AI-Powered CX Intelligence Platform

Your Customers are
Telling You
How to Win

Konnect Insights listens across every customer channel and turns millions of conversations into intelligence for the people serving customers and the leaders shaping the business.

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Trusted by 500+ enterprise brands across 35+ countries
30+
Customer Channels Unified
1B+
Customer Conversations Analysed
40%
Faster Issue Resolution
65%
AI-Assisted Interactions

Trusted by Leading Brands Worldwide

Brand 1
Brand 5
Brand 7
Brand 9
Brand 2
Brand 10
Brand 3
Brand 4
Bengaluru Airport
Blinkit
Delhi Airport
Eureka Forbes
IKEA
Kenya Airways
National Bank of Iraq
Dubai Health Authority
Brand 1
Brand 3
Brand 4
Brand 5
Brand 6
Brand 7
Brand 8
Brand 9
Brand 10
Nykaa
Openreach
OVO Energy
UBA
Ueno Bank
Zepto
Access Bank Nigeria
Why Teams Switch to Konnect Insights
Most CX stacks are a patchwork of disconnected tools. We fix that.

Social listening in one tool. Ticketing in another. BI in a third. AI nowhere. The result: blind spots, slow teams, and zero unified view of your customer.

The old way
The old way
Siloed tools, siloed teams

Social team, support team, and analytics team all work in separate platforms. Nobody has the full picture. Customers fall through cracks. Leadership flies blind.

⚠ Average 6–9 tool subscriptions per enterprise CX team
The trigger
The trigger
One incident exposes the gap

A product complaint goes viral. Support has no visibility. The CMO sees it in the news. Nobody had connected listening to ticketing to escalation workflows.

⏱ 4.2 hours average to detect a social crisis without unified listening
The Konnect way
The Konnect way
One platform. Every signal. One truth.

Every channel, every interaction, every insight in a single platform with AI embedded throughout. CX, marketing, and leadership all work from one source of truth.

✦ 40% faster resolution. 3× better crisis detection.
30+ channels and counting
If your customers are there,
Konnect Insights is already listening.

Every social platform. Every messaging app. Every review site. Every feedback channel. All unified into one intelligence layer.

⚡
🔒 konnectinsights.com / channels
Social Media & Messaging
X / Twitter
X / Twitter
Facebook
Facebook
Instagram
Instagram
LinkedIn
LinkedIn
YouTube
YouTube
WhatsApp
WhatsApp
Telegram
Telegram
Threads
Threads
TikTok
TikTok
Discord
Line
Reviews, Web & Feedback
Email
Email
Google Business
Google Business
App Store
App Store
Play Store
Play Store
Blogs
Blogs
Web
Web
Feedback
Feedback
Surveys
Surveys
Line
Discord
Amazon
Amazon
Communities, Forums & More
Reddit
Reddit
Quora
Quora
Trustpilot
Trustpilot
Forums
Forums
Consumer Forums
Consumer Forums
Reviews
Reviews
News
News
E-commerce Review
E-commerce Review
Viber
Viber
StackOverflow
Discourse
Everything CX. One login.
Omni-Channel Ticketing
Omni-Channel Ticketing

Unified inbox across all 30+ channels from social to email to WhatsApp to app reviews.

  • Smart routing & auto-assignment
  • SLA management & escalations
  • AI-suggested replies
  • No-code workflow automation
Social Listening
Social Listening

Track brand, competitor, and industry conversations across every channel in real time.

  • Boolean query builder
  • Sentiment & emotion analysis
  • Virality & trend detection
  • Competitor benchmarking
Social Media Management
Social Media Management

Plan, create, approve and publish content across all channels from one calendar.

  • Multi-platform publishing
  • Approval workflows
  • AI caption & hashtag assist
  • Performance tracking
Social Analytics
Social Analytics

Measure social performance, campaign ROI, influencer impact and audience engagement.

  • Campaign performance tracking
  • Influencer analysis
  • Reach & impression metrics
  • Cross-channel reporting
QA & Agent Performance
QA & Agent Performance

Evaluate agent quality with scorecards, AI evaluation, and compliance detection.

  • Manual & automated QA
  • Compliance detection
  • Empathy & tone scoring
  • Coaching feedback loops
Dashboards & BI
Dashboards & BI

Real-time and historical insights across every CX data point with drill-down analytics.

  • Custom cross-channel dashboards
  • Natural language queries
  • Predictive trend analysis
  • Executive-ready summaries

Konnect AI+

Konnect AI+ The Intelligence Layer
AI that doesn't sit on top.
It runs through everything.

Three distinct intelligence offerings that work across every module, every channel, every decision.

