Konnect AI

Transforming Customer Experience with Intelligent Insights

Experience the power of AI-driven innovation with Konnect AI+. From advanced predictive insights to simplifying operations and boosting efficiency, Konnect AI+ empowers your business with smarter decisions, faster resolutions, and exceptional customer experiences—all in one unified platform.

AI: The Driving Force Behind Seamless Omni-Channel Customer
Experiences

Trust | AI | Security

All the features you need to take a secure,

controlled & impactful approach to AI.

Secured Models Inside Konnect’s Ecosystem

Seamlessly Deploy Your Own Models

Train Models With Ease

Future-Proof your CX with Konnect AI+

AI For Agent Assist

Empower agents with instant AI-driven suggestions and resolutions for faster, accurate responses.

AI powered Ticket Summaries

Quickly summarise tickets across all channels, saving time and improving clarity for agents.

AI powered Classifications

Automatically classify tickets by type, issue, or category to streamline workflows.

AI powered Ticket Priorities

Identify critical tickets instantly with AI-determined severity levels for swift action.

Automated Responses

Send instant, accurate AI-driven replies to common queries, enhancing customer satisfaction.

AI powered Sentiment Analysis

Analyse customer sentiment in real time to prioritise and personalise interactions effectively.

Predictive Customer Behaviour Analysis

Anticipate customer needs and trends with AI insights to boost engagement and retention.

Next Best Actions

AI suggests the most effective actions for agents to enhance resolution and customer experience.

AI Based Routing

Smartly route tickets to the right agents or departments for faster and more efficient handling.

Why Konnect Insights’ AI stands out ?

Get hands-on with our advanced AI-driven features and see the difference for yourself. Start your free trial today.

Omni-Channel Data Integration

Unify all customer conversation sources like Facebook, Instagram, X (Twitter), Quora, Reddit, News, Forums Web, and much more. Utilize the power of Konnect AI+ to efficiently sieve through conversations and get a deeper understanding of where your brand stands. Undertake advanced functions and increase the effectiveness of your CX efforts with the power of AI.

Advanced Sentiment and Context Analysis

Konnect Insights advanced NLP logic paired with the power of Konnect AI+ enables users with highly accurate sentiment analysis that helps them understand where their brand stands in the market. Konnect AI+ helps agents get a better understanding of the customer by providing them with a brief summary of all past interactions for the best possible issue resolution.

Customisable Insights and Automation

Konnect Insights Smart Suggestions (KISS) is Konnect Insight’s AI-powered analytics module that enables users to simplify huge chunks of data into actionable insights. Advanced KPIs are simplified into easy-to-understand statements. This ensures that all KPIs are easily understood by all stakeholders.

Real-Time Processing and Predictive Analytics

Konnect AI+ operates in real-time enabling instant processing of conversations and analytics. This enables users and teams to be in tune with the latest trends in their digital presence. Predictive analytics powered by Konnect AI+ enables brands to project the future and ensure they are well-prepared for the future.

Unlocking the true Value of Konnect AI+

AI Summary: Customers expect agents to know their case inside out – Konnect AI+combs through all customer interactions and summarizes it for agents to view at a glance.

AI Summary: By providing agents with suggested responses and next-best actions, Konnect AI+ ensures seamless customer support. This not only improves agent efficiency but also reduces the time spent on each ticket, leading to significant operational savings.

AI Summary: Customers expect agents to know their case inside out – Konnect AI+combs through all customer interactions and summarizes it for agents to view at a glance.

Omni-Channel Experience : The platform’s ability to generate concise summaries of customer interactions across all channels ensures a seamless and consistent experience. This leads to higher customer retention rates and reduced churn, directly impacting the bottom line.

Personalized Interactions: By maintaining a unified view of customer interactions, agents can deliver highly personalized support. This tailored approach enhances customer satisfaction and loyalty, leading to higher retention rates.

Automated Sentiment Analysis: Konnect AI+ instantly detects and tags sentiment across customer interactions, enabling faster escalations and feedback loops. This proactive approach helps in addressing customer concerns promptly, enhancing overall satisfaction and loyalty.

Advanced Dashboards and Insights: Konnect AI+ offers AI-powered dashboards that provide detailed insights for various roles, such as CMOs and Customer Care Heads. These insights enable data-driven decision-making, leading to more effective strategies and better resource allocation.

Dynamic Reporting: The ability to create dashboards from scratch with natural language and generate dynamic charts in BI tools enhances the agility of decision-making processes. This results in quicker responses to market changes and improved ROI.

The missing piece to sky-rocket your PR strategy

Konnect AI+ has robust crisis management capabilities that not only enable you to avert huge brand crises but also enable you to chart a holistic communication plan to recover from crises.

Konnect AI

Transforming Customer Experience with Intelligent Insights

Konnect AI+ For Customer Experience

Konnect AI+ For Marketing Insights

AI: The Driving Force Behind Seamless Omni-Channel Customer
Experiences

Konnect AI

Transforming Customer Experience with Intelligent Insights

Konnect AI+ For Customer Experience

Konnect AI+ For Marketing Insights

AI: The Driving Force Behind Seamless Omni-Channel Customer Experiences

AI: The Driving Force Behind Seamless Omni-Channel Customer
Experiences