Customer Support
Uptime
Integrations
100% Coverage of Brand public data, Authenticated Private channels and Competitor’s public data
Track conversations, gain actionable insights and better engage with your customers.
Foster loyalty and manage brand's health by engaging with your audience meaningfully.
Leverage social media data to uncover actionable insights and AI based smart suggestions.
Effortless social media management, enhancing content collaboration across channels and profiles.
Reduce uncertainties, gather accurate data at the source, and assess your brand's CX efforts.
Enhance your brand's analytics for smarter decision-making and time savings on reporting.
Proactively identify and mitigate crises effectively while positively impacting your brand's online reputation.
A central product for your brand
Listen to online web, Social Media and a lot more
Do not miss out on any conversation anywhere on the web. Listen to your customer's voice, engage with them and make them happier
Get Market Intelligence
Analyze customer data from anywhere on the web and social media. Get real-time market intelligence. Fine-tune your strategies and make valuable business decisions
Learn from your customers
Understand sentiment, share of voice, media type, classification, influence, demographics, campaign insights.With great dashboards and smart suggesttion (KISS) reports.
Competitor's/Industry benchmarking
See how you are faring against your competition. Understand what is working for them and what is working against them. Understand global trends with support for over 190 languages
Conversations as Tickets
View all conversations related to your brand in the form of support tickets, which give you a detailed overview of the customers and their queries in terms of history, analytics, followers, and influence. Based on this, you can define priorities for response management
Escalations & auto assignment
You have the flexibility to check with external teams who are not a part of the tool regarding responses through email escalations by adding the conversation details. You can also auto-assign queries to appropriate users/groups based on the rules you define, thus reducing time
Impact measurement
Get a complete view of all the tickets that are at various stages of resolution, check TAT scores, and identify areas that need more action. Measure the impact by analyzing the difference in sentiment based on your efforts