Skip to content PRINCIPAL SOLUTIONS CONSULTANT, KONNECT INSIGHTS
Eryl Dsouza is a customer experience strategist at Konnect Insights, where she drives strategic CX transformations for enterprise clients. With over four years at Konnect Insights across customer success, solutions consulting, and principal consulting roles, she specialises in solution consulting, product advocacy, and integrated use case development across diverse industries. Her approach combines omnichannel CX expertise with hands-on client engagement, helping brands listen, evaluate, and act on customer insights to deliver measurable business outcomes.
Konnect Insights vs Sprinklr: Which CXM Platform Fits Your Enterprise Needs in 2026? A customer experience director reviewing enterprise software has a…
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How To Choose A Social Listening Tool For Brand Reputation Management A consumer electronics brand’s social listening tool flagged a Twitter mention…
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A mid-sized consumer brand’s CX operation runs on four tools. Ticketing holds every support conversation. CRM holds every customer’s purchase history, account…
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66% of brands believe their customer experience is improving. Only 17% of US consumers agree. That gap sounds absurd at first. Someone…
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A bank sends Priya a “Happy Birthday” email with a pre-approved loan offer. The same week, a fintech app noticed Priya checked…
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