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Jun 17, 2026 · 16 min read 
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Agentic AI in Customer Service: What It Means and How Brands Should Prepare
A customer messages your brand at 11 PM about a missing order. By the time the support team logs in the next…
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Customer Experience (CX)
Blogs Category Customer Experience (CX)
Jun 15, 2026 · 17 min read Read →
How American D2C Brands Are Using CX to Compete Against Amazon
Warby Parker does not sell glasses cheaper than Amazon. Glossier does not ship faster than Amazon. Liquid Death is not more convenient…
Jun 12, 2026 · 17 min read 
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The Cx Perception Gap: Why Brands And Consumers Can’t Agree On What Good Looks Like
66% of brands believe their customer experience is improving. Only 17% of US consumers agree. That gap sounds absurd at first. Someone…
Jun 11, 2026 · 15 min read Read →
Hyper-Personalization vs Personalization: The Real Difference in CX
A bank sends Priya a “Happy Birthday” email with a pre-approved loan offer. The same week, a fintech app noticed Priya checked…
Jun 9, 2026 · 15 min read Read →
7 Best Customer Experience Management Platforms For Airlines (2026)
A flight gets delayed by three hours. Within minutes, complaints start spreading everywhere at once. A passenger tweets from the boarding gate.…
Jun 4, 2026 · 20 min read 
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10 Best CX Platforms in 2026 : Beyond Ticketing, Beyond Dashboards
Jump to any platform 01Konnect Insights : Best for omnichannel + intelligence 02Zendesk : Best pure-play support platform 03Sprinklr : Best for…
Jun 2, 2026 · 14 min read 
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7 Best Unified CX Platforms for Ecommerce Brands (2026)
Ecommerce brands are handling more customer conversations than ever, but most still manage them in disconnected systems. According to Salesforce’s State of…
May 29, 2026 · 20 min read Read →
How to Choose a CX Platform: 8 Questions to Ask
The CX platform market has never been more crowded. And never more confusing. Every vendor promises omnichannel. Every demo looks impressive. Every…
May 27, 2026 · 21 min read Read →
Why Your Customer Has to Repeat Themselves
Picture the scene. A customer contacts your support team on chat about a delayed order. They explain the situation, share the order…
May 25, 2026 · 23 min read Read →
What Is Omnichannel CX? The Complete Guide for Enterprise Teams in 2026
In This Guide 01Omnichannel CX: The Definition 02Omnichannel vs Multichannel 03Why It Matters in 2026 04Channels in an Omnichannel Strategy 05Revenue and…
May 22, 2026 · 21 min read Read →
AI vs Human in Customer Service: Where to Draw the Line | Konnect Insights
There is a tension building inside every enterprise CX team right now. On one side, the pressure to automate. Reduce costs, scale…
May 18, 2026 · 18 min read Read →
Impress Your CEO With These Reports:The Boardroom CX Intelligence Reports That Drive Business Decisions
KRC · Konnect Research Cloud Impress Your CEO With These Reports:The Boardroom CX Intelligence Reports That Drive Business Decisions Most CX teams…
May 10, 2026 · 8 min read Read →
The 5 CX Metrics Your CFO Actually Cares About
Walk into your next leadership meeting with NPS trends, CSAT dashboards, and sentiment charts and watch the room politely disengage. The problem…
May 9, 2026 · 10 min read Read →
Your CX Data Is Smarter Than You Think. But Only If You Stop Treating It Like a Spreadsheet
A few weeks ago, someone on our platform asked a question that stopped me mid-conversation. They had been using KRC, our CX…
May 8, 2026 · 8 min read Read →
When AI Should Handle Your Customer. And When It Absolutely Should Not.
There is a tension building inside every enterprise CX team right now. On one side, the pressure to automate. Reduce costs, scale…
May 7, 2026 · 8 min read 
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How to Choose a CX Platform: 8 Questions to Ask
The CX platform market has never been more crowded. And never more confusing. Every vendor promises omnichannel. Every demo looks impressive. Every…
May 3, 2026 · 6 min read Read →
Dear CEOs: Your CX Platform Is Your Best Boardroom Strategist. Here’s the Catch.
You have a strategy team. You have consultants. You probably have a few expensive off-sites every year where smart people debate the…
May 2, 2026 · 5 min read Read →
Why Customer Experience (CX) Is Now a Boardroom Decision, Not a Back-Office Function
Not long ago, customer experience lived in operations. It was measured in ticket resolution times, average handle times, and CSAT scores. It…