights is proving to be essential to my job - right from getting exhaustive coverage for my clients to being able to manage their reputation by responding to customer queries. Most importantly I find it to be intuitive, so if there is anything that I haven't been shown I can generally figure it out for myself. It is the best software of its kind that I have ever used."

Sabyasachi Mitter

Fulcro World- MD

Konnect Insights empowers my client servicing and strategy teams to analyse the impact of the work we do for our clients. The integration of analytics and listening means my team can manage their work efficiently and meet our client expectations.

Ashish Mohan

Cog Digital- CEO

Social Media Marketing is one of the most cost-effective online marketing strategies for some time now. However, when comes the time to scale social media campaigns for your clients, you need something extra. You simply can’t dominate social media without a great tool in your arsenal. We evaluated quite a few solutions before finalizing Konnect Insights. It’s one tool which helps in listening, analytics, publishing and response management hence it perfectly fits the bill for us.

Maria Carvalho

Cuemath- Associate Manager Marketing

Konnect Insights has been a very helpful 360-degree tool for our marketing and customer support teams. It helped understand the current market sentiments towards our brand and to create effective strategies around it. The best feature of this tool would be their Reports Dashboard that has a vast variety of data charts that can be used to create reports and presentations whenever needed.

Jithin

Decathlon- Country Feedback Leader

Konnect Insights' main USP is that it has an amalgamation of multiple modules. It was a blessing in disguise to have accidentally stepped on its website. The smooth UX/UI encourages any onlooker to stay put with the tools. Gaining Insights and generating reports has become effortless, we are happy to have chosen Konnect Insights as our Social Listening Partner.

Kye Hush

Tangram Consulting- Senior Consultant

Everything about Konnect Insights is classy and neat. I have used multiple SaaS products in analytics, marketing automation, CRMs, ticketing platforms. But when it come to UI / UX the best one is Konnect Insights. Love the rich dashboards, themes and even simple data entry forms. It gives you a very rich feel.

Rohit Gahlaut

Max Healthcare- Assistant General Manager

Konnect Insights has been a reliable partner in our social media endeavours. The tool has helped us manage and map our social presence effectively. As a Consumer facing Brand with heavy consumer enagagement, Max Healthcare is very sensitive to the voice of customer. Konnect Insights as a platform has helped us understand it efficiently and helped us reach back to the people to assist them on multiple social platforms. Since last year when we first onboarded them I have seen the tool bring out new features to meet our requirements which are ever evolving and the team is very helpful with training workshops and resolving any issues.

Lilach Bullock

Lilach Bullock Ltd- Founder

Konnect Insights is primarily a professional social listening and monitoring tool; but, like a Swiss army knife, it actually includes a few other full-fledged services as well:Social CRM tool: workflow and response management features; Analytics: brand, competition, and industry analysis; Social scheduling: easily schedule messages for your social profiles.

GD Prasad

Dentsu Webchutney- Senior Account Director

The biggest advantage we see with using Konnect Insights is the hands-on approach of the team. They have taken into account our requirements and included the same in their product development roadmap. The platform is easy to use and has added to our overall social intelligence, and we aim to use the data we have to provide impactful insights to our clients.

Eric Bohren's

Freshworks - Sr Director, Global Technology Partners and Marketplace

We have a seamless integration between Konnect Insights and Freshdesk. This gives us the ability to provide excellent coverage to our clients when it comes to social data. The queries coming on social media and web can be easily pushed into Freshdesk thus giving us a single view of the customer across the systemns

Better customer relationships starts here

Social Listening · Community Engagement · Social CRM · Social Analytics · Publishing · Surveys · BI Tools · Crisis Management · All in One

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Omni-Channel Customer Experience Management Platform

Omni-Channel
Customer Experience Management Platform