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Know more about Konnect Insights, so you can make the most of your subscription!
Know more about Konnect Insights, so you can make the most of your subscription!
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Analyze and understand the market, your brand’s positioning and perception, competitor analysis, uncover trends and get actionable insights.
Deliver a superior customer experience by communicating with your clients, addressing their problems, and giving them the information they need while monitoring your team's performance.
Twitter
Facebook
Instagram
LinkedIn
YouTube
Koo App
Email Tickets
App Store
Play Store
Google Business
Blogs
WhatsApp
Web Results
AdWords
Analytics
News
Forums
Reviews
Webhooks
SMS
A delightful experience for your agents
Smart collision detection for avoiding duplication of assignment
Automation of ticket assignment thus saving time and resources
Control on the no. of tickets assigned to each agent for better productivity
Flexibility of manual assignments and escalations to ensure appropriate resolution
Define severities of tickets such as critical, non-actionable, spam
Override the NLP logic by setting up keywords to mark the sentiments
Define service level agreements such as deadline for first response and resolution
Integrate mailboxes for escalations, alerts, new mail compose
Define business working hours, weekends and holidays
Create draft replies to help your agents for quick responses
Set priorities in Queuing based on keywords
Create Draft Template for responses when tasks are assigned to you in My Tasks
Define escalation matrix related to assignment of tickets
Automated replies on social media or emails based on sentiment, classification, influence, keywords
Average Escalated TAT
Average Resolved TAT
Average Closed TAT
Average First Response TAT
You can use Konnect Insights to listen to all conversations related to your brand, your competitors or the industry at large. All this data is then processed to give you enlightening and visually appealing charts and dashboards to gain deeper insights.
Whatever you as a brand are communicating with your audience, you need to understand the impact of those conversations. In Konnect Insights you get in-depth analytics about the reach, impression, engagement and other metrics related to brand-led communications on social media and this in-turn can feed your brand’s communication strategy.
You can ask customers directly for their feedback or when doing market research you get direct answers from the audience using the Survey module in Konnect Insights. These survey responses also have detailed analytics that help you get insights into the performance of the survey as well as the necessary information you are seeking to achieve with them.
You can set-up your Konnect Insights account with the help of keywords to help you with
Brand Tracking
Competition Tracking
Industry Analysis
Share of Voice
Sentiment Analysis
Media Type Analysis
And .....
You can set-up your Konnect Insights account with the help of keywords to help you with
Classification Report
TAT Reports
BI Tools
Campaign Reports
Automated Listening Summary Reports
Dynamic Dashboards
You can analyze data effortlessly on our beautiful dashboards.
Analyze metrics and KPIs with over 700 charts
Acquire reports on social media analytics
Understand competitor analytics
Gain a holistic view of your brand's social media presence
And...
You can analyze data effortlessly on our beautiful dashboards.
Receive AI-powered smart suggestions with KISS (Konnect Insights Smart Suggestions)
Get actionable insights
Simple to understand and present in reports
You can create Surveys efficiently
Send CSAT-customer satisfaction surveys
Learn from your customers about the agent's performance
Expand your market research capabilities
Analyze all insights in unified dashboards
Get customer insights
