Command Centre: Centralized Operations & Real-Time Insights - Konnect Insights ...

Available in different themes

Personalize your Konnect Insights Dashboard to your company’s colors.


Elevate Brand Vigilance

Real-Time Monitoring

The Command Center allows you to monitor social media channels and online platforms in real-time. You can keep a finger on the pulse of conversations, trends, and mentions related to your brand or industry.

Crisis Management

Detect potential PR crises in real-time and respond promptly. The Command Center equips you with the data and insights needed to mitigate crises effectively.

Custom Alerts

Set up custom alerts for specific keywords, mentions, or sentiment changes. Receive notifications when critical events occur, ensuring you stay informed and can take immediate action.

Collaboration

Collaborate with team members and stakeholders by sharing insights and reports from the Command Center. Foster alignment and informed decision-making across your organization.

Get Actionable insights
Competitor Analysis

Track and compare your performance against competitors. Identify strengths and weaknesses in your social media strategy and discover opportunities to outperform the competition.

Sentiment Analysis

Utilize sentiment analysis tools to understand the emotional tone behind conversations. Identify positive and negative sentiment trends to gauge public perception.

Audience Insights

Gain a deeper understanding of your audience's demographics, preferences, and behaviors. Tailor your content and campaigns to resonate with your target audience.

Trend Analysis

Have a grip upon what’s trending, which influencers are talking about the brand or the industry and also measure performance of your campaigns.

Perceive Analytics Better

Data Visualization

Visualize data through charts, graphs, and interactive displays. This visual representation simplifies complex data analysis and facilitates decision-making.

Multi-Channel Visibility

Gain insights from various social media platforms, news sources, forums, blogs, and more, all in one place. This consolidated view simplifies data collection and analysis.

Historical Data Access

Access historical data to analyze trends over time and track the impact of past campaigns. Historical data is valuable for long-term strategy development.

Customizable Dashboards

Tailor your Command Center dashboard to display the metrics and data most relevant to your business objectives. Create custom widgets and views for specific campaigns or KPIs

An all-in-one platform to unify your customer care and marketing insights
Achieve one view of the customer across all customer touchpoints
100% Coverage of public and authenticated private channels
Huge ROI with Konnect AI+ and Dashboards / BI Tools
A delight for your customers. A delight for your agents
Achieve omni-channel customer experience
Real-time and accurate reports with customized dashboards
High levels of Automation and Konnect AI+
Dump Siloed approach. Unify your customer experience
Multilingual and covers all written languages
Integrations with CRMs, Contact Center and many more
App Marketplace to connect with your favorite apps
Covers all social, public web, messaging, reviews and location data

Also Check Out

Community Engagement

Foster loyaltly and manage brand's health by engaging with your audience meaningfully

Read More

Social Listening

Track conversations, gain actionable insights and better engage with your customers

Read More

BI Tools and Dashboards

Enhance your brand's analytics for smarter decision-making and time savings on reporting.

Read More

Get ‘One View of the Customer’ across all touchpoints

Unify your customer experience on social (X, Facebook, Instagram and many more), emails, calls, chats. Connect with your CRMs and Marketing Automations