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AI-Powered CX Intelligence Platform

Your Customers are
Telling You
How to Win

Konnect Insights is an AI-powered omnichannel customer experience platform that unifies ticketing, social listening, analytics and KRC leadership intelligence for 500+ enterprise brands in 35+ countries.

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Trusted by 500+ enterprise brands across 35+ countries

One platform. Two ways to win.

Run the front office. Lead the business.

Your teams get one platform for every customer conversation. Your leaders get the answers that grow the business.

For CX, support and social care teams

Konnect for Operations

Every conversation, every channel, one queue. Faster teams and happier customers.

  • Social care and omni-channel ticketing in one queue
  • AI on every ticket, from AI Essentials to Agent Empower
  • SLAs, smart routing, L1 and L2 handoffs, quality assessment
  • Listening, publishing and dashboards, plus daily team insights

30+ channels, one queue

  • Email
  • Calls
  • Chat
  • WhatsApp
  • X
  • Instagram
  • Facebook
  • Google reviews
  • App stores
  • + 20 more

Live in days. Move up a plan without changing platforms.

Explore Operations

For the CEO, CMO and CX head

Konnect for Leadership

Answers for every leader, every morning. Across every platform you already run.

  • KRC briefs at 8 AM, written for each leader
  • Ask anything, with competitor and industry benchmarks
  • Competitor War Room, Reputation Watch and a quarterly board pack
  • Front Office OS: act across your contact center, CRM and more

A brief for every leader

  • CEO
  • CMO
  • CX head
  • PR and communications
  • Content and social
  • Product and strategy

Live in your first week. Works with or without our operations platform.

Explore Leadership
Your teams askHow many tickets breached SLA today?
Your leaders askWhich of our launches is winning, and why?

Trusted by 500+ brands in 35+ countries

  • Volkswagen
  • IKEA
  • Jumeirah
  • Bengaluru Airport
  • stc
  • Domino's
  • Nykaa
  • Kenya Airways
  • Honda
  • Delhi Airport
  • DAMAC
  • Dubai Health Authority
  • Volvo
  • Access Bank
  • OPPO
  • Decathlon
  • Zepto
  • KFC

Konnect for Operations

Run the front office on one platform

Social care, ticketing, listening and AI for the teams who talk to your customers every day.

Plans from $39 per user a month

Explore Operations

Why teams switch to Konnect Insights

Customer conversations are everywhere. The context to act on them is often split across tools.

Without one platform

X9:02 AM · Agent 1 in the social tool

“Order still not delivered.”

Email10:20 AM · Agent 2 in the helpdesk

“Following up on order #58213. It was due yesterday.”

WhatsApp11:40 AM · Agent 3 in the messaging tool

“Same issue. Any update?”

Call3:15 PM · Agent 4 in the call center

“This is the fourth time I’m explaining this.”

Four tools. Four agents. Riya tells her story four times.

With Konnect Insights

Ticket #4471 · Riya

Frustration rising

X 9:02Email 10:20WhatsApp 11:40Call 3:15

4channels

1history

1agent

AI summary

Delivery delayed twice. Tweeted, emailed, messaged, now calling. Prefers WhatsApp.

Next best actionExpedite delivery and confirm on WhatsApp

The agent who picks up Riya’s call already knows everything.

One connected flow, from customer signal to resolution

  1. 1CaptureEvery email, call, chat, social message and review in one placeEmail · calls · 30+ channels
  2. 2UnderstandSentiment, intent, topic and context, read by AIAI Essentials
  3. 3PrioritizeUrgent and sensitive cases flagged by your rulesSeverity · priority · SLAs
  4. 4ActRouted to the right team, resolved from one workspaceUnified inbox · workflows · Agent Empower
  5. 5ImproveLearn what is working and coach the teamDashboards · QA · team insights

Every resolved case sharpens your rules, replies and routing.

30+ channels and counting
If your customers are there,
Konnect Insights is already listening.

Every social platform. Every messaging app. Every review site. Every feedback channel. All unified into one intelligence layer.

⚡
🔒 konnectinsights.com / channels
Social Media & Messaging
X / Twitter
X / Twitter
Facebook
Facebook
Instagram
Instagram
LinkedIn
LinkedIn
YouTube
YouTube
WhatsApp
WhatsApp
Telegram
Telegram
Threads
Threads
TikTok
TikTok
Discord
Line
Reviews, Web & Feedback
Email
Email
Google Business
Google Business
App Store
App Store
Play Store
Play Store
Blogs
Blogs
Web
Web
Feedback
Feedback
Surveys
Surveys
Line
Discord
Amazon
Amazon
Communities, Forums & More
Reddit
Reddit
Quora
Quora
Trustpilot
Trustpilot
Forums
Forums
Consumer Forums
Consumer Forums
Reviews
Reviews
News
News
E-commerce Review
E-commerce Review
Viber
Viber
StackOverflow
Discourse
Everything CX. One login.

For the teams who serve your customers, and the teams who market to them. Both are part of Konnect for Operations.

For CX and support teams

Omni-Channel Ticketing
Omni-Channel Ticketing

Unified inbox across all 30+ channels from social to email to WhatsApp to app reviews.

