Skip to content Most CX teams run social in one tool, tickets in another and reports in a third. Konnect Insights brings social care, ticketing, listening, AI and CX intelligence together, so every conversation and every decision lives in one place.
Trusted by 500+ enterprise brands in 35+ countries.
You chose your current tools for good reasons. Here is what the next step looks like from where you stand.
From managing tools to running customer experience on intelligence.
Four plans that follow how CX teams mature: from getting service under control, to running the entire front office on intelligence.
Get in control
Social care and ticketing for modern service teams.
Starting at
Billed yearly
Every complaint gets an owner and an SLA.
Unlock in Professional
Unify and automate
Connect channels, systems and workflows across your CX operation.
Starting at
Billed yearly
Tickets route, escalate and resolve themselves.
Unlock in Advanced
Run on intelligence
AI and CX intelligence in every interaction and every decision.
Starting at
Billed yearly
And gets the answer in seconds, from every customer conversation.
Unlock in Enterprise
Orchestrate the front office
Connect intelligence, applications and actions across your front office.
Pricing
Scoped to your front office
One intelligence layer across every front office system.
Plans are tailored to your team size, social profiles and listening volume.
Same platform at every step. Your data, workflows and configuration move up with you.
The essentials that make a platform work in the real world.
Moving from another platform is a planned project, not a leap of faith.
Take the Modern CX Platform Checklist. In a few minutes you will know where your CX operation stands and which step comes next.
Straight answers before you talk to us.
Most teams switch because care, ticketing, listening and reporting live in different tools. Konnect Insights brings them onto one platform with AI and CX intelligence built in, so your team works from one queue and your leadership works from one source of truth.
Plans start with a per-user price, billed yearly. Your final plan is tailored to your team size, the social profiles you manage and your listening volume. Talk to sales for a quote built around your setup.
One account on one social network. For example, a brand's Instagram and Facebook accounts are two profiles.
A public post, comment or conversation about your brand or keywords that Konnect Insights captures through listening.
Yes. Every plan includes AI Essentials: reply suggestions, conversation summaries and sentiment. Advanced adds the full Konnect AI+ suite, Agent Empower, AI quality assessment and KRC.
Yes. Every plan runs on the same platform. When you move up, your data, workflows and configuration stay exactly where they are.
It depends on your channels, integrations and data. You get a clear migration plan after the discovery call, and a parallel run means your team is never without a working tool.
An intelligence layer above your contact centre, CRM, marketing automation, field service and other front office applications. It understands what is happening across them and takes action across systems.
How we grow with you
Most brands begin with social care and ticketing. The best in class run their entire front office on one continuous intelligence layer.
Stages 1 to 2
Stages 3 to 5
Stages 6 to 8
Stage 9
Prices in USD, billed yearly. Taxes extra where applicable.