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Features
An all-in-one platform to unify your customer care and marketing insights
Omni-Channel Ticketing
Foster loyalty and manage brand's health by engaging with your audience meaningfully

Social CRM
Enhance social media care with data driven strategies for improving CX

BI Tools and Dashboards
Enhance your brand's analytics for smarter decision-making and time savings on reporting
Social Listening
Track conversations, gain actionable insights and better engage with your customers

Social Publishing
Effortless social media management, enhancing content collaboration across channels and profiles

Command Center
Visualize data on large screens with stunning dashboards to grasp your brand's performance
Social Analytics
Leverage social media data to uncover actionable insights and AI based smart suggestions

Quality Assessment
Enhance team performance with precise evaluations and coaching.

Crisis Management
Proactively identify and mitigate crisis effectively while positively impacting your brand’s online reputation
Konnect AI+
Boost productivity and simplify your CX management with the power of AI
Learn
An all-in-one platform to unify your customer care and marketing insights
Blogs
Discover actionable tips and expert insights related to social listening, social CRM and others

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Developers
API documentation for connecting your apps with Konnect Insights

Partner with Konnect
Partner with us and unlock synergies that will help customers unify their CX
Leverage your existing tech stack with added impetus through integrations for holistic CX management. Check out the integrations
App Marketplace
Connect your CRMs, Contact Centers, Chat applications, Marketing Automations, Collaboration tools and many more with readymade connectors in Konnect Insights App Marketplace
Calling Applications
Seamlessly connect calls to streamline customer interactions

CRM
Sync customer data effortlessly with popular CRM solutions for enhanced relationship management
Conversation AI
Leverage chatbots + human interactions for better customer care and experience

Collaborations
Seamless collaboration with all entities involved in providing a great customer experience across the purchase journey
Project Management
Efficiently manage projects for exceptional customer experiences, end-to-end

Marketing Automation
Automate marketing for streamlined campaigns and audience engagement based on data
Leverage your existing tech stack with added impetus through integrations for holistic CX management. Check out the integrations
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Why Brands Choose Konnect Insights

Best CX Platform

The Best-In-Class CX platform, offering unified social listening, advanced analytics, seamless integrations, and omni-channel support to enhance customer satisfaction and drive business growth.

Powerful Reporting and BI Tools

With advanced dashboards and customizable reports, Konnect Insights empowers brands to transform data into actionable insights, enabling smarter decisions and improved ROI.

Seamless Integrations and Scalability

Seamlessly integrate with top Contact Centers, CRMs, Marketing Automation tools, and over 1,000 apps, ensuring scalability, flexibility, and efficient growth.

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Omni-Channel Ticketing
Konnect AI +
Social Listening
Social Analytics
Social CRM
Social Publishing

More

Industry Benchmark
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Brand Guidelines
Developers
Partner With Konnect
Release Note

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GDPR | ISO 27001:2022 | SOC2 | HIPAA | CCPA

learn

Blogs
Case Studies
Whitepapers
Careers
BI Tools / Dashboards
Command Centre

Features

Omni-Channel Ticketing
Konnect AI +
Social Listening
Social Analytics
Social CRM
Social Publishing

More

Industry Benchmark
KI Academy
Brand Guidelines
Developers
Partner With Konnect
Release Note

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