Industry Benchmark

Airlines Industry Monthly CXM Report: February 2026 February performance in Airlines reflects a sector operating under persistent operational pressure. Engagement remains strong, and airlines are responding to passengers quickly, yet...

Airlines Industry Monthly CXM Report: January 2026 January performance in Airlines reflects a high-pressure operating environment where service speed is holding steady, but customer confidence is sharply eroding. Support teams...

Airlines Industry Monthly CXM Report: December 2025 December was an intense and unforgiving month for the aviation sector. Travel volumes surged sharply, driven by year-end holidays and peak-season movement, and...

Automobile Industry Monthly CXM Report: November 2025 November was an active month for the automobile sector, with customer interest staying high and conversations continuing across launches, service experiences, and ownership...

Automobile Industry Monthly CXM Report: October 2025 October marked another high-engagement month for the automobile sector, underscoring the continued passion customers have for brands in this space. With an impressive...

Automobile Industry Monthly CXM Report: September 2025 September was a strong month for the automobile sector, both in customer engagement and sentiment. The industry continues to benefit from high consumer...

Automobile Industry Monthly CXM Report: August 2025 August 2025 reaffirmed a pattern we’ve been watching all year in the automotive industry: high engagement, decent responsiveness, but still a struggle to...

Automobile Industry Monthly CXM Report: July 2025 July 2025 put the spotlight on brand affinity and post-sale support across the automotive sector. From EV launches to service delays, conversations weren’t...

Automobile Industry Monthly CXM Report: June 2025 Automotive brands saw steady traction in June 2025. Online engagement held strong, and support teams moved faster than the previous month. But as...

Automobile Industry Monthly CXM Report: May 2025 The automobile sector continued its digital acceleration in May 2025, with rising consumer engagement, sharper brand communications, and growing interest in connected mobility...

Automobile Industry Monthly CXM Report: April 2025 April 2025 offered the Automobile industry a mixed bag of signals. While digital engagement remained robust and NPS showed healthy customer sentiment, delays...

Automobile Industry Monthly CXM Report: March 2025 March 2025 heralded a significant shift in the Automobile industry, characterized by robust follower growth and unprecedented engagement levels. This narrative explores the...

Automobile Industry Monthly CXM Report: February 2025 February 2025 saw a Follower Growth of 2.43% in the Automobile industry, signaling a solid increase in digital community size. The Engagement Rate...

Unveiling Key Trends & Insights Shaping CXM for January 2025. January 2025 set the stage for evolving customer expectations, digital transformation, and innovative engagement strategies across industries. This report explores...