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Jun 11, 2026
Hyper-Personalization vs Personalization: The Real Difference in CX
A bank sends Priya a “Happy Birthday” email with a pre-approved loan offer. The same week, a fintech app noticed Priya checked…
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Eryl Dsouza
PRINCIPAL SOLUTIONS CONSULTANT, KONNECT INSIGHTS
Eryl Dsouza is a customer experience strategist at Konnect Insights, where she drives strategic CX transformations for enterprise clients. With over four years at Konnect Insights across customer success, solutions consulting, and principal consulting roles, she specialises in solution consulting, product advocacy, and integrated use case development across diverse industries. Her approach combines omnichannel CX expertise with hands-on client engagement, helping brands listen, evaluate, and act on customer insights to deliver measurable business outcomes.
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Articles by Eryl Dsouza