Holistic View of communication in one place
Craft better communication
Social Media Management
Easily and effectively publish or schedule posts on social media across multiple channels and multiple accounts, simultaneously, preview them on different devices, and check them out on a content calendar for a 360-degree view of all your posts
Approval process
Ensure the right and correct content goes live on social media channels using the approval-rejection feature, facilitating easy collaboration between brands, agencies, and teams for the right representation of the brand
Creative Asset Library
Pre-save all your content, including text and media, in the creative asset library. Easily pick them up for publishing and scheduling, giving your design and content teams the flexibility to plan and execute your campaigns and festivals
Customer Satisfaction Surveys
If your customers are really satisfied, Send Csat-Customer Satisfaction Surveys that are linked to your customer care module and learn from your customers about the agent's performance
Link to Social Listening
Get the best ideas from those who matter the most—your customers. Analyze all insights in unified dashboards with classifications created for social listening
Market Research
Expand your market research capabilities to keep track of your brand, test your ideas, or get a gut check with your target audience. Share learning across your organization
Customised Dashboards
Create dashboards for various stakeholders by simply dragging and dropping charts from the chart library or charts created from BI tools. Bring in your external data sources too to create dashboards
Create your own charts
Create any type of chart using advanced features such as pivoting, defining your own filters, columns, dimensions, and measures, which are completely tailored to your needs while going granular, equipping you with intelligent insights for better business decisions
Flexible reporting
Shareable and collaborative dashboards and charts with the ability to add your own notes or inferences. You won't find the need to download data in excel spreadsheets or make ppts. Save time and share live dashboards
Themes and Brand colors
Create your own themes to match your brand colors. Or define chart colors to match the brand and competition. Use various color palettes to make visually stunning dashboards
Identify crisis
Ensure you are aware of any impending crisis that could affect your brand and be ready for it. Use keywords, hashtags and other parameters such as follower count, to monitor situations that can lead to crisis
Get notified real time
Once you have defined the parameters to identify crises, you will get real time alerts based on them. You can ensure that you don't miss out on these notifications by choosing to be alerted on mobile apps and/or email
Take Action
Prepare a crisis management and mitigation plan by looking at analytics and data. Respond to queries in real time and use workflows to enhance their productivity and TATs and identify and mobilise influencers to counter crises
