Skip to content 
Jun 17, 2026
Agentic AI in Customer Service: What It Means and How Brands Should Prepare
A customer messages your brand at 11 PM about a missing order. By the time the support team logs in the next…
Read article → ✦ Contributor
Mohamed Abo Gazya
Country Sales Head, KSA & Bahrain – Konnect Insights
Mohamed Abo Gazya is a sales and growth leader at Konnect Insights, where he drives market expansion, strategic partnerships, and enterprise growth across Saudi Arabia and the GCC. He specialises in turning complex technology into commercial outcomes, helping enterprises across MENA translate customer signals into revenue. His work sits at the intersection of business and technology, engaging senior stakeholders to accelerate adoption of AI-led CX, social listening, and voice of customer solutions.
✦
Articles by Mohamed Abo Gazya
Jun 15, 2026
How American D2C Brands Are Using CX to Compete Against Amazon
Warby Parker does not sell glasses cheaper than Amazon. Glossier does not ship faster than Amazon. Liquid Death is not more convenient…
Read article →
Jun 9, 2026
7 Best Customer Experience Management Platforms For Airlines (2026)
A flight gets delayed by three hours. Within minutes, complaints start spreading everywhere at once. A passenger tweets from the boarding gate.…
Read article →