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Omni-Channel Ticketing CX Platform

One inbox.
Every channel.
Full context.

Konnect Insights unifies email, calls, WhatsApp, live chat, social, and reviews into one powerful ticketing platform so your team responds faster, and your customers never repeat themselves.

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30+
Channels unified
360°
Customer view
60%
Faster resolution
Unified Inbox — All Channels
All (27) 📧 Email (9) 🐦 Social (7) 💬 Chat (5) 📞 Calls (3) 🟢 WhatsApp (3)
Emily Carter — HDFC Bank Complaint
My account statement has an unauthorized charge that I need resolved urgently...
High Priority Email 2m ago
Twitter
@james_r · Twitter/X
@KonnectBrand absolutely terrible service for the 3rd time this month...
Escalation Social 5m ago
Call
Rachel Torres — Inbound Call
Callback requested. Policy renewal query, 3rd follow-up with no response.
Medium Call 6m ago
Daniel Park — WhatsApp
Hi, I sent an email 2 days ago about my policy renewal. Can someone help?
New WhatsApp 8m ago
Chat
Sophie Lin — Live Chat
I was just on a call with your team and got disconnected mid-issue...
Re-opened Chat 10m ago
KONNECT AI+
14 tickets in the last hour mention "payment failure." Trending 3× — possible outage signal. Suggested action: alert your tech team now.
Trusted by brands in BFSI Airlines Retail Hospitality Insurance Real Estate Telecom Automobiles Healthcare
CHANNEL COVERAGE

Every channel your customers use.
One platform.

Whether they email, call, WhatsApp, chat live, post on social, or leave a review it all lands in one unified inbox with full customer context.

9
Email Sources
3
WhatsApp Types
6+
Call Integrations
4
Chat Channels
10+
Social Channels
8
Review Platforms
One Inbox
ONE INBOX
Calls
Calls
Inbound, outbound
& call recordings
6+ integrations
Live Chat
Live Chat
Web widget &
in-app chat
4 channels
Reviews
Reviews
App stores, Google
& Trustpilot
8 platforms
Call Integration
Call Integration
Logged & transcribed
Inbound and outbound calls create tickets automatically. Call notes, recordings, and summaries stay linked to the customer.
6+ telephony integrations (Twilio, Exotel, etc.)
Auto-generated call summaries via AI
IVR-to-ticket flow for inbound calls
Agent can see all past channels before picking up
Live Chat
Live Chat
Real-time + async
Web widget, in-app chat, and Telegram — all feeding into unified tickets with full conversation history.
Custom branded web widget
AI chatbot → human handoff
Proactive chat triggers on behavior
Chat transcript stays in customer CRM
Reviews & Ratings
Reviews & Ratings
Close the loop
App Store, Play Store, Google Business, Trustpilot, and more — every review gets a response workflow, not a spreadsheet.
Auto-ticket on negative reviews
Reply directly from the platform
Rating trend analysis in dashboards
SLA-driven response urgency
BEST-IN-CLASS COVERAGE

Don't let any conversation go unheard.

30+ channels. One unified platform. The most comprehensive coverage in the market.

Email
Email Tickets
Calls
Calls
Live Chats
Live Chats
Twitter
Twitter / X
Facebook
Facebook
Instagram
Instagram
LinkedIn
LinkedIn
YouTube
YouTube
App Store
App Store
Play Store
Play Store
Google Business
Google Business
WhatsApp
WhatsApp
Web
Web Results
News
News
Forums
Forums
Reviews
Reviews
Surveys
Surveys
API
Webhooks / API
Telegram
Telegram
Threads
Threads
Quora
Quora
Trustpilot
Trustpilot
TikTok
TikTok
Location
Physical Locations
Ecommerce
Ecommerce Reviews
Viber
Viber
Consumer Forums
Consumer Forums
Web Widget
Web Widget
❌ The problem today
Email Email tool
Call Call tool
Chat Chat tool
WhatsApp WhatsApp
Social Social
→ 5 different tools. No shared context.
→ Customer explains themselves 5 times.
→ Agents don't know what was said on the call.
↓ With Konnect Insights
✓ One unified system
Email
Email thread from 3 days ago
Call
Call summary: 4 min, delivery query
WhatsApp
WhatsApp follow-up: 2 hours ago
Social
Tweet: frustrated, 14 likes
🎯 One ticket. Full story. Agent resolves in first contact.
THE CORE PROBLEM

Disconnected helpdesks create disconnected experiences.

A customer emails on Monday, calls on Tuesday, and messages on WhatsApp by Wednesday. Three agents pick it up. None of them know about the other two interactions.

Konnect Insights links every channel, every conversation, every interaction back to one customer identity. Your agents never start from zero again.

This is exactly what Freshdesk and Zendesk can't do out of the box.

WHAT IT DOES

One system. More control.

Manage every ticket with more speed, more context, and more clarity across your omnichannel workflow.

Unified Inbox

Unified Inbox

Email, social, chat, WhatsApp, calls, and reviews in one queue. No tab-switching. No missed messages. One place, all channels.

