Konnect Insights plans for all-in-one social suite for brands ...

An omni-channel customer experience management platform for Social Listening + Community Engagement / Response Management (with advanced workflows) + Social CRM + Social Analytics + Social Publishing + Surveys + Dashboards / BI Tools + Crisis Management

Professional Plan

All Advanced Plan features + Social Listening

Plan Inclusions
Community Engagement
Social Publishing
Enterprise Social Analytics – Social media platform analytics of

Advanced Plan

All Professional Plan features, plus:

Plan Inclusions
Community Engagement

Enterprise Plan

All Advanced Plan features + Social Listening

Platforms Covered in Social Listening
Public (using boolean queries)
Owned Channels
Competition channels
Quick Search

Frequently Asked Questions

Blogs, Forums, News, Complaint Forums, Review sites, Twitter public, Twitter Mentions, Twitter DMs, Facebook public pages data, Facebook inbox, Facebook user posts, Facebook comments on posts and ad posts, Instagram public data based on hashtags, Instagram tagged posts, YouTube public videos, YouTube channel comments, Emails, Google Business Reviews, SMS, Android app reviews, iOS app reviews

A Topic is a set of search parameter with unlimited keywords. Based on the topics you create you see results in Konnect Insights from all over the web and social media.

You can further bucket these conversations into different heads called as classifications. You can add unlimited classifications inside one topic.

A social profile could be a Facebook page or a Twitter profile or a YouTube channel. You can add your brand’s social profile as well as your competitors. one Twitter profile, one Instagram profile, one Facebook page and one YouTube channel is counted as 4 social profiles.

Mentions are the number of results in your account. 

One user means one login id. Inside one account there can be multiple logins.

Setup is done by creating Topics and adding social profiles. Topics can be created for brand, competition or industry analysis. Social profiles are added so you can get insights on the posts done by your brand as well as competitors. You get private messages for the profiles you authenticate

Why partners love Konnect Insights