Skip to content Track every mention. Understand every sentiment. Spot the crisis before it trends. Konnect Insights gives enterprise brands a real-time intelligence layer across 50+ sources — and the ability to act, all in one platform.
While your team is in meetings, the internet doesn't pause. A single viral complaint, a competitive move, or a shifting sentiment trend can compound — undetected.
A negative post picks up 500 shares in 3 hours. By the time PR hears about it, it's already a headline. Real-time anomaly detection would have flagged it at share #4.
Your competitor launched a campaign last Tuesday. Their share of voice jumped 18 points. You found out on Friday — from a sales prospect.
You spent ₹40L on a product launch campaign. Engagement looked fine on Instagram. But classification data would have shown 62% of mentions were complaints.
Every dashboard is AI-enhanced — not just charts, but analysis, trends, and recommended actions surfaced automatically.
Know exactly where you stand. Track your brand's conversation volume against every competitor — by platform, by time period, by region.
Positive, negative, neutral — sliced by platform, time, and topic. Understand not just what people say about your brand, but how they feel, and where that's changing.
Every mention classified by topic — Product Quality, Delivery, Support, Pricing, and more. Know which issue category is dominating conversation.
Where is your brand being discussed? Twitter, news sites, blogs, forums, reviews, Instagram? Know which channels carry the most volume — and the most risk.
Track volume, reach, top hashtags, influencer mentions, and retweet velocity. See exactly when a conversation is building momentum — before it explodes.
Reels, stories, tags, and influencer posts — all tracked. Understand your Instagram conversation volume, engagement rates, and visual sentiment patterns.
Every dashboard in Social Listening has a native AI analysis layer — built directly into the chart, not bolted on. Konnect AI+ reads the underlying data and delivers insight in plain English.
Each chart delivers a 120-word insight — key finding, trend, risk, and recommended action — automatically.
AI flags sudden sentiment spikes, unusual volume surges, and emerging negative clusters in real time.
AI doesn't just show you the number changed. It explains why it changed and which platform drove the shift.
Sentiment and classification across Hindi, Arabic, Bahasa, Tamil, and 186 other languages.
Other tools give you insights. But they don't let you act — respond, ticket, engage, publish — in the same platform. Konnect does.
Real-time monitoring across 50+ sources. Social, news, reviews, forums — every mention, every language, every platform.
AI surfaces the signal from the noise — classifies topics, detects anomalies, explains trends, flags crises before they escalate.
Respond directly, create a support ticket, assign to an agent, or publish a response — without leaving Konnect.
When your listening tool and CX platform are separate, insight-to-action takes hours. With Konnect, the moment you spot the issue — you can act on it. Same platform. Same screen. Same team.
Listening-only tools give you data. Konnect gives you data, AI, and the ability to act — in one platform.
| Capability | Talkwalker / Brandwatch | Sprinklr | ✦ Konnect Insights |
|---|---|---|---|
| Real-time Social Listening | ✓ | ✓ | ✓ |
| AI-native chart analysis | ✗ Add-on | ✗ Separate module | ✓ Built into every chart |
| Act on mentions (ticketing) | ✗ Export to another tool | ✓ (complex setup) | ✓ Native, one click |
| Omni-channel CX in same platform | ✗ Listening only | ✓ (enterprise pricing) | ✓ Included |
| Languages supported | ✓ 190+ languages | ✓ 190+ languages | ✓ 190+ languages |
| Pricing for mid-enterprise | $$$ — enterprise only | $$$$ — complex | ✓ Transparent, flexible |
| KRC — C-suite intelligence layer | ✗ Not available | ✗ Not available | ✓ Exclusive to Konnect |
Social Listening is the foundation. KRC is the strategic intelligence layer that turns brand signals into answers a CEO can act on.