  • Smart routing & auto-assignment
  • SLA management & escalations
  • AI-suggested replies
  • No-code workflow automation
QA & Agent Performance
QA & Agent Performance

Evaluate agent quality with scorecards, AI evaluation, and compliance detection.

  • Manual & automated QA
  • Compliance detection
  • Empathy & tone scoring
  • Coaching feedback loops
Dashboards & BI
Dashboards & BI

Real-time and historical insights across every CX data point with drill-down analytics.

  • Custom cross-channel dashboards
  • Natural language queries
  • Predictive trend analysis
  • Executive-ready summaries

For content and marketing teams

Social Listening
Social Listening

Track brand, competitor, and industry conversations across every channel in real time.

  • Boolean query builder
  • Sentiment & emotion analysis
  • Virality & trend detection
  • Competitor benchmarking
Social Media Management
Social Media Management

Plan, create, approve and publish content across all channels from one calendar.

  • Multi-platform publishing
  • Approval workflows
  • AI caption & hashtag assist
  • Performance tracking
Social Analytics
Social Analytics

Measure social performance, campaign ROI, influencer impact and audience engagement.

  • Campaign performance tracking
  • Influencer analysis
  • Reach & impression metrics
  • Cross-channel reporting

Briefs for your CMO, the competitor war room and reputation watch are part of Konnect for Leadership.

Konnect AI+

Konnect AI+ The Intelligence Layer
AI that doesn't sit on top.
It runs through everything.

Three distinct intelligence offerings that work across every module, every channel, every decision.

AI Essentials
Intelligence built into every interaction
Sentiment & Emotion Analysis "Understand how customers feel in real time, not after surveys."
AI Classification "Auto-tag every ticket into the right category. Cut manual sorting by 80%."
Severity Detection "Spot urgent cases before they escalate. Act while they're still recoverable."
Persona Identification "Detect customer type from context. Deliver the right tone, first time."
Agent
From reactive agents to proactive ones
Next Best Action "Smart prompts guide agents through optimal resolutions. Reduce handle time by 35%."
Suggested Replies "Pre-drafted responses that match tone and brand voice. Faster, consistent quality."
Churn Prediction "Early warning identifies at-risk customers before they leave. Retain 25% more."
Sales Detection "Identify upsell and cross-sell signals inside support conversations."
KRC
Konnect Research Cloud for leadership
Natural Language QnA "Ask complex business questions in plain English. Get precise answers from your unified data."
Enterprise-Grade Intelligence "Your brand's private "Ask Me Anything" engine with complete data privacy."
Executive Dashboards "Ready-to-present insights for board meetings. Real-time visibility into what moves the business."
80%
Reduction in manual ticket sorting
35%
Faster agent handle time
25%
Improvement in customer retention
0
Analysts needed to query your CX data

Konnect for Leadership

Lead the business with answers, not reports

KRC and Front Office OS for the CEO, CMO and CX head. Works with or without our operations platform.

Programs from $50K a year

Explore Leadership

KRC in action

Your board asks hard questions. KRC answers before the meeting.

Pick your industry and role to see the questions leadership asks, and how KRC answers them from customer conversations, in plain language.

Leadership questions across 14 industries
Explore this industry
KRC
CEO questions
Example answer
AI
KRC Assistant

Example answers are illustrative, based on typical patterns in each industry.

Explore KRC

Front Office OS

The next chapter

Enterprises don't buy one platform. They buy the best platform.

Every platform has built AI. The result is smarter silos. The Front Office OS is a single intelligence layer above your stack that makes every application beneath it smarter, without replacing any of them.

What becomes possible

  • A campaign starts driving complaints. The CMO knows within the hour, not at the post-mortem.
  • A promotion is held back automatically for customers with an open complaint.
  • "Why are customers leaving us this week?" One answer, drawn from every system underneath.
See the Front Office OS Talk to us about a pilot
KRC
Front Office OS
One interface. Every platform. All the intelligence.
"Why are customers leaving us this week?"
MCPContact center
MCPCRM
MCPMarketing automation
MCPField service
MCPChatbots
MCPOrder management
MCPHomegrown tools

Your existing applications, connected through MCP. Nothing replaced.

One moment. Four systems. Zero tab-switching.

Demonstrable today
1
TelephonyA customer calls: AC installation failed, second time. Call context reaches the agent instantly.
2
CRMPremium account, renewal due. Flagged as high value.
3
KonnectFSMSenior technician dispatched. Slot confirmed.
4
TicketUpdated. The customer gets confirmation on WhatsApp.
Orchestrated by KRC The agent never leaves one screen."You don't need vendor lock-in to experience AI."

Industry Solutions

Built for every sector that cares about customers.

BFSI

BFSI

Fraud complaint monitoring, churn prediction, compliance tracking

Retail

Retail & E-Commerce

Delivery issue tracking, product feedback, campaign ROI

Airlines

Airlines & Airports

Real-time passenger tracking, social escalation handling

Hospitality

Hospitality

Guest feedback, reputation management, service recovery

Telecom

Telecom

Network complaints, billing issues, churn signal detection

Automobile

Automobile

Dealer performance, service complaints, product feedback

Healthcare

Healthcare

Patient feedback, service monitoring, risk mitigation

RealEstate

Real Estate

Complaint tracking, project sentiment, lead engagement