Konnect Insights vs Zendesk
Upgrade CXM beyond helpdesks
Unified Reporting and Dashboards
AI powered Omni-Channel CXM
1000+ Integrations
What good will a helpdesk be when your competitors are already leveraging omnichannel CXM solutions?
Gone are the days when customers only emailed or called you – your outdated helpdesk may result in missed conversations on social media, the web, forums, and over 20 other sources.
Today’s customer demand brands know their entire customer journey
And Your helpdesk
Just Cant Keep Up
Dependency on multiple platforms to attend to customer interactions is costing you lost revenue.
Streamline your CXM with Konnect Insights
Seamless UI
1000+ Integration
Challenges with Most Tools
Siloed CX Operations
Siloed CX operations lead to fragmented customer experiences, hindering seamless service delivery and impairing customer satisfaction and loyalty.
High Agent Attrition & Productivity Challenges
High agent attrition and productivity issues lead to increased operational costs and diminished service quality, impacting overall business performance.
Poor Visibility for Leadership
Leadership struggles to make informed decisions due to insufficient insight into operational activities and future business trends.
Customer Churn & Low CSAT
High customer churn and low CSAT scores indicate dissatisfaction, threatening revenue stability and damaging brand reputation.
High Cost of Multiple Tools
The high cost of multiple tools strains budgets, complicates financial planning, and hinders efficient workflow management across organizations.
Slow Omni-Channel Adoption
Slow omni-channel adoption hinders seamless customer experiences and reduces competitive advantage, impacting revenue growth and brand loyalty.
AI Readiness Gap
The AI readiness gap highlights disparities in organizations' abilities to effectively implement AI, hindering competitive advantage and innovation.
Solution
AI Powered Omni-Channel Solution for all your brand’s
CXM needs.
AI Powered Omni-Channel Solution for all your brand’s CXM needs
Cover all Customer Touchpoints
Increase response efficiency
Improve CSat scores
Unify all customer interactions in one platform
Creative Freedom
Trusted by
Leading Brands in 30+ Countries
Trusted by industry leaders worldwide—
experience the difference with us.
Our Reviews
See what Industry Leaders say about us
Konnect Insight Review from ORM Point Of view
My overall experience with the tool is quite exceptional. I have used many tools earlier for ORM but, this tools work smoothly.
We are a
Strategic choice
Your Helpdesk is the biggest brand hurdle for
High levels of Customer Satisfaction
Automated Dashboard and reporting
Konnect AI agents can tailor-make reports and dashboards for your specific use case - saving you time and resources and making data available at the click of a button.
Konnect AI Agents - your best brand strategists
Our AI Agents can analyze social listening data at a deeper level than humans and come up with advanced Churn Analysis, SWOT Analysis, and Summaries for a higher level of analysis - improving the ROI of your social listening efforts
AI-powered Crises
Strategy
Konnect AI agents can be your best-hired PR agency - helping you avoid brand crises and develop detailed crisis communication strategies resulting in thousands of dollars of cost savings.
AI enables BI
tools
Konnect AI agents take Konnect Insights BI tool capabilities to the next level by automating the creation of custom-made charts for your individual use case - reducing dependency on external BI tools
Listen
To all customer conversations - Social Media + Emails + Chats + Calls and much more
Evaluate
Conversations using advanced AI, reporting, Dashboards and BI Tool capabilities
Act
Proactively engage with customer conversations across channels and deliver a truly omnichannel experience
Future ready Scalability , Anytime You Need
Omni-Channel Coverage
Deliver seamless customer experiences with comprehensive Omni-Channel Coverage
across Email, Calls, Social, Chats, Web Widgets, and Reviews.
Social
Live Chats
Calls
Transform Your CX Today
Fill out the form below, and our team will reach out with a customized demo and free consultation.
We will do you one good!
Ditch your age-Traditional help desk and keep up with your competitors Try out our unified solution for FREE
Get ‘One View of the Customer’ across all touchpoints
Unify your customer experience on social (X, Facebook, Instagram and many more), emails, calls, chats. Connect with your CRMs and Marketing Automations
