Freshdesk Integration - Konnect Insights - An omni-channel customer experience management platform ...

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

About Freshdesk

Freshdesk is an AI-powered, omnichannel customer service platform for intuitive, personalized, and collaborative customer service. Delight your customers with Freshdesk’s effortless omnichannel service, you can engage in more meaningful conversations every day, across every channel, with every customer

Connecting Konnect Insights to Freshdesk allows you to:

  • Push social media data (Facebook, Instagram, LinkedIn, YouTube, and many more) as tickets in Freshdesk
  • Respond to tickets from Freshdesk
  • Get this data in real-time
  • Assign to users/teams in Freshdesk
  • Automate the process of pushing data by setting rules
  • Automation based on classification, sentiment, keywords, followers, and many more
  • Push data from all over the web (news, blogs, forums, reviews, etc) to Freshdesk



Works with Konnect Insights

Published by Freshworks about 11+ years ago, in order to enable customer and employee experience.

Help and Support

Please visit the vendor’s website for its privacy policy and terms of use.

Key Highlights

  • Enhance your customer support experience by providing immediate access to your account activities with Konnect Insights.
  • Without leaving the Konnect Insights Dashboard, you can manage tickets, engage in support conversations, and do more in Freshdesk.
  • The two-way connection allows the sales and support teams to access and manage information seamlessly without having to transfer it between systems.