Skip to content Agent Empower turns what the platform understands into the right words and the right next move, grounded in your own knowledge. Your agents stay in the conversation while AI handles the heavy lifting.
AI Assist
It reads what the conversation needs, suggests a reply written from your own approved knowledge, recommends the next best action, and lets the agent act on it in one click. The agent stays in control. The work just gets lighter and faster.
Agent Empower learns from your own knowledge: help articles, SOPs, product docs, and past resolutions. Every suggested reply and draft comes from approved content, and the agent sees where it came from.
Beyond the words, Agent Empower recommends the next step for the conversation and lets the agent take it without leaving the screen. Classify the ticket, set its severity, and more, in a click.
You decide what Agent Empower looks for. Configure your own fields, like churn risk, upsell potential, escalation likelihood, or VIP status, and it predicts against them on every conversation.
A set of capabilities that sit beside your agents on every conversation.
The right next response offered in real time, written from your approved knowledge.
A full reply drafted in context, so the agent edits and sends instead of starting from blank.
Keep every response on-brand and consistent, whoever is on the desk.
See a conversation heading toward a low score and step in before it slips.
A quick read of the ticket, the customer's full history, and their conversations across channels when matched by a common identifier.
Feedback after the conversation that helps each agent sharpen, grounded in real interactions.
A short walkthrough of how it works beside your agents on a live conversation.
When AI carries the reading, the writing, and the next step, your agents do their best work on every conversation.
Context, the right words, and the next step are ready the moment the agent opens the ticket, so handling time drops and customers wait less.
Every agent answers from the same approved knowledge in the same on-brand tone, so quality holds steady as the team grows.
With AI guidance beside them, new joiners respond like seasoned agents from their first day on the desk.
Agent Empower is the layer of Konnect AI+ that works beside your agents. It suggests replies, recommends the next best action, predicts CSAT, reads the signals you care about, and lets the agent act in one click, all grounded in your own knowledge.
From your knowledge. Agent Empower is trained on your help articles, SOPs, product docs, and past resolutions, so every reply is built from approved content and shows the agent the source it drew from.
Yes. Alongside the suggested reply, the agent can classify the ticket, set its severity, and take other actions directly from the assist panel, without switching screens.
Yes. You configure your own signal fields, such as churn risk, upsell potential, escalation likelihood, or VIP status, and Agent Empower predicts against them on every conversation.
Three things: the current ticket, the customer's full history with you, and their conversations across channels when they are matched by a common identifier, so the agent always has the full picture.
Book a walkthrough and see it suggest, recommend, and act on a live conversation, grounded in your own knowledge.