What is One View of The Customer?
With the evolution in technology, social media and web channels have become the preferred avenues for customers to reach out to brands. Thanks to the increasing availability and popularity of the Internet more and more people are spending time on the Internet. Social media and web channels have also become one of the key avenues […]
Is Social Listening Important for SMEs?
What is Social listening? Social Listening is the strategic process of consolidating conversations about a particular topic on social media and web channels. Social Listening is a great way for brands irrespective of their size, audience, or industry to gain a deeper knowledge of their audience and market. Understanding what is being spoken about them […]
Social Media Analytics for business-to-business Marketing
Introduction B2B social media analytics for marketing may sound complex if you are new to it. So, let’s break it down in the most simple way possible. Imagine you’re trying to understand what your business clients are into—what they like, share, and talk about online. Social media analytics helps you uncover these secrets so you […]
Why Do You Need a Social Listening Platform?
Introduction Social Media channels are no longer just avenues for people to post about their personal lives. Channels have evolved to become platforms where people consume content from brands and get inspired to make purchases. Social media has become a very cost effective solution for brands to reach the masses and build an audience. This […]
Upgrading Omnichannel CXM with Salesforce and Konnect Insights’ seamless integration.
Empowering Salesforce users with powerful social listening capabilities using Konnect Insights Mumbai, 10th September 2024 – Konnect Insights Announces a revolution in the CX industry by enabling Salesforce CRM users to use Konnect Insights’ Social Listening capabilities to take their Customer Experience Management efforts to the next level. With this integration, Salesforce users can now […]
Boosting engagement with social analytics
Introduction Imagine you’re at an industry conference. You’ve just given a speech, and now the floor is open for questions. One hand shoots up: “How can I use social analytics to really engage with my audience on social media?” There’s anticipation in the air; everyone seems to lean in a bit closer. This is your […]
Is Social Media Publishing really that Important?
In a world where everybody and every brand makes posts and is active on social media channels, the question arises, is it even relevant for brands to be actively publishing on social media channels? This is exactly what we will explore in this article. The short answer – Social publishing is important because it provides […]
What Is Big Data Analytics?
Introduction Imagine sitting in front of a giant puzzle with thousands of pieces scattered around. Now, think about how satisfying it feels when those pieces start matching up, revealing a clear picture. That’s kind of what big data analytics does for businesses. 70% of the world’s data is generated by users. So, in a world […]
Manage Reputational Risks like a PRO!
Navigating the complexities of the digital era, businesses face the critical challenge of managing reputational risk to safeguard their most valuable asset: their reputation. A single misstep can lead to significant reputational damage, echoing across social media and impacting customer trust, financial health, and competitive standing. This blog discusses the pivotal role of reputational risk […]
Social Media Publishing Platform For Financial Services
In today’s digital era, social media has become an indispensable tool for businesses across various sectors. Financial services, in particular, can leverage the power of social media publishing platforms to enhance their brand presence, engage with customers, and generate leads. It is crucial for financial service providers to establish a strong social media presence. In […]