Quality Assessment -

Empower teams with Konnect Insights Quality Assessment

A robust solution designed to monitor, evaluate, and enhance agent performance.

1000+ Semless
Integration

Effortlessly connect with over 1000 apps and tools to streamline your workflow.

$300K

Minimum Cost

Savings

85%

Improvement in Custome

Satisafction

3X

Faster Query

Resolution

Ensure High levels of

CX Delivery Across All Customer Touchpoints

Extend a unified experience across all customer touchpoints for a truly customer 360 approach.

What Quality Assessment Matters

Your CXM

Is Robust - Here’s How to Make it Even Better

Extend a unified experience across all customer touchpoints for a truly customer 360 approach.

Customizable Evaluation & Coaching Forms

Intelligent Performance Assessment

QA backed by the power of Konnect AI agents

Customizable Evaluation & Coaching Forms

Wondering how it can apply to your brand ?

Book a Free consultation
with our experts

Seamless feedback & Resolution
management

Data Driven  Coaching & Training

Agent Coaching View

Leverage Agent Coaching View to schedule training based on performance trends

Agent Re-Evaluation

Assign re-evaluation tasks to measure improvement over time.

Actionable Insights

Equip agents with actionable insights to enhance customer interactions.

AI-Powered Reports
& Analytics

Take data driven decisions with advanced dashboards and reports.

Transform Your CX
With Konnect Insights

Raise Your Support Standards
Today !

Get ‘One View of the Customer’ across all touchpoints

Unify your customer experience on social (X, Facebook, Instagram and many more), emails, calls, chats. Connect with your CRMs and Marketing Automations

Why Brands Choose Konnect Insights

The Best-In-Class CX platform, offering unified social listening, advanced analytics, seamless integrations, and omni-channel support to enhance customer satisfaction and drive business growth.

With advanced dashboards and customizable reports, Konnect Insights empowers brands to transform data into actionable insights, enabling smarter decisions and improved ROI.

Seamlessly integrate with top Contact Centers, CRMs, Marketing Automation tools, and over 1,000 apps, ensuring scalability, flexibility, and efficient growth.

GDPR | ISO 27001:2022 | SOC2 | HIPAA | CCPA

Empower teams with Konnect Insights Quality Assessment

1000+ Semless Integration

$300K

85%

3X

CX Delivery Across All Customer Touchpoints

1000+ Semless
Integration

CX Delivery Across All Customer Touchpoints