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Jul 28, 2022 · 16 min read 
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Customer Experience: The Key to Success
Research conducted by American Express has revealed that 90% of customers are ready to spend more to have a better experience. Similarly,…
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Social Analytics
Blogs Category Social Analytics
Jul 8, 2022 · 7 min read Read →
DCB Bank’s Top Priority: Innovating and Enhancing Customer Satisfaction
A new generation private sector bank with 400 branches has innovated in a big way to raise the bar for customer experience.…
Jul 22, 2022 · 4 min read Read →
Online Trading Platform Leveraging Consumer Insights
Started in 2009, in a modest flat in Delhi, this platform was formed, servicing a small cohort of clients and assisting them…
Jul 25, 2022 · 5 min read Read →
The Marketing Firm Raising CX Levels With Market Insights
The digital marketing agency is a full-service digital solutions agency from the Wunderman Thompson Network and part of the WPP Group. They…
Jul 22, 2022 · 6 min read Read →
The Wellness Center Boosts Its CSat
The Wellness Centre is an unlisted private company incorporated on May 31st, 2017. It is a private company based in Mumbai. The…
Jul 29, 2022 · 4 min read Read →
The Bike Taxi Brand Riding On Insights
Bengaluru-based bike taxi aggregator and logistics service provider is India’s most popular bike taxi service and has come a long way since…
Jul 29, 2022 · 5 min read Read →
The Dental Health Tech Chain Spreading Smiles
The dental health-tech chain has a significant online presence and is rapidly growing. It was established in 2019 by IIT/IIM graduates. They…
Jul 22, 2022 · 5 min read Read →
Consumer Electronics Enterprise Providing Top-Notch UX Using Social Data
The Consumer Electricals Enterprise manufactures and markets a wide range of consumer products, ranging from fans, lamps, and luminaries to pumps and…
Jul 15, 2022 · 5 min read Read →
The Automotive Manufacturer Driving Towards Satisfying Its Customers
An Indian multinational automotive manufacturing company based out of Pune, its footprint spans a wide range of industries: two-wheeler and four-wheeler, home…
Jul 22, 2022 · 4 min read Read →
The Digital Agency Leveraging Market Insights
A marketing agency that is here to help brands discover their purpose as fellow humans and do things of importance, establishing a…
Jul 22, 2022 · 4 min read Read →
Financial Conglomerate Transcending CX With Social Listening
The finance company, a wholly-owned subsidiary of the same enterprises, is the brand group’s flagship firm. It is a housing finance company…
Jul 8, 2022 · 4 min read Read →
A Global Technology Company Assisting Brands With Digital Transformation
The next-generation global technology company that assists businesses in reimagining their operations for the digital age. Their technological products and services are…
Jul 15, 2022 · 5 min read Read →
How A Telecom Entity Regulates The Industry With Social Listening
Telecom services are widely recognized as an important tool for a nation’s socio-economic development, and so telecom infrastructure is viewed as a…
Jun 30, 2022 · 13 min read Read →
Why Is Marketing Automation Incomplete Without Social Listening?
At the beginning of 2020, the amount of social media users stood at 3.8 billion, which means roughly every other individual has…
Jun 24, 2022 · 16 min read Read →
The 4 Key Elements to Digital Marketing Success—Analytics, Content, CRM, and Channels
Marketing in the current day is far different from what we had experienced in the pre-internet era. The digital marketing landscape has…
Jul 29, 2022 · 16 min read Read →
How Can Social Listening Help in SWOT Analysis
As the digital era favors online presence more, inclination towards social media listening will benefit companies that maintain a sufficient online presence.…
Jul 15, 2022 · 14 min read Read →
How Does Social Listening Helps In Personalization?
The media has seen a truckload of changes in the last few decades. Especially in the last few years, social media has…
Jul 15, 2022 · 15 min read Read →
CMO’s Guide To Social Listening!
As per a survey by Statista, social media penetration in 2022 stands at around 58 percent of the global population. If we…