Founder & CEO – Konnect Insights
Sameer Narkar is the Founder and CEO of Konnect Insights, an AI-powered customer experience platform designed to help enterprises understand and manage customer conversations across digital channels. He leads the company’s vision of transforming fragmented customer data into actionable CX intelligence. With a background in technology, analytics, and product innovation, Sameer founded Konnect Insights to unify social listening, customer support, marketing, and analytics into a single platform. Under his leadership, the platform has grown into a comprehensive CX solution used by global brands across industries.
The CX platform market has never been more crowded. And never more confusing. Every vendor promises omnichannel. Every demo looks impressive. Every…
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Picture the scene. A customer contacts your support team on chat about a delayed order. They explain the situation, share the order…
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In This Guide 01Omnichannel CX: The Definition 02Omnichannel vs Multichannel 03Why It Matters in 2026 04Channels in an Omnichannel Strategy 05Revenue and…
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There is a tension building inside every enterprise CX team right now. On one side, the pressure to automate. Reduce costs, scale…
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Think of the entire online conversation happening in your industry right now. Every mention, every review, every social post, every forum thread,…
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KRC · Konnect Research Cloud Impress Your CEO With These Reports:The Boardroom CX Intelligence Reports That Drive Business Decisions Most CX teams…
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Walk into your next leadership meeting with NPS trends, CSAT dashboards, and sentiment charts and watch the room politely disengage. The problem…
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A few weeks ago, someone on our platform asked a question that stopped me mid-conversation. They had been using KRC, our CX…
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There is a tension building inside every enterprise CX team right now. On one side, the pressure to automate. Reduce costs, scale…
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Let me say something that most people in the CX industry will not say out loud. Dashboards are not working for CEOs.…
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Most brands set up social listening the same way. They track their brand name, a few competitor keywords, maybe a hashtag or…
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You have a strategy team. You have consultants. You probably have a few expensive off-sites every year where smart people debate the…
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Not long ago, customer experience lived in operations. It was measured in ticket resolution times, average handle times, and CSAT scores. It…
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Vibe coding is having a moment. The term was coined in February 2025 by AI researcher Andrej Karpathy, a co-founder of OpenAI.…
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Customer experience leaders are sitting on more feedback than ever before, yet most still struggle to act on it. 93% of CX…
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The US customer experience market is crowded. Hundreds of platforms promise better CX, faster responses, and happier customers. Yet for US businesses,…
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For U.S. businesses, social media is no longer just a marketing channel. It is one of the most reliable sources of real-time…
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Introduction Customer experience is no longer a soft metric that brands can overlook. It directly impacts brand loyalty, company revenue, and brand…
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