DATA POINTS

Platform Media Type Owned Brand Pages Can Reply? Time Taken Methodology Competition Pages Time Taken Methodology

Facebook
Admin Posts 5 seconds to 2 minutes API/Webhooks 5 seconds to 2 minutes API/Webhooks
Visitor Posts
Tagged Posts
Inbox
Recommendations
Comments on Admin Posts Captured on request
Comments on Visitor Posts Captured on request, non-actionable
Comments on Tagged Posts
Comments on Recommendations
Facebook Stories
Facebook Reels
Comments on Facebook Reels Captured on request
Facebook Group Messages WIP
Facebook page reviews

X (Twitter)
Public Tweets Within 5 seconds to 2 minutes API/Webhooks Within 5 seconds to 2 minutes APIs
Twitter Mentions Within 5 seconds
Twitter DMS Real time

Instagram

 Instagram public posts based on Hashtag With 5 seconds to 2 minutes API With 5 seconds to 2 minutes API
Instagram Stories
Instagram posts - Image, Videos, Reels, Carousels
Comments on posts
Tagged posts
Tagged posts comments Captured on request
Instagram Mentions
Tagged Stories Captured as DM Real time
Instagram DMs
Instagram Swipe Up stories Deprecated With 5 seconds to 2 minutes
Instagram Locations Deprecated

Threads

 Thread Posts Within 5 seconds to 2 minutes API/Webhooks Not Applicable Not Applicable
Thread Post Comments

YouTube
YouTube public videos based on keywords Within 5 to 20 minutes API Within 5 to 20 minutes API
YouTube Tagged videos APIs are not provided by the platform NA
Comments for channels Within 30 minutes. In Exceptional cases within 1hr NA
YouTube Shorts based on keywords Within 5 to 10 minutes Within 5 to 10 minutes
Comments on YouTube Shorts Within 30 minutes. In Exceptional cases within 1hr NA
YouTube community pages APIs are not provided by the platform NA

LinkedIn
Page Posts Within 5 minutes API Not Applicable Not Applicable
Comments on Page Posts
Tagged Posts
Tagged post comments Captured on request
LinkedIn Page DMs To be released when API is available
LinkedIn keywords based data

Emails
Email Inbox Tickets Within 1 to 5 minutes API Not Applicable Not Applicable
Folder wise Email management

Calls

 CTI Integrations with various platforms such as Exotel, Knowlarity, Aircall, and many Real time API Not Applicable Not Applicable

Chats

 Integrations available with various platforms such as Yellow, Engati, Gupshup, and many more Real time API Not Applicable Not Applicable

WhatsApp

 WhatsApp Direct Message Real time API/Webhooks Not Applicable Not Applicable
WhatsApp Group Message

Pinterest

 Boards and Pins Within 5 seconds to 2 minutes API Not Applicable Not Applicable
Pin Comments

Web Forms

 Web Forms to be created from Admin section and will be available as Wigets on websites Real time API Not Applicable Not Applicable

PlayStore

 PlayStore Rating (only) Within 1 to 5 minutes API Not Applicable Not Applicable
Play Store Review Messages

AppStore

 iOS App Rating (only) Within 5-10 mins (once approved in native platform) API Within 5-10 mins (once approved in native platform) API
iOS App Reviews Messages

Google Business Profile

 Location wise Ratings (only) Within 2mins (once approved in native platform) API Not Applicable Not Applicable
Question and Answers
Location wise Reviews

Web

 Blogs Within 30 minutes to 6 hours. For some low ranking website it may take upto 24-48 hours. Certain websites that have approval process, the link is available post approval Search Crawlers Within 30 minutes to 6 hours. For some low ranking website it may take upto 24-48 hours. Certain websites that have approval process, the link is available post approval Search Crawlers
Forums
News
Consumer Forums - Consumercomplaints, Grahakseva, Reclame AQUI, Consumercourt, Mouthshut, etc
Review Sites - Amazon, Flipkart, Tripadvisor, Tokopedia, Shopee, Zomato, Big Basket, etc
Sites such as Quora, Team-bhp, Glassdoor, Indeed, Ambition Box, Chittorgarh, many more

Meta Ads
Facebook Ad post (Dark post) Within 5 minutes to 1 hour, depending on volume API Not Applicable Not Applicable
Facebook Ad post (Dark post) comments
Instagram promoted posts
Instagram promoted post comments
Instagram Ad posts
Instagram Ad post comments

Other Apps
TikTok Within 5mins API Within 5mins API
Line Real Time Webhook
Viber Real Time Webhook
Airsewa Within 5mins API
Telegram Group Chats Real Time Webhook
Trustpilot Reviews Within 20 seconds to 2 minutes API Within 20 seconds to 2 minutes

Integrations
Apps like CRMs, Calling, WhatsApp, Chat Bot, Marketing Automation Platfrom, etc Not Applicable API Integration Not Applicable Not Applicable
Google Drives, Dropbox, One Drive and other data platforms
Video Calling - Zoom, Google Meet
Collaboration Tools - Slack, Microsoft Teams, Google Chat, etc.
One view of customer by pulling / pushing data across various systems
Ability to build workflows with third party apps
Developer portal