Founder & CEO – Konnect Insights
Sameer Narkar is the Founder and CEO of Konnect Insights, an AI-powered customer experience platform designed to help enterprises understand and manage customer conversations across digital channels. He leads the company’s vision of transforming fragmented customer data into actionable CX intelligence. With a background in technology, analytics, and product innovation, Sameer founded Konnect Insights to unify social listening, customer support, marketing, and analytics into a single platform. Under his leadership, the platform has grown into a comprehensive CX solution used by global brands across industries.
Customer experience leaders are sitting on more feedback than ever before, yet most still struggle to act on it. 93% of CX…
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The US customer experience market is crowded. Hundreds of platforms promise better CX, faster responses, and happier customers. Yet for US businesses,…
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For U.S. businesses, social media is no longer just a marketing channel. It is one of the most reliable sources of real-time…
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Introduction Customer experience is no longer a soft metric that brands can overlook. It directly impacts brand loyalty, company revenue, and brand…
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Introduction Customer-centricity is more than a buzzword. It is a business philosophy that places customer needs, expectations, and satisfaction at the heart…
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Customer expectations are at an all-time high, and businesses are under increasing pressure to meet them across various touchpoints. The key to…
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Introduction The age of automation is evolving constantly and has reached a pivotal point where it’s no longer reactive but agentic, capable…
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Introduction Customer communication is undergoing a fundamental shift. Once dominated by call centers and email queues, today’s landscape is shaped by automation,…
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Today, brands operate in a world where customer experience is shaped by every online review, support ticket, social mention, and even a…
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Introduction In April 2025, Sprinklr announced a strategic shift dubbed “Project Bear Hug,” signaling its intent to prioritize enterprise customers while laying…
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Your customers expect immediate answers, personalized experiences, and proactive service across every channel. As leaders in the CXM space, we’ve had the…
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In an age where every click, scroll, and swipe generates data, the true power lies not just in collecting it—but in acting…
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CX is a critical business strategy that directly impacts revenue, customer retention, and brand loyalty. 80% of customers say experience is as…
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What happens when your CX strategy isn’t built to grow? Failing to invest in scalability can cripple your customer experience, leaving your…
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Are you struggling with fragmented customer experiences and slow response times? Your siloed tools might be the hidden culprit. Here’s how point…
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Choosing the right CX platform can be the game-changer your business needs, transforming customer satisfaction, optimizing operations, and fueling growth. But make…
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In 2025, social media monitoring continues to evolve, becoming an indispensable tool for businesses to understand customer sentiment, track brand reputation, and…
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Introduction With the advent of the internet, the demand for data, data management, and analytics has been on the rise. The case…
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