Skip to content The CX platform the world trusts.
Now open to US agencies.
We power CX for 500+ enterprise brands across 30+ countries — airlines, banks, telcos, and retail giants. We're building our US presence, and we're doing it with a select group of agency partners. This is your invitation.
- 500+Enterprise brands
- 30+Countries
- 15Partner slots
Who We Are
A global CX platform.
New to the US market.
Konnect Insights is an AI-powered, omni-channel customer experience platform. For over a decade, we've helped some of the largest brands in the world listen to their customers, resolve issues faster, and turn every conversation into intelligence.
We're deployed at scale across aviation, banking, telecom, retail, and government — in some of the most demanding CX environments anywhere. Asia, the Middle East, Europe.
The US is the one market where our brand is still new. That's not a weakness — it's an opening. And we'd rather build it with the right agency partners beside us than spend years doing it alone.
The Serious Alternative
Everything your clients expect from
Sprinklr or Sprout Social — without the bloat.
Your clients want enterprise-grade listening, ticketing, and analytics. What they don't want is the enterprise-grade pricing, the endless onboarding, and the modules they'll never use. Konnect Insights delivers the capability of the big platforms with the agility and cost your clients actually asked for.
- 6-figure contractsPriced for real budgets
- Months to onboardLive in weeks
- Bolt-on AINative Konnect AI+
The Platform
One platform. Every CX channel.
All the intelligence your clients need.
Most agencies stitch together 4 to 6 tools for their clients — social listening, ticketing, analytics, publishing, AI. Konnect Insights replaces that entire stack with one unified platform.
Social Listening
Real-time monitoring across 50+ sources in 190+ languages. Every brand mention, sentiment shift, and competitive move — before it becomes a crisis.
Crisis Alerts · Share of Voice
Omni-Channel Ticketing
One inbox for every channel — social, email, chat, call, WhatsApp. Auto-classify, auto-assign, auto-resolve. SLA management built in.
Auto-Routing · SLA · Workflows
BI Tools & Dashboards
Board-ready reports your clients will actually use. Dashboards for every role, with AI-generated insight on every chart.
Custom Reports · Auto-Insights
Social Publishing
Multi-brand, multi-channel content calendar. Approve, schedule, and publish from one workspace. Built for agency workflows.
Multi-Brand · Approval Flows
Social CRM
Every customer, every interaction, one timeline. Profile-level history across channels. Segment, tag, and act without switching tools.
360° Profiles · Segmentation
Social Analytics
Deep performance analytics across every channel. Competitor benchmarking, campaign ROI, influencer tracking — one view.
Benchmarking · Campaign ROI
Konnect AI+ is not a bolt-on. It's native.
Every chart, dashboard, and workflow has AI built directly inside it — reading data and delivering insight in plain English, automatically.
- Per-chart AI analysisEvery chart delivers a plain-English insight — finding, trend, risk, and action.
- Crisis detectionAI flags sentiment spikes and negative clusters in real time.
- Agent AssistThe right response, article, and action surfaced for every ticket.
- 190+ language NLPSentiment and classification across every major language.
What's In It For You
Three ways Konnect grows your agency
This isn't about helping us. It's about what a platform like Konnect does for the agencies who use it — and the clients they serve.
-
Expand Your Service Offering
Add CX intelligence, social listening, and AI reporting to your portfolio — without building the technology yourself.
- Pitch services competitors can't yet offer
- Move from reporting to strategy, with data to back it
- Own the CX conversation in client planning
-
Deepen Client Relationships
Replace the 4 to 6 tools your clients pay for with one platform you implement, manage, and own.
- Become the CX platform owner, not just a vendor
- Reduce churn — sticky platforms, sticky clients
- Grow retainer value through platform management
-
Win Mandates You Couldn't Before
Enterprise brands expect proven tooling from their agencies. Konnect gives you that proof — 500+ brands, 30+ countries.
- Walk into pitches with an enterprise platform behind you
- Reference clients in aviation, banking, telecom
- Give C-suite clients answers, not just charts
The Program
What Founding Partners actually get
Not a free trial with a sales call attached. A structured partnership — built to help your agency deliver better outcomes and grow your own practice.
-
Full Platform Access — 12 Months Free
Every module, all features, live data. Social listening, ticketing, publishing, analytics, BI — the full enterprise stack, yours to use across your agency and your clients for 12 months at no cost. No feature gates. No pressure.
5 Topics5 Social Profiles50,000 Monthly Mentions5 UsersProfessional Plan Worth $27,000/year — yours free for 12 months -
Founding Partner Badge
Co-marketing recognition, joint case studies, and a place on the Konnect Insights partner directory — global visibility built on your work with us.
-
Priority Onboarding
Dedicated setup and a named contact. No generic onboarding — we walk your team through the platform, tailored to how you work.
-
US Roadmap Input
Your feedback shapes what we build for the US. Direct product access, quarterly calls, and first visibility of new features.
-
Referral Revenue
Refer a brand that signs, and you earn. A structured referral program launches to Founding Partners first — before any other tier.
Who We're Looking For
Not every agency
is the right fit. Here's who is.
We're selective. We'd rather have 10 partners who are deeply engaged than 100 who never log in.
Independent CX or digital agency
You run your own practice and make your own tool decisions — not a holding-company shop where every call goes through six approval layers.
You work with mid-market to enterprise brands
Your clients have real CX complexity — multiple channels, meaningful volumes, stakeholders who care about the data you produce.
You're active in the CX or social community
LinkedIn, G2, Reddit, industry events — you have a voice. When you find something good, you share it. That's all we ask in return.
You're curious about better tooling
You're done stitching together 5 tools that don't talk to each other. You want a platform that lets you and your clients move faster.
Founding Partner slots. That's all.
Once we reach 15 Founding Agency Partners, the program closes. No waitlist, no second cohort at the same terms. If you think you're a fit, the right time to reach out is now.
Apply Now
We're looking for the right 15.
Could you be one of them?
Write to us directly. Tell us about your agency, the clients you work with, and why Konnect Insights is a fit. We'll respond within 48 hours.
[email protected] ↗No forms. No auto-responders. A real conversation with our team.