Privacy Policy - Konnect Insights ...

Privacy Policy

We respect the personal nature of the information you provide us on our web site and recognize the importance of protecting this information. In adopting this privacy policy (“Privacy Policy”), our intent is to balance our legitimate business interests in collecting and using your personal information with your reasonable expectations of privacy. This Privacy Policy may be revised or updated at any time and we encourage you to check back often to ensure that you are familiar with the most recent version and the terms of our Privacy Policy.

What information do we collect?

  • We collect information from you when you register on our site, subscribe to our newsletter or fill out a form. ​
  • When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or phone number.
  • We collect data about you when you use any part of our services. ​
  • We collect data about the device you use to access our Services, including operating system details, web browser type, your mobile device identifier and mobile operating system, and the name of your ISP or mobile carrier.
  • We collect information related to you or your choices or preferences or movements, through publicly available sources and platforms.
  • We collect your comments, feedbacks, remarks, posts, answers which you post on social platforms, through legitimate agreements and contracts with such social platforms.
  • We collect information about you which is published through news, journals, internet media etc.
  • Cookies on website – Our websites use cookies (small text files containing a string of alphanumeric characters that we put on your computer) and other similar tracking technologies (like web beacons, tags and scripts) to uniquely identify your browser and to gather information about how you interact with the websites.

Whom do we collect the information from?

  • We collect information from you when you register on our site, subscribe to our newsletter or fill out a form. ​
  • We collect information from you when you register on our site, subscribe to our newsletter or fill out a form.
  • We collect information from you when you reach out to us for any support via email, ticket or other communication medium.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience – your information helps us to better respond to your individual needs.
  • To improve our website – We continually strive to improve our website offerings based on the information and feedback we receive from you
  • To improve customer service – your information helps us to more effectively respond to your customer service requests and support needs.
  • To send periodic emails – The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
  • To create dashboards of trends and sentiment analysis based on your comments, feedbacks and reviews and present it to interested parties with legitimate interest.
  • To audit, detect security incidents, protect against fraud or illegal activity, identify and repair errors, and conduct research and development for the improvement of our Services so that we can provide all of our users with a better experience.
  • Cookies information is used for assisting you in navigation, registration, login and your ability to provide feedback.
  • Cookies information is used for analyzing your use of our website and assisting with our promotional and marketing efforts, including behavioural advertising) 

How long we keep your information?

  • We will keep your information for as long as it is necessary for us to provide the Services.
  • We retain information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
  • If you request that we delete your data, we will also delete your data from our Services unless we are required to retain the data according to applicable law.
  • We delete, deidentify, or anonymize any data about you as soon as it is reasonably practical, once you no longer use our Services.
  • When we have no ongoing legitimate business need to process your information, we will either delete or anonymise it in accordance with our data retention policy, or, in the limited circumstances where this is not possible (for example, because your information has been stored in backup archives), then we will securely store your information and isolate it from any further processing until deletion is possible. 

With whom we share your information?

  • To any member of our company group – We may share your data with our subsidiaries, parent companies and affiliates.
  • To business partners, suppliers, and sub-contractors – for the performance of any contract we enter into with them;
  • To our affiliates, service providers and partners – who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Site or Service);
  • To our customers – where we are processing information on their behalf to provide social media management, social advocacy, social analytics, and social listening services;
  • To resellers – in a limited number of countries and only where permitted by applicable law. We may provide contact information of customers / potential customers to such reseller to market our Service.
  • To analytics, ISPs, and search engine providers – for analytics and improving our website and Services;
  • To any competent law enforcement body, regulatory, government agency, court or other third party – where we believe disclosure is necessary as a matter of applicable law or court order or regulation, or to exercise, establish or defend our legal rights, or to protect your vital interests or those of any other person;
  • To prospective buyers (and its agents, investors, and/or advisors) – if a third party acquires us or our assets, your information may be part of the transferred company or assets. 

How do we protect your information?

  • Our Site and/or Service implements and maintains various reasonable and appropriate administrative, physical, and technical security safeguards to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. 
  • All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.
  • After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
  • The servers that hold your data have administrative, technical, and physical controls to safeguard your data, including industry-standard encryption technology.
  • All information crawled or collected from public sources or social media sites is stored on our Servers (Database) with secured encryption controls. Access to data and servers is controlled through multi factor authentication and formal processes.
  • We have implemented various technical and organizational measures, based on the potential risks and threats, to safeguard the data and information which is stored at our end.
  • The infrastructure and systems used for storing and handling the information and data are regularly tested for vulnerabilities and security loopholes followed by remediation.
  • Any third party infrastructure which is used to store or handle information is ensured to be properly secure and safeguarded against potential threats or breaches.
  • We have defined and established incident response and control processes to handle any suspected or attempted information security, cyber security or data breach situations.
  • We also take all reasonable precautions to ensure that our staff and employees who have access to information about you have received adequate training.

International Data Transfers

  • Your information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country.
  • However, we have taken appropriate safeguards to ensure that your information will remain protected in accordance with this Privacy Policy.
  • Whenever we transfer your information to third country or international organization, we will take steps to ensure that adequate safeguards are in place to protect your information and to make sure it is treated securely. You may contact us for a summary of the safeguards which we have put in place to protect your information and privacy rights in these circumstances.

Purpose and Legal Basis of Processing

We process your information for the purposes described in this Privacy Policy or as otherwise permitted under applicable law. The processing of your information for the purposes described is based on your explicit consent or on the necessity to process your personal data for the purposes of our legitimate interests.

