Let me say something that most people in the CX industry will not say out loud. Dashboards are not working for CEOs.…
Introduction: Why AI Capabilities Matter in Customer Experience AI has moved beyond buzzwords. Today, it powers core decisions in how brands interact…
Introduction Customer communication is undergoing a fundamental shift. Once dominated by call centers and email queues, today’s landscape is shaped by automation,…
The Power of No-Code Integrations in Konnect Insights Businesses are increasingly seeking ways to streamline operations without the burden of complex coding.…
Introduction Customer interactions today are complex, fast-moving, and spread across many platforms. Social media comments, online reviews, live chat, emails, support tickets,…
Introduction In a world where customer experience determines brand loyalty, the need to understand and respond to customer signals in real-time has…
Introduction Customer experience has moved far beyond satisfaction surveys and support ticket resolution times. Today’s brands are expected to not only listen…
Introduction When customer expectations evolve faster than traditional support methods can catch up, relying on reactive service is no longer an option.…
Today, brands operate in a world where customer experience is shaped by every online review, support ticket, social mention, and even a…
Customer expectations now are higher than ever. They want brands that listen, respond fast, and deliver consistently across platforms, from social media,…
Introduction: Why AI Is the Future of Customer Experience Customer expectations are evolving fast. Brands are not just judged on their products…
AI is reshaping customer experience management (CXM), making processes faster, smarter, and more efficient. But the real magic happens when AI and…
Your customers expect immediate answers, personalized experiences, and proactive service across every channel. As leaders in the CXM space, we’ve had the…
Not long ago, price and product were the main battlegrounds for winning over customers. Today? That landscape has completely shifted. We’ve entered…
Imagine knowing not just what your customers are saying, but why they’re saying it, how they feel, and what they might need…
Today customer experience (CX) cannot work in a siloed system, therefore to stay ahead of the competition, companies must implement AI-driven platforms,…
With social media playing an increasingly key role in customer engagement, the tools that businesses use to oversee these interactions become more…
At Konnect Insights, we are dedicated to providing comprehensive solutions that empower businesses to monitor, analyze, and enhance their customer experience. In…