VP of Sales – INDIA BUSINESS, KONNECT INSIGHTS
Mohit Garg is a business and growth leader at Konnect Insights, where he drives expansion and strategic development for the India market. With over a decade of experience across SaaS, digital marketing, and account management, he focuses on building strong client relationships, scaling revenue, and aligning customer experience solutions with business outcomes. His approach combines strategic thinking with hands-on execution, helping organizations adopt unified CX platforms that improve engagement, streamline operations, and deliver measurable impact.
In March 2024, Zomato found itself at the centre of one of India’s fastest-moving brand controversies when its pure vegetarian fleet announcement…
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A CX team at a mid-sized retail brand was hitting their SLA targets every month. First reply times were green. Ticket closure…
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A brand’s social listening tool flagged a product quality thread on Reddit at 11 posts. The insight team escalated. The product team…
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A customer tweets a complaint on Monday. Gets no response. Calls on Tuesday. The agent has no idea about the tweet. The…
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Two companies. Same product. Same price point. Same market. One retains customers for years. Referrals come in without a campaign. Support costs…
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Social media management has evolved far beyond scheduling posts and replying to comments. In 2026, brands need tools that help them understand…
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Social media management has changed dramatically in the past few years. Publishing and engagement are still essential, but modern brands expect something…
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Watch Video ▶ × Customer experience management has come a long way from simple social monitoring dashboards. Modern brands now rely on…
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Choosing the right customer experience platform shapes everything from how fast your team responds to how deeply you understand your customers. That’s…
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If I had a nickel for every time I heard the wizened proverb, “Listen more than you speak,” I’d probably be typing…
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We live in a fast-paced and interconnected world. Here, businesses face an increasing number of potential crises. A recent survey discovered that…
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You can’t improve what you don’t measure — and that’s especially true for brand perception. Every conversation about your brand—whether it’s a…
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With over 80% of consumers starting their product journey on social media, businesses risk missing crucial insights if they don’t tap into…
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Introduction When customer expectations evolve faster than traditional support methods can catch up, relying on reactive service is no longer an option.…
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Social media management in 2025 is no longer just about scheduling posts or replying to comments—it’s about delivering exceptional customer experiences, monitoring…
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In the modern, hyperconnected world, delivering seamless, smooth, secure, intelligent, and instantaneous customer experiences is now a strategic necessity rather than an…
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AI is reshaping industries, and customer support is no exception. The truth? AI isn’t going anywhere, it’s here to stay! Businesses that…
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With so many choices at their fingertips, customers can easily switch to a competitor. So, how do you ensure they stick around?…
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