We will normally collect information from you only where we have your consent to do so, where we need the information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect information from you.

If we ask you to provide information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your information is mandatory or not (as well as of the possible consequences if you do not provide your information).

Similarly, if we collect and use your information in reliance of our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

We process your information for the following purposes, subject to your consent where required by law:

  • Fulfil legitimate business interests with third parties, mainly our clients.
  • To provide data on publicly expressed opinions or views by you towards the products and services of our clients.
  • To provide data on publicly available information about you to our clients for enabling them to provide better services or products
  • to provide any services or information you have requested and information about our products and services;
  • to administer, operate, maintain, and improve the websites and our services;
  • administer our relationship with you, including to respond to your inquiries or complaints;
  • for efficient customer management relationship;
  • to simplify access to some interactive features on our websites;
  • to keep improving the way our websites work;
  • to count how many persons visit our websites, where they come from, when they visit, how long they stay and what pages they look at;
  • to associate your activity on our website in order to give us insights into products and services you might like and measure how our advertising performs;
  • to note browser, OS and device details used to make sure you get a good online experience when you access our websites;
  • to audit usage of the websites;
  • to market and improve the services that we offer;
  • carry out research and statistical analysis including to monitor how all customers use our websites;
  • to comply with applicable laws and regulations.

However, we do not use automatic decision-making or profiling

Your Data Privacy Rights

In accordance with applicable data protection law, you have a right to:

  • obtain confirmation of the existence of, and to request a written copy of the personal information we hold about you;
  • request access to the information that we have about you;
  • ask us to update, rectify, delete, opt-out of the sale of or block your information;
  • have any inaccurate information about you corrected;
  • have information we hold about you deleted, blocked or removed;
  • withdraw your consent where relevant, without affecting the lawfulness of processing based on your consent before its withdrawal;
  • restrict the processing we make in relation with your information; request that we stop further use of any Personal Data we hold about you;
  • receive your information, which you have provided to us, in a structured, commonly used and machine-readable format in order to transmit them to another data controller;
  • object to the use of your details for marketing activities and other promotional activities;
  • lodge a complaint with a supervisory authority, in particular in the EU member state of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of your information relating infringes applicable data protection law.
  • lodge a complaint about our use of your information with the data privacy authority of the country in which you live. If you have a complaint about our data practices, we do hope that you’ll reach out to us first, so we have a chance to address your concerns;
  • not be discriminated against for the exercise of your privacy rights.
  • If you wish to access, correct, update or request deletion of your information, you can do so at any time by contacting us using the contact details provided under the “Contact” section.
  • You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you.
  • Similarly, if we have collected and processed your information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your information. For more information, please contact your local data protection authority.
  • We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Where we process your information solely on behalf of a customer, we may be legally required to forward your request directly to our customer and/or social media business partners for their review / handling.
  • Choices – As a user, you are sometimes given the choice when it comes to sharing information. When visiting our website, we will sometimes request your contact information, and you are always allowed to refrain from doing so. Where you have consented to our processing of your information, you can always withdraw that consent at any time. You can unsubscribe to our marketing emails by clicking the link in the emails that we send to you. You can always review and change the privacy settings available on any browser or device you use to access our Services.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Please refer to the Privacy of various platforms for which you grant access to Konnect Insights

Use By Minors Prohibited

  • Konnectinsights.com is committed to protecting the privacy of children.
  • Neither our Website nor our Software are designed or intended for use by individuals under the age of 18 without parental supervision.
  • com is not responsible for determining the age of its users and has no liability whatsoever should a minor use our Website to acquire services that would otherwise be prohibited due to the minor’s age. KonnectInsights.com encourages parents to monitor their children’s Internet usage as a result.
  • Consistent with the applicable data privacy laws, we do not knowingly request personal information from anyone under the age of 18 without requiring parental consent.
  • Any person who provides their personal information to us through our Site or Service represents that they are at least 18 years of age.
  • If you are a parent or guardian and you believe we have collected information from your child in a manner not permitted by law, contact us. We will remove the data to the extent required by applicable laws.

Revoke Access

If you wish to revoke access to the platforms for which you have authenticated Konnect Insights to fetch data you can refer to the following links:

Your Consent

  • By using or continuing to use our site, after reading or going through the privacy policy, you consent to our privacy policy.
  • Your consent may also be acquired in explicit manner through emails, opt-in choice or by clicking on `I accept’ button on our website.
  • Your consent for collecting cookies may be acquired through cookies banner displayed on website.
  • Your consent for marketing communication etc. may be acquired through explicit opt-in button / link provided within the communications.

Contact Us

If you have any questions about this Privacy Policy or about or Website and/or Software, or if you wish to exercise your rights under applicable data protection laws, please feel free to contact us through –

Changes to our Privacy Policy

We reserve the right to review and revise this Privacy Policy at any time. Where appropriate or required by law, we will notify you about the new privacy Policy by posting appropriate notice on our websites. We encourage you to periodically review this Privacy Policy to stay informed about our information practices. We will indicate the date on which this Privacy Policy was last modified.

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

This policy was last reviewed/modified on December 21st, 2023

Get ‘One View of the Customer’ across all touchpoints

Unify your customer experience on social (X, Facebook, Instagram and many more), emails, calls, chats. Connect with your CRMs and Marketing Automations