AI Essentials
Intelligence built into every interaction
Sentiment & Emotion Analysis "Understand how customers feel in real time, not after surveys."
AI Classification "Auto-tag every ticket into the right category. Cut manual sorting by 80%."
Severity Detection "Spot urgent cases before they escalate. Act while they're still recoverable."
Persona Identification "Detect customer type from context. Deliver the right tone, first time."
Agent
From reactive agents to proactive ones
Next Best Action "Smart prompts guide agents through optimal resolutions. Reduce handle time by 35%."
Suggested Replies "Pre-drafted responses that match tone and brand voice. Faster, consistent quality."
Churn Prediction "Early warning identifies at-risk customers before they leave. Retain 25% more."
Sales Detection "Identify upsell and cross-sell signals inside support conversations."
KRC
Konnect Research Cloud for leadership
Natural Language QnA "Ask complex business questions in plain English. Get precise answers from your unified data."
Enterprise-Grade Intelligence "Your brand's private "Ask Me Anything" engine with complete data privacy."
Executive Dashboards "Ready-to-present insights for board meetings. Real-time visibility into what moves the business."
80%
Reduction in manual ticket sorting
35%
Faster agent handle time
25%
Improvement in customer retention
0
Analysts needed to query your CX data

KRC in action

Your board asks hard questions. KRC answers before the meeting.

Pick your industry and role to see the questions leadership asks, and how KRC answers them from customer conversations, in plain language.

223 leadership questions across 14 industries
Explore this industry
KRC
CEO questions
Example answer
AI
KRC Assistant

Example answers are illustrative, based on typical patterns in each industry.

Explore KRC
Browse all 223 questions by industry

Automobiles

Aviation

BFSI

Consumer Electronics

Education and EdTech

Government and Public Sector

Healthcare

Hospitality and Travel

Manufacturing and Industrial

Media and Entertainment

QSR and Quick Commerce

Real Estate

Retail and FMCG

Telecom

Industry Solutions
Built for every sector that cares about customers.
BFSI
BFSI
Fraud complaint monitoring, churn prediction, compliance tracking
Retail
Retail & E-Commerce
Delivery issue tracking, product feedback, campaign ROI
Airlines
Airlines & Airports
Real-time passenger tracking, social escalation handling
Hospitality
Hospitality
Guest feedback, reputation management, service recovery
Telecom
Telecom
Network complaints, billing issues, churn signal detection
Automobile
Automobile
Dealer performance, service complaints, product feedback
Healthcare
Healthcare
Patient feedback, service monitoring, risk mitigation
RealEstate
Real Estate
Complaint tracking, project sentiment, lead engagement

Front Office OS The next chapter

Enterprises don't buy one platform. They buy the best platform.

Every platform has built AI. The result is smarter silos. The Front Office OS is a single intelligence layer above your stack that makes every application beneath it smarter, without replacing any of them.

What becomes possible

  • A campaign starts driving complaints. The CMO knows within the hour, not at the post-mortem.
  • A promotion is held back automatically for customers with an open complaint.
  • "Why are customers leaving us this week?" One answer, drawn from every system underneath.
See the Front Office OS Talk to us about a pilot
KRC
Front Office OS
One interface. Every platform. All the intelligence.
"Why are customers leaving us this week?"
MCPContact centre
MCPCRM
MCPMarketing automation
MCPField service
MCPChatbots
MCPOrder management
MCPHomegrown tools

Your existing applications, connected through MCP. Nothing replaced.

One moment. Four systems. Zero tab-switching.

Demonstrable today
1
TelephonyA customer calls: AC installation failed, second time. Call context reaches the agent instantly.
2
CRMPremium account, renewal due. Flagged as high value.
3
KonnectFSMSenior technician dispatched. Slot confirmed.
4
TicketUpdated. The customer gets confirmation on WhatsApp.
Orchestrated by KRC. The agent never leaves one screen."You don't need vendor lock-in to experience AI."

How we grow with you

We meet you where you are and take you to best in class.

Most brands begin with social care and ticketing. The best-in-class run their entire front office on one continuous intelligence layer.

1

Social care

Every complaint becomes a ticket.

2

Workflows and SLAs

Owners, deadlines and escalation.

3

Social listening

Brand, product and competitor signals.

4

Omni-channel hub

Every channel in one queue.

5

Quality assessment

Every reply scored and coached.

6

AI Essentials

Every message understood and routed.

7

Agent Empower

Every agent equipped, in real time.

8

KRC Intelligence

Every leader answered, in plain language.

9

Front Office OS

Every application, orchestrated.

Stages 1 to 2

Foundation

One inbox, clear ownership. Most brands start here, and you can be live in days.

Stages 3 to 5

Scale

Every channel in one view, with listening, routing and quality assessment running in the background.

Stages 6 to 8

Best in class

AI runs through every conversation, and KRC turns it into answers for the boardroom.

9

Stage 9 · The next chapter

Front Office OS

Every application in your front office, orchestrated by one intelligence layer, without replacing any of them.

See the Front Office OS →
Most brands start at stages 1 to 2Our fastest-growing customers reach stages 6 to 8 within 12 months

We started by connecting conversations. Today we connect intelligence. Tomorrow we connect every application in the front office.