Customer Relationship Management Compant (Social CRM) - Konnect Insights ...

Get ‘One view of the Customer’

Effortlessly Manage Customer Interactions Across Channels

Empower your brand to achieve the coveted “One View of the Customer” effortlessly with seamless interaction
management across multiple channels. Get all customer support tickets across all channels – social media,
web, app stores, google locations, call centers, chatbots, messengers and more, in one unified view.

01

Contact Information Management

1. Capture Vital Details

Easily gather customer contact information like mobile numbers and email IDs when they reach out on various channels.

2. Customized Contact Info

Tailor your contact info section with multiple fields to suit your specific requirements.

3. Centralized Repository

Maintain a centralized repository of customer contact details for convenient access and management.

02

Unified Customer Records

Seamless Mapping

Our system uses a mapping object to link mobile numbers and email IDs to the respective customer.

Merge Customer Records

When customers provide the same contact info through different channels, our system intelligently merges their contact records.

Unified View

Gain a unified view of customer interactions across channels in the conversation history section.