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Sep 27, 2024
Navigating the Future of Customer Experience with Konnect Insights
Customers’ demands are not only expected to be met but exceeded by brands in today’s competitive business landscape. Customer communications…
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Sameer Narkar
Founder & CEO – Konnect Insights
Sameer Narkar is the Founder and CEO of Konnect Insights, an AI-powered customer experience platform designed to help enterprises understand and manage customer conversations across digital channels. He leads the company’s vision of transforming fragmented customer data into actionable CX intelligence. With a background in technology, analytics, and product innovation, Sameer founded Konnect Insights to unify social listening, customer support, marketing, and analytics into a single platform. Under his leadership, the platform has grown into a comprehensive CX solution used by global brands across industries.
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Articles by Sameer Narkar
Sep 20, 2024
What is One View of The Customer?
With the evolution in technology, social media and web channels have become the preferred avenues for customers to reach out…
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Sep 9, 2024
Is Social Media Publishing really that Important?
In a world where everybody and every brand makes posts and is active on social media channels, the question arises,…
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Aug 29, 2024
How Important is Social Publishing?
Introduction In today’s digital landscape, social media has become an essential channel for businesses to connect with their target audience,…
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Jul 25, 2024
What are the requirements for an Omnichannel Approach to CXM?
Omnichannel Customer experience management is the process of effectively managing customer experience across various customer touchpoints like Social Media, web,…
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Feb 12, 2024
What is Social Media ROI?
In today’s digital age, social media has become an integral part of any marketing strategy. It offers businesses a powerful…
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Jan 29, 2024
How Can You Measure the Reputation Of A Corporate Brand?
In today’s highly competitive business landscape, corporate reputation plays a crucial role in building trust with stakeholders and driving long-term…
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Dec 3, 2023
Social Listening: Superpower for Brands – Hear What They Say!
In the realm of social media phenomena, one notable event involved Carter Wilkerson’s quest for free chicken nuggets from Wendy’s,…
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Oct 26, 2023
The Future of Online Reputation Management: Trends and Innovations to Watch
In today’s digital age, an individual’s value is often assessed through their online influence and presence. The posts you share…
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Oct 19, 2023
Online Reputation Vs. Offline Reality: Aligning Your Digital And Physical Persona
Today, some businesses need to manage both online and offline reputations. The e-commerce industry is the biggest example of this.…
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