Konnect Insights Release Note - August 2023 - Konnect Insights - A unified customer experience management platform ...

Release Note

Konnect Insights Release Note – August 2023

We are thrilled to announce the latest release of Konnect Insights, our Customer Experience Management platform. This release brings valuable enhancements and new features to streamline your operations. Here’s what’s included:

  1. 1. Chat GPT on Publish Module: This new feature allows brands to curate AI-generated text content for their social media posts. Simply click on the new Chat GPT icon on the Publish Module and enter your desired keywords. Konnect Insights will automatically generate a list of relevant text snippets, which you can then select and use in your posts.

  1. 2. IP Restriction: This new feature allows you to restrict user logins to only certain IP addresses. This can be useful for organizations that want to protect their data or prevent unauthorized access to their accounts. 

*please note: this setting is only accessible to Super Admin. No other role will be able to access this setting 

  1. 3. Platform Identifier: This new feature adds a platform identifier to every conversation. This identifier will be displayed right under the profile picture, so you can easily see which platform the conversation is coming from.

4. Search Bar on Custom and Additional Info Fields: This new feature adds a search bar to the Custom and Additional Info fields. This makes it easier to find the information you need, especially when there is a lot of data.

  1. 5. Search by Post ID: In our search filter, we have added the option to search for a specific post. For example: if you need to search a Twitter mention with the help of their URL/link you can add the following Syntax in the search bar – 
  1. 6. TAT Summary: TAT Summary Chart: This new customizable report provides a summary of TAT (turnaround time) for FRT (first response time)/ART (average response time) and resolution for a desired time interval you want to monitor.
  1. 7. One ticket View (Split)  

One Ticket View: We’ve revamped the ticket management interface to provide a more streamlined view. Now, when you open a ticket, you’ll notice a cleaner and more organized layout.

Within the One Ticket View, you’ll find two separate tabs: “Public Messages” and “Private Messages.” These tabs allow you to distinguish between public interactions and private discussions, making it easier to manage communication threads.

Public Messages Tab: Here, you can view and respond to messages that are visible to all parties involved in the conversation.

Private Messages Tab: In this section, you can handle sensitive or internal discussions that are not visible to external parties. Keep confidential information private while collaborating seamlessly.

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