Listen to online web, Social Media and a lot more

Do not miss out on any conversation anywhere on the web. Listen to your customer's voice, engage with them and make them happier

Get Market Intelligence

Analyze customer data from anywhere on the web and social media. Get real-time market intelligence. Fine-tune your strategies and make valuable business decisions

Learn from your customers

Understand sentiment, share of voice, media type, classification, influence, demographics, campaign insights.With great dashboards and smart suggesttion (KISS) reports.

Competitor's/Industry benchmarking

See how you are faring against your competition. Understand what is working for them and what is working against them. Understand global trends with support for over 190 languages

Conversations as Tickets

View all conversations related to your brand in the form of support tickets, which give you a detailed overview of the customers and their queries in terms of history, analytics, followers, and influence. Based on this, you can define priorities for response management

Escalations & auto assignment

You have the flexibility to check with external teams who are not a part of the tool regarding responses through email escalations by adding the conversation details. You can also auto-assign queries to appropriate users/groups based on the rules you define, thus reducing time

Impact measurement

Get a complete view of all the tickets that are at various stages of resolution, check TAT scores, and identify areas that need more action. Measure the impact by analyzing the difference in sentiment based on your efforts