Let’s break it down for you: “Omnichannel” means available and compatible on every channel, such as mobile, desktop, etc. “Customer Experience (CX)”…
Indira Gandhi International Airport (IDIA) also known as Delhi International Airport (DIAL), a consortium led by the GMR Group operates the capital’s…
A new generation private sector bank with 400 branches has innovated in a big way to raise the bar for customer experience.…
Started in 2009, in a modest flat in Delhi, this platform was formed, servicing a small cohort of clients and assisting them…
An Indian multinational automotive manufacturing company based out of Pune, its footprint spans a wide range of industries: two-wheeler and four-wheeler, home…
An Indian multinational corporation began operations in 2006 as India’s first independent health insurance company. The business offers health, personal accident, and…
Marketing in the current day is far different from what we had experienced in the pre-internet era. The digital marketing landscape has…
It is the 21st century, and the world is past snail mail. It is the age of internet customer service where people…