Social CRM

Engage with your customers in meaningful ways

Why do I need Social CRM?

Humans are Omnichannel, seamlessly moving through offline and online spaces.

With Konnect Social CRM you can integrate online and offline touchpoints. Empower your team with one view of the customer.

Using Konnect Insights APIs you can push social data of the customer such as Tweets, posts, comments inside your CRM which could be Microsoft Dynamics or any other CRM. At the same time, you can pull data into Konnect Insights such as Membership ID, offline call history to offer more insights to your agents. Give your agents a 360-degree view of the customer before they respond

What makes us the best?

Social CRM Tool Checklist

Know why our customers think we’re the best

Request a demo now

Request a Demo

Business Impact

Improve Response
TATs

Engage with
your customer

Manage issues
and crisis

Enhance customer
experience

Why leaders love Konnect Insights

[list_testimonials]

Better Customer Relationships start here

Start Free Trial

Why Brands Choose Konnect Insights

The Best-In-Class CX platform, offering unified social listening, advanced analytics, seamless integrations, and omni-channel support to enhance customer satisfaction and drive business growth.

With advanced dashboards and customizable reports, Konnect Insights empowers brands to transform data into actionable insights, enabling smarter decisions and improved ROI.

Seamlessly integrate with top Contact Centers, CRMs, Marketing Automation tools, and over 1,000 apps, ensuring scalability, flexibility, and efficient growth.