Smart Routing

Smart Routing

Auto-assign tickets by channel, issue type, priority, or custom rules. WhatsApp about billing → finance. Call about delivery → logistics.

AI Powered Support

AI-Powered Support

Ticket summaries, urgency detection, response suggestions, and trending issue alerts powered by Konnect AI+. Before problems escalate.

SLA Tracking

SLA Tracking

Set deadlines by priority, channel, or customer tier. Get alerts before breaches happen not after the customer is already frustrated.

Team Collaboration

Team Collaboration

Internal notes, cross-team handoffs, follow-up assignments all inside the ticket. When a call agent escalates to social, the full history travels with it.

Live Reporting

Live Reporting

Volume, response time, backlog, agent load, resolution speed filtered by channel. Compare your phone queue vs. chat queue in seconds.

UNIFIED CUSTOMER CONTEXT

One customer. Six channels.
Your agent sees the full story.

Konnect Insights links every conversation email, call, WhatsApp, chat, social back to one customer identity. Agents never start from zero.

SJ
Sarah Johnson Active · 6 interactions across 6 channels · 3 days
Frustrated↑ Escalation Risk
6
Interactions
6
Channels
0
Resolutions
FULL UNIFIED TIMELINE
EMAIL
Order delivery query — Order #4471 hasn't arrived
Mon 10:24 AM
WHATSAPP
Follow-up — No response to morning email
Mon 3:37 PM
LIVE CHAT
Third contact — referenced both email and WhatsApp
Tue 9:18 AM
PHONE CALL
Inbound call, 4m 12s — delivery update requested
Tue 2:45 PM
INSTAGRAM
"Already reported this twice. Still no update."
Wed 10:02 AM
TWITTER / X
"@YourBrand this is the fourth time I'm explaining this."
Wed 10:45 AM
⚡

Konnect AI+ Intelligence layer

Customer Summary

Sarah has contacted support 6 times in 3 days across 6 different channels regarding undelivered Order #4471. No resolution has been logged. Her frustration is escalating rapidly across social channels.

AI Recommendations
  • Prioritize as P1 — public escalation risk
  • Route to senior agent with order authority
  • Issue apology + delivery update proactively
  • Monitor social for further escalation
Suggested Actions
📞 Schedule priority callback
📧 Send delivery status email
💚 WhatsApp proactive update
📋 Flag for QA review
HOW WE COMPARE

Why brands choose Konnect Insights
over Freshdesk and Zendesk

We built omni-channel CX from the ground up not as an afterthought bolted onto a ticketing system.

Capability
✦ Konnect Insights
Freshdesk
Zendesk
Social media ticketing (native)
✓ Built-in, 10+ platforms
~ Limited
~ Via add-on
WhatsApp Business API
✓ Native, all 3 types
~ Add-on cost
~ Partner required
Call integration & auto-ticketing
✓ 6+ telephony integrations
~ Available
~ Available
Review platform ticketing
✓ 8 platforms native
✗
✗
Social listening + ticketing unified
✓ One platform
✗ Separate tools
✗ Separate tools
AI-powered customer 360 context
✓ Konnect AI+ native
~ Freddy AI
~ Zendesk Copilot
Unified BI & social analytics
✓ Built-in
✗
~ Basic
C-suite intelligence (KRC)
✓ Unique to KI
✗
✗
Pricing for enterprise value
✓ Transparent, no surprises
Scales steeply
Complex, expensive
POWERED BY KONNECT AI+

AI that works inside every ticket.

AI Agents

AI Agents

Handle common queries 24/7, reduce volume, and hand off to human agents with the full conversation context intact. No cold starts.

Quality Analysis

Quality Analysis

Automatically review agent conversations for quality gaps, compliance risks, and coaching opportunities — without manual QA on every ticket.

Ticketing Automation

Ticketing Automation

Auto-classify, auto-assign, auto-escalate. Managers get workload visibility. Agents get fewer distractions and more time to resolve.

REAL-TIME VISIBILITY

CX leadership gets a live view.

Track response time, resolution speed, backlog, and agent performance filtered by channel. Compare how your phone queue performs vs. chat vs. email, in real time.

No exports. No waiting. Built for CX leaders who need to act, not just report.

Get a Free Demo →
1.8m
Avg. first response
↓ 23% vs last month
94.2%
Resolution rate
↑ 4.1% vs last month
127
Open backlog
↑ 12 from yesterday
4.6
CSAT score
↑ 0.3 vs last quarter
BUSINESS OUTCOMES

Built to deliver measurable results.

↑

Faster first response

Unified inbox + smart routing reduce confusion and speed up first responses across every channel.

↑

Agent productivity

Customer 360 means less time piecing together context. More time resolving. More tickets closed per agent per day.

0

Zero missed conversations

Every channel. Every message. Calls, chats, social posts, emails, reviews. Nothing falls through.

1

One platform for all of it

Replace 3–5 fragmented tools with one connected system. Simpler for agents. Clearer for leadership.

Fewer missed tickets Better team visibility Stronger SLA control More consistent support Clearer CX reporting Call and chat in one view AI-assisted resolution Social escalation alerts