PRODUCT ARCHITECT – KONNECT INSIGHTS
Hitesh Salian is a product and technology leader at Konnect Insights, where he focuses on building scalable customer experience platforms that turn complex business needs into practical, high-impact solutions. With deep experience across software architecture, systems development, and enterprise product engineering, he plays a key role in shaping products that balance technical depth with real-world usability. He works closely with cross-functional teams to translate evolving customer and business requirements into reliable, adoption-driven technology outcomes.
Customer experience automation has entered a different phase in 2026. It is no longer defined by chatbots answering FAQs or basic ticket…
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A social listening report is a structured summary of what people are saying about your brand, competitors, and industry across social media…
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Social conversations move fast, and teams often struggle to interpret thousands of mentions, complaints, trends, and micro-signals at scale. That raises a…
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Introduction: Why AI Capabilities Matter in Customer Experience AI has moved beyond buzzwords. Today, it powers core decisions in how brands interact…
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In today’s digital age, social media platforms have become a goldmine of valuable data and insights. Organizations that harness the power of…
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Customer experience isn’t just about providing fast responses or resolving complaints. It’s about delivering consistent, seamless experiences across every touchpoint from social…
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Introduction Customer communication is undergoing a fundamental shift. Once dominated by call centers and email queues, today’s landscape is shaped by automation,…
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Introduction: Why Understanding Emotion Is Crucial to CX Customers aren’t just sharing feedback; they’re expressing their emotions, frustrations, expectations, or praises. In…
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The Power of No-Code Integrations in Konnect Insights Businesses are increasingly seeking ways to streamline operations without the burden of complex coding.…
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Ever tried keeping track of what people are saying about your brand online (across Twitter, Instagram, TikTok, Reddit, and a dozen other…
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In the age of constant conversations, every tweet, review, and Reddit thread holds a mirror to how people feel about your brand.…
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Ever tried keeping track of what people are saying about your brand online (across Twitter, Instagram, TikTok, Reddit, and a dozen other…
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Introduction In a world where customer experience determines brand loyalty, the need to understand and respond to customer signals in real-time has…
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Introduction: Listening beyond the basics Customer feedback has always been a compass for business improvement. What began as informal suggestions in-store or…
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Introduction: Why AI Is the Future of Customer Experience Customer expectations are evolving fast. Brands are not just judged on their products…
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Not long ago, price and product were the main battlegrounds for winning over customers. Today? That landscape has completely shifted. We’ve entered…
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Brands are investing heavily in paid advertising to capture audience attention and drive conversions. However, simply running ads isn’t enough—optimization is key.…
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Lately, there’s been a lot of buzz around AI agents. But what exactly are they? When people talk about AI today, they’re…
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