Customer case studies
100+ client case studies across 27 industries, from national airlines to 10-minute delivery apps. Start with the industry closest to yours.
By industry
Each page covers the challenges specific to your sector, the client case studies, how the platform is configured, and the questions leadership asks KRC.
Disruptions go public in minutes. Airlines and airports use listening and care to get ahead of the news cycle.
Air IndiaIndiGoDelhi AirportKenya Airways
Explore case studiesRider and owner communities decide brand preference, from motorcycle forums to EV charging threads.
Royal EnfieldHero MotoCorpTata MotorsAther Energy
Explore case studiesTrust is the product. Every complaint routed with regulatory-grade SLAs and severity.
Bank of BarodaNSEACKOBajaj Finserv
Explore case studiesLaunch-day sentiment and after-sales service decide the next purchase, not the spec sheet.
Oppo Mobiles IndiaOnePlusBosch IndiaCanon India
Explore case studiesLearners post before they drop out. Early signals and exam-season surges in one queue.
PhysicsWallahCheggIIM TrichyInfosys Springboard
Explore case studiesPublic trust intelligence and citizen care for payments, tax, postal and digital infrastructure bodies.
NPCI IndiaIncome Tax DepartmentIndia PostONDC
Plus 10 confidential deployments across Saudi Arabia, the UAE and Indonesia
Explore case studiesEvery patient conversation is a quality signal, handled with clinical-severity routing.
Narayana HealthMedantaManipal HospitalsDr. Lal Path Labs
Explore case studiesEvery review is a sales conversation, routed to the right property within minutes.
Jumeirah GroupEIH (Oberoi Hotels)OYOYatra
Explore case studiesDealers, contractors, customers and industrial buyers, each heard separately.
Tata SteelUltraTech CementAsian PaintsJSW
Explore case studiesMatch nights and premieres, where the platform must hold and the moment must be amplified.
Zee EntertainmentJioCinemaViacom 18OSN
Explore case studiesTen-minute deliveries and franchise outlets, where one cold order can trend by dinner.
KFC IndiaMcDonald's IndiaBlinkitZepto
Explore case studiesHigh-trust purchases, where possession updates and buyer sentiment shape the next launch.
Lodha GroupGodrej PropertiesDAMAC GroupBrigade Group
Explore case studiesConsumer brands tracking product, category and campaign sentiment at national scale.
ITC LimitedNykaaBisleriDecathlon India
60+ retail and FMCG clients on the platform
Explore case studiesOperators across the GCC, Africa, the UK, LATAM and India, handling outage spikes and churn signals.
STC Telecom KSAZain BahrainLyca MobileBSNL
Explore case studiesKonnect Insights runs across 500+ enterprise brands in 35+ countries. We will walk you through the closest match to your business.
Talk to usBy capability
Two capabilities that cut across every industry, told through the brands that rely on them most.
Social listening and CX intelligence
How enterprise brands listen across 30+ channels, separate a crisis from noise, and turn signals into decisions, with KRC answering the questions dashboards cannot.
Omni-channel ticketing
Social, email, WhatsApp, chat and calls in one queue with a full SLA engine. Six brands on why they replaced or integrated their helpdesk.
What every case study has in common
Whatever the industry, the path is the same. Most brands begin with social care. Our fastest-growing customers reach stages six to eight within 12 months.
Every complaint becomes a ticket.
Owners, deadlines and escalation.
Brand, product and competitor signals.
Social, email and WhatsApp in one queue.
Every reply scored and coached.
Routing and classification at scale.
AI-drafted replies for every agent.
Board-ready answers for leadership.
Stages 1 to 2
Complaints are captured, owned and answered on time.
Stages 3 to 5
Every channel in one hub, with listening, routing and quality checks.
Stages 6 to 8
AI handles the volume and KRC turns the same data into board-level intelligence.
We will show you how brands in your sector run on Konnect Insights, and what KRC would say about your brand today.
